Home Instead (Shoreham, Petts Wood & Longfield)

Polhill Business Centre, London Road, Halstead, Sevenoaks TN14 7AA
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8.9 40 Reviews
  • Home Instead (Shoreham, Petts Wood & Longfield), Sevenoaks
Home Instead Shoreham, Petts Wood & Longfield (North West Kent) supports older people to stay independent in their own homes.

The care staff (CAREGivers) believe in giving the elderly the most personalised, highest quality care that they deserve. Carers offer companionship, home help services and personal care support with daily living routines.

A premium service is offered, with a minimum of one hour calls to ensure that carers not only support the essential needs of the client but get to build relationships based on trust. Carers are matched with clients through their personalities, interests and approach. Consistency of care is one of the most important parts of the service for clients so they ensure the same carers visit each client which provides consistent and high standards of care. As clients and carers build relationships the bond grows.

This ensures longstanding relationships, and allows clients to really feel as though they are spending time with their own family or friends. All CAREGivers are fully trained and DBS checked, with an additional specialist service in dementia care.

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Care Provided by Home Instead (Shoreham, Petts Wood & Longfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Thapa (Director)

Funding & Fees Guide for Home Instead (Shoreham, Petts Wood & Longfield)

  • Prices

  • Available on Request

Home Instead (Shoreham, Petts Wood & Longfield) Reviews (40)

Total of 40, showing 1-20
8.9

Home Instead (Shoreham, Petts Wood & Longfield) has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Home Instead (Shoreham, Petts Wood & Longfield) has 40 reviews.

Overall Experience

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Review from Brian (Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service over a 2 year period. Always on time or close to this. Friendly staff who went out of their way to help. Very kind to my wife and helped in ways which were possibly above and beyond our expectations.

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Review from Sally C (Daughter of Client) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team that have been involved in my mum’s care, from administration to personal care have been outstanding. Everyone has been so professional and genuine with their care. I witnessed an immediate improvement in my mum's health when care commenced. The carers were soon able to have an understanding
of Mum's character and adapted their delivery of care appropriately, making Mum feel loved and valued. I always felt involved with the team and kept fully updated with every situation, both personally and via the impressive care planning app.
I will be forever grateful and will continue to recommend Home Instead as a care agency that is second to none. Thank you!

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Review from J G (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided an excellent, 100% reliable service to my mum for the past year. The carers are very good, but also the office staff who are always available, answer queries promptly and also highlight and follow up any issues (medical or otherwise) to family so that we are all always fully
in the loop regarding care.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your feedback regarding the support your mum receives from Home Instead. It's great that we are all able to work so well together to ensure your mum has the best care.


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Review from Ian H (Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead now for some eighteen months twice a week for six hours.
My wife has serious mental health issues and Home Instead have help transform our lives by giving being supportive in the home and helping my wife with her health issues. We are in our late 60s.
As a carer, they
give me important respite so I can go to the gym or do my own things for a few hours a week. I know my wife is very safe in their very capable hands.
It is this dual care aspect of being able to do the practical things in life such as cleaning our bungalow but being able to drop this role and fall back to a caring role as required most useful.
Our two Caregivers are more like friends who we have got to know well which has been tremendously important. They will take my wife out for a walk or shopping and do almost anything within reason we ask of them.
I cannot see I time when they will not be part of our lives going forward and I will probably need them.

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Review from David M (Son of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring but professional service - always ready to discuss needs or issues and make practical and pragmatic suggestions. Although our need was only for a few months, I would heartily recommend them to anyone.

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Review from Charlotte D (Daughter of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a fantastic service offered to my mum. She refused help elsewhere and home instead we're so flexible and understanding she took to them right away. They let mum keep her independence which is very important to her.
They have taken the worry away from my sister and I when we are on holiday, knowing
that there is always someone there to look after mum.
Mum's care giver is kind, patient, understanding and flexible.
We are very very happy with the service we receive.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

It's so lovely to hear such nice feedback. We're so glad that your mum is enjoying her support and that we provide comfort for you and your family.


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Review from Phyllis S (Client) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to seeing your representatives as they are all very pleasant to talk to and have a good sense of humour, much needed these days. If I need some practical help, they are all here to help sort it out. No complaints at all.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you for your lovely feedback. We are so glad that you look forward to our visits, and our CAREGivers certainly look forward to seeing you. Companionship is such an important part of our visits, and it's lovely to see the fantastic relationships that have been built since we first met you.


