Helping Hands Home Care (Lutterworth)

17 Market Street, Lutterworth LE17 4EJ
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Top 20 award
10 19 Reviews
  • Helping Hands Home Care (Lutterworth), Lutterworth
Helping Hands Home Care Lutterworth has a dedicated team that works tirelessly to provide an unparalleled standard of support to vulnerable people, whether they need minor assistance or specialist care for a complex condition.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provides individually tailored support that is completely unique to you and your requirements.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

The Lutterworth branch provides high-quality care to people in Lutterworth and surrounding Villages, Rugby and surrounding villages, Market Harborough and surrounding villages, Hinckley and surrounding villages.

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Care Provided by Helping Hands Home Care (Lutterworth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Angelina Stacey (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Lutterworth)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Lutterworth) Reviews (19)

10

Helping Hands Home Care (Lutterworth) has a Review Score of 10 (9.956) out of 10, based on 19 reviews in the last 2 years. Over all time Helping Hands Home Care (Lutterworth) has 19 reviews.

Overall Experience

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Review from A L (Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands provided carers after I broke my hip 6 months ago. They enabled me to return to my own home and helped me to gradually return to normal. I needed daily help to begin with: the carers offered gentle support and encouragement so that I regained my confidence to eventually manage on my own.
I would recommend their services to anyone needing help whilst recovering from an accident or operation.

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Review from J B (Daughter of Client) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased and happy with the service my mum receives from Helping Hands Home Care. All the carers are very friendly, caring and treat mum with respect. They make sure she is eating, make her drink, see to her personal needs and importantly always have time for a chat. If there are any issues,
I am informed straight away. Having Helping Hands gives me and my family complete peace of mind. Thank you.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you so much for the review. It's great to see that Mum is eating and drinking better, the carers love the chats with Mum throughout the care visit's. It will be my pleasure to pass on the compliments to the team.


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Review from S D (Sister of Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful. Informative. Practical support provided. The reviewer was very kind indeed. The reviewer provided all the following via email as promised.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you for the review, I'm glad to hear the service is going well. I will be sure to pass on the compliments to the reviewer, if you need anything at all please do contact us at the branch. Most grateful of you choosing Helping Hands Lutterworth as your preferred care provider.


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Review from M W (Client) assisted by family/friend published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very helpful and thorough, they use their own initiative, kind and conversation is interesting. They listen to advice/instructions and make me feel confident.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you so much for taking the time to complete this review. The carers really do enjoy the time spent supporting you and your husband. It will be my pleasure to pass on your kind words to the carers.


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Review from David L (Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A cheerful voice every morning tolerating and listening to all the stories of an 87-year-old. Quickly filled the gap after being released from the hospital and recovering after a fall. Helped transition from hospital to my home and re-organised many collections made over 64 years of marriage.
Worked
very efficiently and true of all during the first 3 weeks
I hope that I made them happy in their work they deserve to be rewarded.
My almost full recovery is in major part due to the team and now with sight approved for driving despite glaucoma and a blue badge and diabetes under control.
I can contemplate a new start in life.
We moved here in the middle of Covid and were unable to make friends.
and now having lost my wife I have regained independence.
From mother, to matron at school, to batman in the army, to bedder at university, to wife, all 87 years have been supported, well done Helping Hands in continuing this for me.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

What a lovely review, thank you so much for taking the time to write this. I will ensure your care team are made aware of the good work they are doing. It means a lot to hear our service is running in the way we vision it to be. Thank you once again.


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Review from G M (Son of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful staff who provide my mother (3 days a week) with all the assistance that she needs to help maintain her independent living. They are dependable and can always be relied on. I would not hesitate to recommend them to anyone.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you very much for the kind review, it has been nothing short of a pleasure to care for your mother.


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Review from William R (Son of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the outset. We are new to Helping Hands who are providing twice-daily care visits to assist us with my father's daily care. Carers are always on time, always cheerful, always professional and provide a consistently high level of care.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you, I am so pleased to see how happy you are with the level of service. It's no secret we have the happiest carers around and they fully enjoy caring for your father.


