Home Instead (Shoreham, Petts Wood & Longfield)

Polhill Business Centre, London Road, Halstead, Sevenoaks TN14 7AA
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8.9 40 Reviews
  • Home Instead (Shoreham, Petts Wood & Longfield), Sevenoaks
Home Instead Shoreham, Petts Wood & Longfield (North West Kent) supports older people to stay independent in their own homes.

The care staff (CAREGivers) believe in giving the elderly the most personalised, highest quality care that they deserve. Carers offer companionship, home help services and personal care support with daily living routines.

A premium service is offered, with a minimum of one hour calls to ensure that carers not only support the essential needs of the client but get to build relationships based on trust. Carers are matched with clients through their personalities, interests and approach. Consistency of care is one of the most important parts of the service for clients so they ensure the same carers visit each client which provides consistent and high standards of care. As clients and carers build relationships the bond grows.

This ensures longstanding relationships, and allows clients to really feel as though they are spending time with their own family or friends. All CAREGivers are fully trained and DBS checked, with an additional specialist service in dementia care.

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Care Provided by Home Instead (Shoreham, Petts Wood & Longfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Thapa (Director)

Funding & Fees Guide for Home Instead (Shoreham, Petts Wood & Longfield)

  • Prices

  • Available on Request

Home Instead (Shoreham, Petts Wood & Longfield) Reviews (40)

Total of 40, showing 21-40
8.9

Home Instead (Shoreham, Petts Wood & Longfield) has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Home Instead (Shoreham, Petts Wood & Longfield) has 40 reviews.

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Review from P M (Friend of Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The questions that are being asked are difficult to answer due to having no comparisons. Overall, things are satisfactory.

Reply from Jagdeep Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you for taking the time to review us. Your friend's CAREGivers adore spending time with her and they all have such a strong bond. Matching personalities is a bit part of what we do to ensure our clients get the best out of their care. It's a lovely thing to see.


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Review from W P (Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise.

Reply from Jagdeep Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

We really appreciate your kind words. All our CAREGivers are so happy to be able to help you.


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Review from Sharon C (Daughter of Client) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the beginning, we have always been impressed with the selection of quality carers allocated to my mother. They have shown care and friendship above and beyond expectations, never more so than now, as my mother's health declines.

Reply from Jagdeep Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you for your lovely review of the support we provide to your mother. Her CAREGivers have bonded with her so much, particularly recently as her needs have increased. I'm so pleased that we can be there for her at this time.


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Review from M H (Wife of Client) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and attention given to my husband. The carer arrives at the appointed time and always keeps me informed of any possible problems and/or solutions.
It is reassuring for my husband that a "new face" is introduced to him prior to any alteration as sometimes he finds change disconcerting.
We have also found the new client newsletter, daily and weekly very beneficial.

Reply from Jagdeep Yogarajah, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for taking the time to submit such a lovely review. It's an absolute pleasure looking after your husband, and we really enjoy working with you both to provide him with the support that he needs.


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Review from D C (Client) assisted by family/friend published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service provided by your carers, they are very polite, always on time and very helpful.

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Review from J B (Wife of Client) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is an amazing young woman. We look at her as one of the family, and we couldn't do without her. On a personal view, she is my only contact with the outside world, (of course we see our family very often) and they think she is a "star"!

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Review from J F (Son of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of our parents were living independently with mild to moderate dementia when we engaged with Home Instead shortly after our mother broke her hip and our father was left living alone in a large house as she convalesced. The management and CAREGivers have been responsive, organised, sensitive, professional
and consistent from day 1, providing several visits a day to our father providing companionship and personal care. The knowledgeable office team have, and continue to, support us with advice and staffing flexibility to establish and maintain a live-in carer arrangement. The CAREgivers now visit daily to provide the live-in primary carer daybreak. Consistency in staffing is important for our parents as their dementia has developed over the last year. The CAREgivers that Home Instead have are engaging and enthusiastic and integrate with the live-in carer established routines. The creative interaction and energy they bring to the house is a lift for everyone.