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Review from David W (Husband of Client) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff (both carers and office) have been friendly and understanding when dealing with day to day appointments and with problems regarding caring as they have occurred.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Your comments are very much appreciated. We know that supporting a loved one is not always easy, and we're happy to provide that much needed respite for you.


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Review from A M (Client) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and efficient staff and service. Carers are willing to please and bend over backwards to supply meals, companionship, personal care if needed and help with day to day tasks.
They are always there to listen and cheer me up on my down days.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you for your kind words! We understand that building trust and a good relationship is important, and taking each day as it comes. We try to be as flexible as possible to meet our clients' needs, and we're glad you're happy with the support that you receive.


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Review from S W (Daughter of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged Home Instead in mid-November to provide a mix of rehabilitation and ongoing care for Mum after hospital discharge. Experiences with other caregivers have been very unsatisfactory and so we were nervous of any claim made during our initial enquiries.
However, over the four weeks of care (and
counting), I can honestly say that this provider has exceeded our best expectations and lived up to everything they have promised.
Continuity of care is a genuine priority and each carer (Mum has three) has been personally introduced to Mum, with a lot of care taken over understanding the way Mum likes things.
The notes written by carers after each visit are invaluable for keeping me informed and assured that Mum is well cared for.
My only regret is that this wasn’t the first agency I found when looking for care. If you are reading this, I encourage you to make contact with Home Instead without delay and see for yourself what an excellent service they offer.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Many thanks for your kind words, and we are so pleased that your mother is finding our support beneficial. We know how important it is to ensure that care is joined up and use the expert knowledge of family members to provide the very best care. Your mum is a pleasure to support, and we love spending time with her.


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Review from D N (Daughter of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has given my mother superb care and companionship for the last three years, until her recent move to a specialist dementia care home. Home Instead enabled her to stay in her own home despite her health and memory difficulties and to keep some independence. Initially, it was for companionship
and to support her to remember meals and medications. Then, as the dementia developed, they covered rest-breaks for live-in carers. At all times the carers have been wonderfully warm people as well as highly professional, and the office staff and supervisors have given me invaluable support too. The staff's willingness to offer some flexibility around the rest-break care when there were particular challenges was very supportive. Everyone got to know Mum really well, and their visits were the highlights of her day. I really cannot thank them all enough.

Reply from Jag Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you for your lovely feedback. Whilst we will miss your mother dearly, we are so happy to have helped her remain at home for so long. With the experience our caregivers have in dementia, it really helped them engage with her and understand her needs well. We have loved supporting your mother and the family as the care changed, and wish you all the very best for the future.


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Review from John P (Husband of Client) published on 30 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who attended my wife very quickly became a trusted friend. She treated my wife with dignity and respect right up to the end. One of the things that I liked about the Home Instead staff was that they did not wear uniforms but always attended in normal dress. Therefore did not appear as “nurses”.
Thank you all for your considered care.

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Review from Marion C (Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have the carer of my choice. Different care sent each day so had to explain what was required.

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Review from Margaret S (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the service, support and kindness received from Home Instead. Therefore we would highly recommend the company to those in need of such care.

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Review from Alan C (Husband of Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very willing and flexible.

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Review from M N (Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the service provided.

Reply from Jagdeep Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your kind feedback. It's lovely to see you remaining so independent at home and building your confidence through the support we provide.


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Review from William T (Husband of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my wife by Home Instead is both professional and sympathetic to her condition.

Reply from Jagdeep Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

We are happy to see that you are finding the service beneficial for your wife. It's so lovely to see how much she enjoys our outings and all the different activities she engages in.


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Review from Sarah S (Daughter of Client) published on 11 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care companions have been so much more than carers. They've become like Dad's friends, friends who cook, clean and shop but who also sit and chat, really listen and do those little extra special things that make him feel valued. I know Dad has been pleased. For my sisters and me, it's given us peace
of mind to have found an organisation who doesn't just pay lip service to caring.

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Review from S W (Daughter of Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a rule, all of the carers are very good, caring and polite. Always happy to help.

Reply from Jagdeep Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you for taking the time to post a review about the care we provide for your mother. We know how important it is to her to gain strength and confidence with our support, and she is making good progress.


