Helping Hands Home Care (Stoke-on-Trent)

8 King Street, Newcastle-under-Lyme ST5 1EL
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8.3 11 Reviews
  • Helping Hands Home Care (Stoke-on-Trent), Newcastle-under-Lyme
Helping Hands' branch in Stoke-on-Trent serves Burslem, Chesteron, Clayton, Fenton Milton, Newcastle-under-Lyme, Shelton, Silverdale and the surrounding areas.

The team is dedicated to excellence and each member is diligent in their development as a healthcare worker and works tirelessly to provide professional and empathetic care.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provides individually tailored support that is completely unique to you and your requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

From visiting care to live-in care, the Stoke-on-Trent team specialises in supporting those with vulnerable conditions. Experts in home care, they tailor each care package to individual needs and match qualified carers to their personality and interests.

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Care Provided by Helping Hands Home Care (Stoke-on-Trent)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kelly Salt (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Stoke-on-Trent)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Stoke-on-Trent) Reviews (11)

8.3

Helping Hands Home Care (Stoke-on-Trent) has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Stoke-on-Trent) has 11 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 1
  • 0

Date Published

11
2
2
2
9

Review from Sheila S (Client) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1. I have been a client since 20018. I started and then transferred to Stoke with a broken leg.
2. I have a group of carers who are very kind and helpful.
3. Other staff do their best to make the visits of the staff regular and on time.
4. I am very happy with the group and wish them well for the
future.

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Review from C P (Daughter of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication and help from the branch office.
Thoroughly pleased with the level of care given to my mother. Carers show a genuine concern for her and go out of their way to make sure she is comfortable and at ease. My mother trusts the girls. Both she and myself have positive relationships
with them.

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Review from A H (Husband of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carer comes one hour twice a week. She is very competent and is prepared to do any task. she has only been with us a month and it is sometimes difficult to find a job to do but I am sure that this will get easier as needs become greater.

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Review from Anthony E (Son of Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a client of Helping Hands a few years ago.
From our first contact with the company we were made to feel welcome and at ease.
It was the best move we made as my Dad was struggling to keep his independence and safety in the house. We did fear he would have to move into a nursing home
which he would not have wished for.
However, the Helping Hand Carers have enabled him to stay in his own house. The carers were always kind, friendly and helpful; and nothing was too much trouble. They were skilled, well trained and became like friends to my Dad.
Highly recommended Care Agency.

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Review from M S (Son of Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely satisfied with the care provided for our mum. Your staff are very caring and take time to provide our mum's needs whilst chatting and engaging mum in pleasant conversation. Thank you very much.

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Review from Chester E (Grandson of Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment our family made contact with this company we were made to feel at ease. The manager came to my grandfathers home at a time that suited him and was very informative about the services they could provide.
My grandfather didn't want care but after the first initial few visits from the
carers, he changed his tune! Now all he does is talk about the girls and he generally appears happier.
It has taken the strain off my nan who was struggling to cope on her own.
The staff are friendly and appear to really enjoy their job, they treat my grandfather as a friend and we couldn't have asked for more.
Very happy with the company and would most certainly recommend them.

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Review from Paul B (Relative of Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this company for over 18 months now and the service has been excellent. The carers are friendly and reliable and have really made a difference in my mums life.
The office team are always bright and bubbly and nothing is ever too much trouble
Would most certainly recommend.

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Review from Christine S (Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a two week holiday and Helping Hands let one of their carers to assist with my care. Nothing was too much trouble for her. It was an excellent experience I could not praise her enough.

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Review from Caroline C (Daughter of Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is elderly and in poor health. She lives alone, 130 miles away from me; my sister also lives at a distance. Helping Hands has provided care for around the last three years. To begin with, this simply meant a carer visiting a couple of times a week to check that all was well; however, as my
mother's health and state of mind have deteriorated, you now visit more frequently. All your carers have been good; some are exceptional and have given care far exceeding that demanded by their job description. They have helped with a huge range of practical tasks (ranging from cleaning, ironing and food preparation to computer help or cutting the cat's claws!) and have also given invaluable emotional support. Thank you very much indeed! I really don't know how we would begin to cope without you.

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Review from Denise S (Niece of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Stoke have been fantastic. They came in to care for my uncle when he was in need of end of life, they were very proactive and set this up almost instantly. The support we received was great. The carers were very polite and had a caring nature. We are very grateful that they
were here for him in his time of need.

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Review from Clifford (Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

They are sending carers that are young and inexperienced, don't know how to do the job. The rest of carers don't have much idea how to deal with my problems. Have caused me two weeks of pain with no sleep and I am paying money for this. Out of all the carers they have there is one lady who is brilliant,
the rest don't listen to advice and do things their own way and then other people, like nurses, have to step in and rescue the situation. If I knew what was going to happen I would not use them they have no idea how to deal with bedsores, my problem.

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Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Helping Hands Home Care (Stoke-on-Trent) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Helping Hands Home Care (Stoke-on-Trent) is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Stoke-on-Trent) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Jennifer

Jennifer Fynn

Job Title: Branch Care Manager

About me


Hi, I’m Jennifer, area manager for Helping Hands’ Central region. I believe it’s often the little things in life, like a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, which all have the potential to turn a life around. Almost anyone can become a carer but its takes a whole lot more to actually care. It’s my responsibility to meet with customers to gain feedback on a regular basis and ensure that they are happy with our service, to meet potential new customers face-to-face and to manage a wonderful team of visiting carers, supporting them with supervisions and appraisals.


Experience and expertise


I have lived in Stoke-on-Trent for 36 years and began working in the care industry when I was 18 years old. During this time, I have progressed from working as a care support worker to a registered manager, working with individuals with various needs, including the elderly, people with learning disabilities, palliative care, autism and challenging behaviours. I have recently returned to the care industry after dedicating the past 4 years to raising my children where during this time I ran my own business part time. It was always my intention to return to domiciliary care once my children were settled in full-time education. I have my NVQ Level 2 and 3 in care and also my Level 4 NVQ in leadership and management, and I am a qualified trainer in moving and handling. I feel very passionate about providing care and feel that Helping Hands shares my values on providing high quality, truly person-centred care and support.


Why I chose Helping Hands


I decided to join Helping Hands as I have always wanted the opportunity to run a branch the right way with the right values and cultures embedded from the very beginning. I believe that good service stands by its ethos; a company should always listen to and care about its customers, delivering a service which takes pride in going above and beyond to help its customers feel cared and valued for.


Frequently Asked Questions about Helping Hands Home Care (Stoke-on-Trent)

What Type of Services does Helping Hands Home Care (Stoke-on-Trent) offer?

Helping Hands Home Care (Stoke-on-Trent) offers Home Care.

How many Carers does Helping Hands Home Care (Stoke-on-Trent) employ?

Helping Hands Home Care (Stoke-on-Trent) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Stoke-on-Trent) to verify any information. View our terms and conditions. Helping Hands Home Care (Stoke-on-Trent) has a Platinum Service – more info.