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Review from Hilary W (Daughter of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care received by my mother. She has formed an attachment to her career and looks forward to her visit.
Her career always arrives with a smile and makes time to sit and chat with my mum as well as carry out the needs and help my mother requires.
There is always someone
available in the office to talk to if I have concerns from time to time regarding my mother and they have never failed to resolve any issue quickly and professionally.

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Review from Anthony P (Son of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing befriending and support services to my father for over a year. When the lockdown started they arranged to take over all his needs to reduce the risk of any infection. My father is very happy with the carers and enjoys their company. They support him to phone me regularly
and he always expresses his satisfaction. It gives us great peace of mind to know they are visiting him twice a day.

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Review from Anne F (Daughter of Client) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father was exceptionally good. The carer began in more of a befriending role, but as Dad’s health deteriorated she adapted to his needs very efficiently. She went out of her way to make Dad’s last days as comfortable as possible. Another carer covered for her on her days off and
was also very caring and capable. The attitude of the staff was always courteous and professional and staff were experienced and very well-trained. We had the utmost confidence in them and could not have managed without them. I have already recommended this care provider and would do so again.

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Review from J R (Client) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have regular carers coming in seven days a week, three times a day. They enable me to stay in my own home and have my independence. Nothing is ever too much for them. They are really good to me and look after me really well. They have enabled me to go out on visits and are always there for me. They
are all lovely women and are now my friends.

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Review from Steve P (Son of Client) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided care for my Mum on a daily basis during a difficult time. At short notice, they did everything possible to help us out and provide a carer for Mum. They were extremely professional at all times and communicated well with the family. Most importantly, they were fantastic with Mum.
I can't recommend them highly enough.

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Review from Doreen O (Client) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregiver has been wonderful. I would be lost without her as my friend. We are both keen travellers and have a lot in common. She is very helpful. Thank you to them.

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Review from Tim F (Son of Client) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from early-stage Alzheimer's Disease and both my sister and I (her only kids) live overseas. I live in Ireland and my sister lives in Australia. My mother no longer travels. I visit about once a month, but keeping Mum comfortable, safe and supported was becoming more and more difficult.
About 6 months ago we contacted Home Instead Shoreham. I must say, I cannot praise them enough. Right from the outset, we were treated with the utmost professionalism, kindness and understanding. The process of establishing care for Mum was not straightforward, as Mum was, at first, quite resistant. However, it is testimony to the patience and experience of the team at Home Instead Shoreham that we were able to get through even this issue, so smoothly. Mum would now not be without her carer and sees her as a valued friend. Mum even thanks me now for "finding" her carer for her! It is such a relief to my sister and I. I cannot recommend the team at Home Instead Shoreham highly enough!

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Review from Jane P (Daughter of Client) published on 29 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a shoulder injury, my 92-year-old father needed help at home with dressing and general care. We were at first reticent about having to employ carers, as was my father but we needn't have worried.
Home Instead have become like family, my father looks forward to their regular visits and as relatives,
Home Instead has given us complete peace of mind.
The managers are amazing. They are so kind and helpful and strive to ensure that Dad is safe and happy. Nothing is too much trouble and they have never let us down.
We love that there is little turnover of carers which provides continuity of care. It also speaks volumes for the company who obviously train and support their carers well. All the carers my father has had are well matched and the care they give is second to none. Treating him with respect and dignity.
Thank you Home Instead! You are a compassionate company with the highest of standards. Thank you for enabling our dad to live in the place he loves the most, his home!

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Review from M B (Sister of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care, compassion, competence, knowledge and approachability are a few of the many tributes I can offer which reflect the face of "Home Instead".

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Review from P W (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very courteous, considerate, reliable and exercise their duties and services to a very high professional standard. They have given us peace of mind whilst my mother was in their care they have also raised any concerns they felt necessary to the wellbeing, safety and health of my mother.

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Review from R T (Son of Client) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I were so delighted to have found a care provider that provides exactly the kind of care that our mother requires. Going the 'extra mile' without fuss and with compassion sets the Home Instead team apart!

