Helping Hands Home Care (Dulwich)

525 Norwood Road, London SE27 9DL
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8.0 1 Review
  • Helping Hands Home Care (Dulwich), London
Helping Hands Dulwich is one of the leading home care providers in the UK, offering unique, professional home care that is fully regulated by the Care Quality Commission (CQC).

With over 6,000 professional carers supporting families across England and Wales, your local Dulwich team are here to support you with whatever it is you need to feel safe and independent in the home you know and love.

Whether you need regular visits throughout the week to support you around the house, or 24-hour live-in care for constant support and companionship, you can rely on safe, effective and reliable home care from your local Dulwich team.

With over 30 years’ experience and a network of over 100 branches across the country, Helping Hand are fully equipped to support with many different care requirements, ranging from personal care and mobility support all the way through to nurse-supported care for complex conditions.

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Care Provided by Helping Hands Home Care (Dulwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cherrelle Walter (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Dulwich)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Dulwich) Reviews (1)

8.0

Helping Hands Home Care (Dulwich) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Dulwich) has 1 review.

Overall Experience

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Date Published

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Review from Bibi B (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been feeling increasingly more isolated. She used to go out a lot but is now stuck in her flat, often going for days without seeing anyone. I go as much as I can but needed to know that someone was visiting her regularly and so I turned to Helping Hands. It took a few visits for Mum to
get used to having someone come round but she became very fond of the carer, her initial visitor. I think a lot of old people are resistant to people entering their homes but it's worked relatively well for us. I've never met any of the visitors but I get to hear about them from Mum, which is always a welcome topic of conversation. I'd like to thank Helping Hands for tiding us over during a very difficult period and may well use their services again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Helping Hands Home Care (Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Dulwich) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Dulwich) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Dulwich)

What Type of Services does Helping Hands Home Care (Dulwich) offer?

Helping Hands Home Care (Dulwich) offers Home Care.

How many Carers does Helping Hands Home Care (Dulwich) employ?

Helping Hands Home Care (Dulwich) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Dulwich) to verify any information. View our terms and conditions. Helping Hands Home Care (Dulwich) has a Platinum Service – more info.