Helping Hands Home Care (Swansea)

109 Woodfield Street, Morriston, Swansea SA6 8AT
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9.0 6 Reviews
  • Helping Hands Home Care (Swansea), Swansea
Fully regulated by the Care Inspectorate Wales (CIW), Helping Hands is one of the leading home care providers in the UK. And with 30 years’ experience supporting over 40,000 families throughout England and Wales, you can rely on Helping Hands to understand and deliver high-quality care.

Whether you need support with mobility, personal care, condition-led care or companionship, your local Swansea team offer support from as little as 30 minutes per week all the way up to full-time live-in care. What’s more, your local care manager will work closely with you and your loved ones to provide a unique package of care that is completely tailored around you and your needs.

If your circumstances change and you need care in place quickly, Helping Hands Swansea can even put support in place in as little as 24 hours, so you never have to compromise on your comfort or wellbeing.

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Care Provided by Helping Hands Home Care (Swansea)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kyle Roach (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Swansea)

  • Prices

  • Domiciliary Care From £31.70 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Swansea) Reviews (6)

9.0

Helping Hands Home Care (Swansea) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Helping Hands Home Care (Swansea) has 6 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 0

Date Published

6
3
3
3
3

Review from Helen B (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for the support that you have given my mum to help with her confidence whilst getting back home. The ladies that have been calling have been amazing and so helpful I only wish she would have had you for longer as it has been a support to me also. Would highly recommend your
services.

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Review from Sunila H (Daughter of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very grateful for the care and support received from all the staff involved in Dad's care.
The office team are kind, easy to talk to/communicate with and quick to adapt if situations arise, eg unexpected doctors appointments.
The carers are all very respectful and engage well
with Dad who is very deaf, has severe cataracts and dementia. They give me peace of mind that Dad is in good hands when I can't be there! I definitely recommend this company/service.

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Review from P D (Son of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care provides 100% reassurance and reliability. The Swansea branch is always as flexible as it can be when asked to fit in with changing plans and everyone is utterly reliable. The care visitors are all friendly, dependable and caring.

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Review from M F (Client) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review would include my appreciation of the care and kindness shown to me over the past few months. I was given encouragement to walk more and to undertake exercises recommended by the physiotherapist.

Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)

Hi. Thank you so much for this lovely review! I'm so pleased to hear how appreciative you are of our service and that you've been shown such kindness over the past few months! Your feedback means the world to us!
Best wishes


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Review from Maureen T (Client) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I will have no hesitancy in recommending the home care I have recently received with the kind attitude and patient response to any queries.
It has been a wonderful and unexpected experience not to be overlooked or forgotten. May many other people have the pleasure of a similar response and be forever
grateful.

Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)

Thank you ever so much for leaving such a lovely review and recommendation! I'm thrilled to hear that you've had such a wonderful experience with us and that you're impressed with our service. It's our absolute pleasure to provide you support and your feedback means the world to us!
Best wishes.


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Review from J P (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The response I have made refer to my review of my regular carer, who is excellent. On occasion, when she is not available, the replacements do not always meet her very high standards.

Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)

Thank you very much for this great review! I'm very pleased to hear that you are happy with your regular carer. On some occasions, we aren't able to provide the same carer every time, but if you'd like to discuss this further, then please don't hesitate to get in contact with me directly.
Best wishes.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Home Care (Swansea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Swansea) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Swansea) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Swansea)

What Type of Services does Helping Hands Home Care (Swansea) offer?

Helping Hands Home Care (Swansea) offers Home Care.

How many Carers does Helping Hands Home Care (Swansea) employ?

Helping Hands Home Care (Swansea) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Swansea) to verify any information. View our terms and conditions. Helping Hands Home Care (Swansea) has a Platinum Service – more info.