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Review from Sandra T (Friend of Client) published on 17 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the professionalism, extreme kindness, care and courtesy shown to my friend. Every detail was covered in keeping her safe. They have shown respect and allowed my friend to retain her dignity in her cruel illness.
There was nothing that was too much trouble and their concern and
genuine care was very evident. I highly recommend them.

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Review from B C (Wife of Client) assisted by family/friend published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Home Instead enough for helping me out at this very difficult time. The girls that came were very friendly and very polite. I felt relaxed and comfortable in their company and would recommend them to my friends and family if needed.

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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Home Instead (Shoreham, Petts Wood & Longfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Home Instead (Shoreham, Petts Wood & Longfield) is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Shoreham, Petts Wood & Longfield) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (4)

Sonia

Sonia Thapa

Job Title: Director

Joined: 2015

I have been a caregiver since my early teens, and in 2015, I found my true calling when I joined the Home Instead family. From the moment I came across Home Instead, I knew it was the right place for me. Every single person I have met within the organisation carries a deep passion for changing the lives of the elderly, and I wanted nothing more than to be a part of that mission in every possible way.


Growing up in a large multicultural family, I was taught from an early age to respect and care for elders—values I now strive to instil in my own children. Having witnessed firsthand the challenges within the care sector through my grandmother’s experience, I am grateful for the opportunity to make a difference in Shoreham and the surrounding towns and villages. Helping to provide compassionate, high-quality care is not just my profession - it is my purpose.


Sandra

Sandra Broad

Job Title: Recruitment & Retention Officer

Joined: 2020

I joined Home Instead in July 2018 as the full-time Recruiter & Trainer to support the business in providing further exceptional care to our local clients. In 2020 I took on the role of Head of CAREGiver experience., supporting CAREGivers through their entire Home Instead journey.


Having previously worked within the recruitment sector, as well as being a CAREGiver on both a professional and personal basis, this role seemed to be a natural fit. I have an insight into all the challenges and successes within the care industry and really want to help make a positive difference.


I have built my career on providing high standards of service which in turn has enabled me to support business growth through referrals and repeat business. I was attracted to working for Home Instead after speaking with Jag and realising that she has a passion for high standards and also like me has a genuine care for people.


When not at work you will find me on long walks with my dogs, tending to my garden and mixing with my large family.


If like me, you believe in delivering excellent standards of care, want to be the best and become the best version of yourself at work, we welcome you to contact us and discuss how you can make a difference in the lives of others by helping them have a fulfilling life in their own home. Call us today for an informal chat.


Samantha

Samantha Strange

Job Title: Field Care Supervisor

Joined: 2017

I joined Home Instead in October 2017 as a Care Professional I had previously worked in customer service for many years.


I took a career break to care for my terminally ill Dad which made me want to get into the Care industry to make a difference to the elderly and support their independence to stay at home.


In August 2020 I was promoted to Field care supervisor I am looking forward to the new challenges ahead and to support all of our clients in their homes for an independent life with the support from our Care Professionals. And to also provide support for our Care Professionals on their journey with Home Instead to continue providing the highest of standards in delivering care for our clients.


Away from work I am a Beaver scout leader and love the outdoors and adventures. I also enjoy the odd weekend away and spending time with my family.


Lucy

Lucy Sackett

Job Title: Recruitment Assistant

Joined: 2017

I joined the Home Instead team in November 2017 as the team administrator. I now work in recruitment, making sure we have the right Care Professionals to meet our client's needs. Prior to joining Home Instead I worked for 10 years in the recruitment and training industry.


My long-standing interest in care put me in the direction of Home Instead Shoreham. I was attracted to their ethos and commitment to providing the best quality care within the community. I have always felt strongly about my own family members remaining independent, and it is a discussion I and my loved ones have had many times. I feel I have found my calling in the care industry as I love helping others and I love the feeling that I am changing people’s lives for the better.


I love working at Home Instead since day one as the whole team is so friendly and supportive. I really enjoy coming to work and every day brings something different.


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