Helping Hands Home Care (Plymouth)

75 Mutley Plain, Plymouth PL4 6JJ
Submit a Review
9.8 19 Reviews
  • Helping Hands Home Care (Plymouth), Plymouth
Helping Hands is one of the UK’s leading homecare providers, offering support from as little as one 30-minute visit a week through to 24-hour live-in care.

Whether you need help with your housework, companionship or personal care, Helping Hands’ fully managed care packages are tailored for you, by you.

You’ll have the support of your friendly branch team in Plymouth as well as managers throughout every region of England and Wales, so you can be assured of quality service every visit.

Offering condition-led care which in clinical cases is overseen by regional nurse teams, Helping Hands’ CQC-regulated service has already supported over 40,000 families, meaning the customer gets to stay in the place they love best; their own home.

Care can even be provided within 24-hours, meaning you can be reassured that even in an emergency, Helping Hands are able to support with every aspect of your care journey.

Show Helping Hands Home Care (Plymouth) on the Map

Care Provided by Helping Hands Home Care (Plymouth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gemma Hampton (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Plymouth)

  • Prices

  • Domiciliary Care From £31.00 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Plymouth) Reviews (19)

9.8

Helping Hands Home Care (Plymouth) has a Review Score of 9.8 (9.758) out of 10, based on 11 reviews in the last 2 years. Over all time Helping Hands Home Care (Plymouth) has 19 reviews.

Overall Experience

  • 13
  • 5
  • 1
  • 0
  • 0

Date Published

19
3
3
11
8

Review from Garry M (Husband of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has not been too well lately due to travel to medical appointments. The support from the carers has been exceptional. Not only do they do what is on the list but are always looking out what needs to be done without being asked. They are respectful to my wife and once they get to know my wife
they understand her condition and recognise she can always interact, but still treat her in a person-centred approach. It has been 2 years since we transferred to Helping Hands and the standards have not dropped off. Best decision we made to have this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian P (Son of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without Helping Hands and the fabulous carers, proving the personal carer that our 90 year old mum's needs would be nigh on impossible. She is now housebound and the time her fabulous variety of carers spend with her, really keeps up her moral. Nothing is too much for them and the Admin team also work
hard to manage our weekly amendments to the standard rota. A great service that I've recommended to others and would highly commend to anyone looking for this type of support.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Plymouth)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Wife of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands has cared for my husband for the last 12 months. The care has been excellent and very professional. Nothing is too much trouble and it has been a pleasure getting to know them all. I would recommend Helping Hands to anyone looking for a care package.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Plymouth)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael D (Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies who visit me are extremely nice. No complaints at all. I would thoroughly recommend Helping Hands to anyone in my circumstance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John H (Partner of Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care in the past few months has been good. They are kind and caring and pleasant. The office staff have been good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen G (Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply could not cope without the carers from Helping Hands.
Some are excellent and very experienced, and others are good and usually improve quite quickly once they get going!
Thank you for your care and support and your cheerful companionship when you are working.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John G (Son of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well organised, came at times asked, staff very helpful and kind, would recommend to anyone looking for home care.
Very professional in their approach.
Easy communication and contactable when required.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C C (Daughter of Client) published on 3 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have only recently started using Helping Hands Home Care (Plymouth) for my mum but so impressed with their staff and the service received. Staff are very helpful, treat Mum with respect, are very willing with no job any trouble to them.
Staff also say how good a company they are to work for - best
recommendation you can have!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda D (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable friendly service with good flexibility. No concerns. Thanks to all the staff. Have been using this service for the last 5 months.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara C (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Plymouth) looked after me during my husband's recovery from an operation in March.
All staff were polite and friendly and a credit to the company.
Thank you so much for making a difficult time easy to deal with.
Will have no hesitation in recommending.
Helping Hands Home
Care (Plymouth) to friends and family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane F (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the helpers have been very good. They are willing to do any job we ask them to do. they are willing to do any job we ask them to do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard F (Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and lovely people. No need to tell them what to do. On-time, very friendly, well-presented, kind and like the dog! I really cannot say anything against this service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jo L (Sister of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers show kindness and care towards my brother. He enjoys them coming and has built up a good relationship with them. He finds it very helpful if they phone and let him know if they are going to be late. They cook, clean and look after his general health. He really likes it when they stay the
full hour and use any extra time to chat to him. We have had productive meetings with the management planning my brother's care together as a team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graeme C (Son of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We had a number of teething problems to begin with, these were related to admin and left us with a negative view. These were eventually sorted.
Still not receiving the same person each visit, this has caused concern with mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul C (Son of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the Helping Hands Home Care (Plymouth) staff to be proactive and willing to contact me with matters of concern regarding my parents' behaviours. They have been willing to participate in case conferences to discuss arrangements for changes to their care plans and to advise on appropriate
actions to help improve their well-being. As I live near Norwich and my parents are in Plymouth, it has been helpful to speak to the carers by telephone to discuss the current situation or to check on matters where there may be confusions. This approach was useful when there were concerns with my father's medication resulting in a safeguarding issue being raised, this was successfully resolved. The carers have been willing to spend time with my father and to talk with him which is good for his well-being.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve K (Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are really pleased with the help my eighty eight year old mother is receiving. Caring, professional carers who are making mum's life easier to stay in her own home. Would definitely recommend Helping Hands Home Care (Plymouth).