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Review from Brian B (Nephew of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are excellent at what they do. The carers who have looked after my Aunt have been punctual, attentive and caring at all times. Office staff have also been very helpful and easy to contact. We could not have wished for better service.

Reply from Jagdeep Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

We are so happy to hear your thoughts on your Aunt's care. All her CAREGivers know her very well and this has really helped in supporting her.


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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Home Instead (Shoreham, Petts Wood & Longfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Home Instead (Shoreham, Petts Wood & Longfield) is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Shoreham, Petts Wood & Longfield) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (4)

Sonia

Sonia Thapa

Job Title: Director

Joined: 2015

I have been a caregiver since my early teens, and in 2015, I found my true calling when I joined the Home Instead family. From the moment I came across Home Instead, I knew it was the right place for me. Every single person I have met within the organisation carries a deep passion for changing the lives of the elderly, and I wanted nothing more than to be a part of that mission in every possible way.


Growing up in a large multicultural family, I was taught from an early age to respect and care for elders—values I now strive to instil in my own children. Having witnessed firsthand the challenges within the care sector through my grandmother’s experience, I am grateful for the opportunity to make a difference in Shoreham and the surrounding towns and villages. Helping to provide compassionate, high-quality care is not just my profession - it is my purpose.


Sandra

Sandra Broad

Job Title: Recruitment & Retention Officer

Joined: 2020

I joined Home Instead in July 2018 as the full-time Recruiter & Trainer to support the business in providing further exceptional care to our local clients. In 2020 I took on the role of Head of CAREGiver experience., supporting CAREGivers through their entire Home Instead journey.


Having previously worked within the recruitment sector, as well as being a CAREGiver on both a professional and personal basis, this role seemed to be a natural fit. I have an insight into all the challenges and successes within the care industry and really want to help make a positive difference.


I have built my career on providing high standards of service which in turn has enabled me to support business growth through referrals and repeat business. I was attracted to working for Home Instead after speaking with Jag and realising that she has a passion for high standards and also like me has a genuine care for people.


When not at work you will find me on long walks with my dogs, tending to my garden and mixing with my large family.


If like me, you believe in delivering excellent standards of care, want to be the best and become the best version of yourself at work, we welcome you to contact us and discuss how you can make a difference in the lives of others by helping them have a fulfilling life in their own home. Call us today for an informal chat.


Samantha

Samantha Strange

Job Title: Field Care Supervisor

Joined: 2017

I joined Home Instead in October 2017 as a Care Professional I had previously worked in customer service for many years.


I took a career break to care for my terminally ill Dad which made me want to get into the Care industry to make a difference to the elderly and support their independence to stay at home.


In August 2020 I was promoted to Field care supervisor I am looking forward to the new challenges ahead and to support all of our clients in their homes for an independent life with the support from our Care Professionals. And to also provide support for our Care Professionals on their journey with Home Instead to continue providing the highest of standards in delivering care for our clients.


Away from work I am a Beaver scout leader and love the outdoors and adventures. I also enjoy the odd weekend away and spending time with my family.


Lucy

Lucy Sackett

Job Title: Recruitment Assistant

Joined: 2017

I joined the Home Instead team in November 2017 as the team administrator. I now work in recruitment, making sure we have the right Care Professionals to meet our client's needs. Prior to joining Home Instead I worked for 10 years in the recruitment and training industry.


My long-standing interest in care put me in the direction of Home Instead Shoreham. I was attracted to their ethos and commitment to providing the best quality care within the community. I have always felt strongly about my own family members remaining independent, and it is a discussion I and my loved ones have had many times. I feel I have found my calling in the care industry as I love helping others and I love the feeling that I am changing people’s lives for the better.


I love working at Home Instead since day one as the whole team is so friendly and supportive. I really enjoy coming to work and every day brings something different.


Frequently Asked Questions about Home Instead (Shoreham, Petts Wood & Longfield)

What Type of Services does Home Instead (Shoreham, Petts Wood & Longfield) offer?

Home Instead (Shoreham, Petts Wood & Longfield) offers Home Care.

How many Carers does Home Instead (Shoreham, Petts Wood & Longfield) employ?

Home Instead (Shoreham, Petts Wood & Longfield) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Shoreham, Petts Wood & Longfield) to verify any information. View our terms and conditions. Home Instead (Shoreham, Petts Wood & Longfield) has a Platinum Service – more info.