Domiciliary Care From £34.60 per hour.
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
Helping Hands Home Care (Swindon) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Swindon) has 2 reviews.
Review from L B (Client) published on 12 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C B (Wife of Client) published on 10 August 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Helping Hands Home Care (Swindon) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Helping Hands Home Care (Swindon) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Swindon) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Sep 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Branch Care Manager
About me
I have been in care since 2002 and have worked in both domiciliary and residential care. I got in to care by accident, and have never looked back. I love what I do and the challenges that come with providing great care. My job as branch manager is to ensure that our care standards are excellent at all times, person-centred and that my staff are content.
In my personal life, I am married with three children who are 16, 23 & 27. I love my garden, vegetable patches and going out walking with the dog, as I live out in the countryside. In the evenings, I cuddle up with the cats and a good book.
Experience and expertise
Throughout my career, I have worked in home care, residential, supported living and have also run a residential staff agency. I have achieved my Levels 2 & 3 in Health and Social Care, and in 2019 I graduated with my Leadership & Management in Health and Social Care Level 5 which was a very proud moment.
As manager, I have the responsibility to ensure that the branch is compliant and correctly registered with the CQC. I need to make sure that we are as safe and responsive as possible. Staff need to be effective and caring and well-led by an office team who can fully understand what’s needed.
I am a dementia champion and a member of Dementia Friends; dementia care is a passion that I have had throughout my career and I hope to pursue it further where possible.
Why I chose Helping Hands
I chose Helping Hands as I thought they could offer me the challenge of a new start for a very well renowned provider. I wanted to work for a company that had the staff and customers at the heart of what they do, and the reviews online about the service are really second to none.
There’s not a part of this job that doesn’t excite me! Being a manager is so rewarding; it allows me to make positive changes, learn new skills and gain knowledge that can be shared with my brilliant team. Having the support of other managers in the team is also fantastic; we all help each other to learn, develop and grow, and ultimately provide the best service that we can.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Swindon) to verify any information. View our terms and conditions. Helping Hands Home Care (Swindon) has a Platinum Service – more info.