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Review from Angela D (Client) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer was so very lovely and was prepared to do anything I felt I needed. She filled the short time she was here and also used her initiative to point out some things I hadn't thought about that she could do. She was extremely pleasant to talk to, mindful of my home and I would be very happy if she
was to be my caregiver in the future.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you for such a lovely review it makes a great difference to carers hearing such kind compliments. We look forward to supporting you when you return to service.


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Review from J E (Daughter of Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We will always be grateful to the carers from Helping Hands who provided Mother with assistance in personal care, enabling me to continue going to work with peace of mind. When the mother became very unwell and immediate help was needed, none was available from either of the local authority care providers.
It was Helping Hands who stepped in at short notice to care for Mother when I, aged 73, no longer could. Always kind, friendly and efficient. They really do 'go the extra mile' for us.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you so much for such a lovely review, we feel very blessed to have been involved in the care of Mum (such a kind and gentle lady). Thank you for choosing Helping Hands Lutterworth.


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Review from Dan W (Son of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Helping Hands have been fantastic! They visit my 85 year old mum three times a day every day. Mum has dementia so it is wonderful that she can maintain her independence with a little support to keep her safe. The staff are amazing!

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Hello Dan, we are so happy to read this your happiness with the service means so much more with you living a good distance away. Mum's care team are very dedicated we are very proud to see such a glowing review. Thank you.


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Review from R G (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I selected Helping Hands in mid-2023 to provide a lunchtime sitting service. This went well so when I needed help to get up, washed and dressed each morning Helping Hands was the obvious choice.
This has also gone well. There is a well-formed process for introducing new carers and they are all well-trained
and sympathetic to my needs.
There have been a few admin problems but they have been quickly resolved. I am a very happy customer.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Most grateful for this feedback, it's a pleasure to read. I am glad we could resolve the admin issues and look forward to continuing our support to you.


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Review from J C (Daughter-in-law of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who visit and in the office are excellent. My husband's mother is in her 100th year and fiercely independent. Everyone from Helping Hands shows kindness, respect and affection but always remains very professional. We are all very grateful for all they do especially alerting us to medical
issues that we may otherwise not be privy to. The longevity of our association indicates how happy we are with Helping Hands. Thank you all.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you so much it will be my pleasure to feed such a lovely review back to the team. Your mother-in-law continues to amaze us all we look forward to continuing our support.


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Review from Simone D (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently lost his wife of over 60 years and has really struggled. We were looking for a kind, caring and patient companion for him for a couple of evenings a week. Our carer has been visiting him for the last few weeks and she has made a very positive difference to his life already.
We
have been very impressed with the level of care and empathy shown by all the team we have had contact with so far. From the manager who went the extra mile to match Dad with a lovely companion, the lady in the office and of course our carer.
We would not hesitate to recommend Helping Hands Lutterworth.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

I'm so happy to read the service is going so well. It is so nice to see your dad living well at home. I will be sure to pass on the compliments to the team. Thank you very much for the kind words.


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Review from Elizabeth C (Wife of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had 5 carers in total. All were very hard working and each had excellent personalities. We do not need a service now and miss the friendliness of their calls. Nothing was ever too much trouble. Highly recommended.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you very much for a glowing review and it is so nice to be able to support you again following your return to service.


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Review from Kendra M (Niece of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really pleased with the leave of service and care that was received from Helping Hands and the team. We had night care for my uncle during his last few days and they were able to offer the family lots of comfort to know that he was safe and had company if he ever needed anything in the last
few days. Thank you for your care.

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Review from J W (Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff take the time to understand your needs, they have been very helpful and friendly. As someone who is able-bodied but struggles with mental capacity and overwhelm, staff have made me feel validated and supported in my needs to help reduce my mental load around the home. The help has been invaluable,
I already feel more relaxed and comfortable in my own home even after two visits knowing that, even if I have a bad week, I know I have someone coming to support me. The carer is very friendly, works hard and always arrives on time. I appreciate the work she has done and I look forward to her future visits.