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim W (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff friendly and helpful. I am especially pleased with the feed back and have been called to inform me of any problems with my father. My father enjoys the company of the friendly staff and looks forward to their visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathy S (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new client, my father was not at all sure that he needed a carer. At ninety six he is still living independently, cooking for himself and with a weekly help for the cleaning is surviving very well. Unfortunately, I am the only local family member and I live thirty five miles away. I visit regularly
and have been doing all his shopping but there have been many days when he has been by himself. Keeping in daily contact is becoming a problem as increasingly his mobile has run down, his iPad isn't working or hearing aids just aren't up to the job. Knowing that someone is visiting him to deal with his technical issues, sharing a cup of tea and having a normal everyday conversation is giving me the reassurance I need that all is well. He has started to get to know his carer and is increasingly happy to have someone in his home to deal with the odds and ends he might forget. I hope he will continue to accept this regular help as part of his life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracy J (Wife of Client) published on 27 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my husband by the carers is exceptional, all the staff are kind and caring and always provide first class care. I would recommend Helping Hands Home Care (Plymouth) to anybody as the care for my husband has been fantastic.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Helping Hands Home Care (Plymouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Helping Hands Home Care (Plymouth) is calculated as follows: ( (53 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Plymouth) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Gemma

Gemma Hampton

Job Title: Branch Care Manager

About me


Hello, my name is Gemma Hampton. My responsibilities at Helping Hands are to manage a team, both office and care staff, to deliver a high standard of care to those individuals we support in their own homes. I'm responsible for overseeing the recruitment of carers, as well as working closely with other healthcare professionals to ensure we gain holistic knowledge of those we support and can assist them regardless of their age/needs/conditions.


I was inspired to join Care because I love to make a difference and wanted to ensure people were cared for in their own homes to a high standard. I really enjoyed being a carer myself and have enjoyed my career path within care which has now led me to be a Branch Manager.


Experience and expertise


I have over eight years of experience within the care industry, I started working as a carer, and I quickly progressed to a senior carer after completing my Level 3 in Health and Social care.


I then became a field care manager working across the South Hams, I was responsible for ensuring the delivery of care was to a high level and ensuring each customer's care plan was maintained and updated as and when required.


I became a CQC registered Manager in 2022 and I am now working towards my Level 5 in Leadership in Adult Social Care.


Why I chose Helping Hands


I started with Helping Hands in December 2021 as a care coordinator which led to me becoming a branch manager in January 2022.


I wanted to work for Helping Hands as I respect the morals and the underpinning ethos of person-centred care, I truly believe life is better at home so it seemed like the perfect for me. Since taking over the Plymouth Branch we have become one of the biggest branches in the company and we have received Flagship status within Helping Hands.


Frequently Asked Questions about Helping Hands Home Care (Plymouth)

What Type of Services does Helping Hands Home Care (Plymouth) offer?

Helping Hands Home Care (Plymouth) offers Home Care.

How many Carers does Helping Hands Home Care (Plymouth) employ?

Helping Hands Home Care (Plymouth) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Plymouth) to verify any information. View our terms and conditions. Helping Hands Home Care (Plymouth) has a Platinum Service – more info.