Helping Hands Home Care (Middlesbrough)

About me

As Branch Manager it is my responsibility to ensure the safe and effective day-to-day management of the branch, providing guidance and support to all branch staff, carers and customers. Within my role, I aim to ensure compliance and quality for staff and customers are met in line with CQC standards and legislative requirements.
I joined the care industry when my children became independent as I wanted to make a difference in people's lives and enable them to live independently and safely at home. I quickly built up professional relationships in the care sector and enjoyed the role of carer, this then inspired me to climb the career ladder, eventually taking the role of Branch Manager.
I am proud to work for Helping Hands as it is a very family-orientated company with high values, plus the training and support are outstanding. I feel my team of carers are compassionate about their role and I am able to guide them along thier journey. If I come across any obstacles then I will gain support to enable us to work together as a team.
I have been married for 35 years and have 3 children, who have now provided us with 6 grandchildren. I enjoy rugby and support Saint Helens rugby league, and I like to attend the games when I am able to. I also enjoy holidays abroad and spending time with our friends at weekends.

Experience and expertise

I started my career in care in 2005 and progressed to senior carer within 3 months, I then took an office role as a review officer, moving on to become a care coordinator. I moved on when the company amalgamated and became a care manager, where my role was to build a new area, and I built the Middlesbrough area from zero to 950 hours.
In March 2019 I decided to take a step back in my career due to the passing of my mum and needing to focus on my family, this is when I joined Helping Hands as a care coordinator. I feel I had a very successful role and built great relationships with customers and staff, then in November of 2021, I moved into the role of Branch Manager, as I felt I had a good team to work alongside me. I have a level 5 qualification in Health and Social care, an advanced level 4 in Management, an NVQ 2 and 3 in Health and Social care, as well as a computer literacy and IT certificate. I have been a carer and senior carer in the community, enabling people to remain as independently as possible and safe in their own homes. I have also been a review officer, and within this role I was resposible for carrying out reviews with all customers and ensuring their support plans were person-centered. I then became a care coordinator which included preparing rotas for specific geographical areas, ensuring all customers received their calls on time and with continuity of care. I have been a care manager, which included working with multi disciplinary teams, liaising with social workers, inputting new customers into a data base and running a weekly payroll. I am now a registered manager which involves the safe running of a branch and being accountable for the service, whilst also growing and developing the business. I have a number of staff to support and ensure compliance is adhered to.

Branch Care Manager

I joined Helping Hands because it is a very family-orientated company, with standards, values, and a good support network.
I am looking forward to growing the branch with more customers, to help people remain safe at home, as well as a good team of carers with compassion and pride in what they do. I am passionate about my job and complete it to the best of my ability. I feel I have a good relationship with all my customers and carers and have a great respect for my staff, as without them we would not be successful.