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Review from E H (Daughter of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that visited to set the care plan up showed so much respect and were lovely. The carers have helped give my mum her confidence back after a couple of falls. They are kind, caring and compassionate.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Hello,
We are very pleased to read this, we do agree that Mum is now very comfortable with care. The gratitude shall be passed onto our care team, thank you so much for choosing Helping Hands Lutterworth to go on the care journey with you.
Kindest Regards


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Review from Helen B (Wife of Client) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were both extremely pleased with the excellent service we received from Helping Hands Home Care (Lutterworth). We were both anxious about using a care agency to look after my husband while I had a holiday. We need not have worried. The manager was most understanding and arranged for us to meet the
carers before they began their duties. Everything went smoothly in my absence.
We both would not hesitate to recommend this care agency and will most certainly be using it again in the future.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

I am very pleased to hear that you are happy with the service. It's a pleasure to enable you to have holidays and to support your husband.


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Review from David D (Son of Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only say that my review with staff from the Helping Hands Home Care (Lutterworth) was very positive. My parents are happy with the service being provided. Which is of great relief to both myself and the rest of the family. Staff asked about the service they were giving and I said it was fantastic
and anything I had to say was very engaging.
Thank you for everything!

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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Helping Hands Home Care (Lutterworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Helping Hands Home Care (Lutterworth) is calculated as follows: ( (109 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 113 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Lutterworth) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Angelina

Angelina Stacey

Job Title: Registered Care Manager

Joined: 2022

I joined Helping Hands Lutterworth on 21/3/22, it was originally known as Helping Hands Market Harborough.


My role as a Registered care manager is to ensure and oversee we are running a safe and well-led service. The electronic systems in place make it easy for me to monitor the care we deliver.


I have a great team in place that will ensure customers have suitable and vetted carers. My team help ensure we are compliant and that customers are happy with the service they receive.


Our foundation is built on kindness, we are honest and transparent. All customers have access and the right to exercise a complaint or compliment through our policies and procedures.


We reward our carers when we identify a true act of kindness. Our Moments of Kindness board can be seen in the office.


Our care plans consist of person-centred care, identifying risks and risk management.


We liaise with health professionals where needed and agreed upon by the customer.


Carers follow a training programme no matter their experience in care. Training may consist of mandatory, delegated and /or clinical care. We work with our own in-house registered nurses and compliance team. As well as our live-in care services should a customer develop the need to move onto the next level of homecare. We intend to be with you on your journey of care and fully believe there is always a way to live safely at home with the right support.


I have worked in care for over 20 years my background was firstly residential care working mostly for Social Services as a carer for the first years progressing through the management structure in the later years.


As the Social Services homes transitioned from the public to the private sector I was employed to help some homes in difficult transition.


My experience within care has brought me to be a knowledgeable and understanding Registered care manager.
I have NVQ levels 2 and 3, NVQs in health and social care, end-of-life care and medication, Certificates in dementia support and challenging behaviours.


I moved into Domically Care around 2016 and progressed to manage the service which delivered 1,500 hours per week around the whole of Leicestershire.


My belief and passion for quality care comes from a personal journey as a child watching and helping my mother struggle to look after my Grandad. Along with many more personal experiences, I know what it is like to feel lost looking for the right care provider. I am pleased to say I believe in the Helping Hands Foundation which is why I am in the post today.


Frequently Asked Questions about Helping Hands Home Care (Lutterworth)

What Type of Services does Helping Hands Home Care (Lutterworth) offer?

Helping Hands Home Care (Lutterworth) offers Home Care.

How many Carers does Helping Hands Home Care (Lutterworth) employ?

Helping Hands Home Care (Lutterworth) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Lutterworth) to verify any information. View our terms and conditions. Helping Hands Home Care (Lutterworth) has a Platinum Service – more info.