Helping Hands Home Care (Solihull)

121 Stratford Road, Shirley, Solihull B90 3ND
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8.2 3 Reviews
  • Helping Hands Home Care (Solihull), Solihull
Helping Hands (Solihull) provides care and support that is tailored and completely unique to you, your requirements and wishes. Whether you'd like regular visits throughout the week to help you to keep on top of social commitments and household chores, or more intensive live-in support for complex needs, Helping Hands can provide the care you need.

You may be returning home following a stay in hospital and would like a little extra support while you recover, or need support with caring for a loved one with a health condition such as dementia.

The Helping Hands team have over 30 years of experience in providing compassionate home care to over 40,000 families across the UK.

They are regulated by the CQC and are committed to providing safe, efficient and reliable care.

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Care Provided by Helping Hands Home Care (Solihull)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helena Wainman (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Solihull)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Solihull) Reviews (3)

8.2

Helping Hands Home Care (Solihull) has a Review Score of 8.2 (8.167) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Solihull) has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
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1
2
1

Review from E F (Client) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive from my carer is second to none, she is kind and thoughtful and nothing is too much trouble for her.
She has made my life much easier and helped me to start gaining confidence in myself again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul E (Husband of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to express my utmost gratitude for the exceptional care provided by Helping Hands Home Care. The carers at this organisation are truly amazing and compassionate individuals. They showed unwavering dedication and went above and beyond to understand and assist my family member who has a rare genetic
brain condition. Not only were the carers kind and understanding, but the management team also played a crucial role in ensuring the highest level of support for both clients and staff. They were always available and ready to address concerns, providing guidance and reassurance every step of the way. What truly sets Helping Hands Home Care apart is their willingness to learn about this specific condition. Their commitment to understanding the challenges faced daily was truly commendable. This enabled them to tailor the care my family member received to meet their unique needs effectively. I would be more than happy to recommend Helping Hands to anybody requiring care.

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Management

Treated with Dignity

Value for Money

Review from Sajda G (Daughter of Client) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant service provided by Helping Hands care agency. They fully understand dementia from the branch manager through to the carers. At our first visit, the manager put together a care plan which was spot on. She advised us on how to reintroduce the care (the previous care agency we
used failed miserably and did not understand the needs to a dementia patient) and assigned an experienced carer who was perfect in every way. Our carer was very professional, polite, always offered sound advice and knew how to handle Dad in a respectable manner even when he was being abusive towards her. She really went above and beyond. Once dad settled with his carer visiting a second carer was introduced, she too handled the situation well. We are so grateful to the exceptional service the carers provided not only to my dad but to us as a family, always providing sound advice. Helping Hands in Solihull certainly get our recommendation, and we cannot thank them enough!

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Management

Treated with Dignity

Value for Money

Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Helping Hands Home Care (Solihull) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Helping Hands Home Care (Solihull) is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Solihull) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Helping Hands Home Care (Solihull)

What Type of Services does Helping Hands Home Care (Solihull) offer?

Helping Hands Home Care (Solihull) offers Home Care.

How many Carers does Helping Hands Home Care (Solihull) employ?

Helping Hands Home Care (Solihull) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Solihull) to verify any information. View our terms and conditions. Helping Hands Home Care (Solihull) has a Platinum Service – more info.