Home Instead (Bexhill & Hastings)

Charter House, 43 St Leonards Road, Bexhill-on-Sea TN40 1JA
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9.9 44 Reviews
  • Home Instead (Bexhill & Hastings), Bexhill-on-Sea
Home Instead Bexhill & Hastings is a local, quality home care provider and part of the national, award-winning Home Instead family. They provide support and assistance enabling people to remain at home where they are most happy, safe and comfortable. The care is highly personalised and built around the needs of each individual and always in accordance with the client’s wishes and needs.

Home Instead CAREGivers have a heart of gold and are fully trained, referenced and DBS checked. They will visit when you want them to, at a time that is convenient to you and you will always see the same CAREGivers, giving that continuity of care that is so important.

CAREGivers are always introduced to their clients. It is Home Instead's aim is to find a great match in personality and interests so that there is common ground for companionship, conversation and care. All their visits are for a minimum of one hour.

Families can know that their loved ones are in excellent hands, being cared for with respect, dignity and compassion. Home Instead will give you peace of mind when you cannot be there, its CAREGivers will be providing companionship and care as they would to their own loved ones.

At Home Instead, they understand that inviting someone into your home to provide personal care service can be daunting and that is why they only select CAREGivers who have a real caring nature, with empathy and a devotion to providing the highest quality care experience. All CAREGivers have the professional knowledge to take care of people with an understanding of the associated conditions of ageing which can affect activities of daily living.

Whether you want simply a friendly face to have a cup of tea with, or some more in-depth support, please contact the office.

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Care Provided by Home Instead (Bexhill & Hastings)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Caroline Aherne (Owner/Director)

Funding & Fees Guide for Home Instead (Bexhill & Hastings)

  • Prices

  • Available on request

Home Instead (Bexhill & Hastings) Reviews (44)

Total of 44, showing 1-20
9.9

Home Instead (Bexhill & Hastings) has a Review Score of 9.9 (9.923) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Bexhill & Hastings) has 44 reviews.

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Review from Tim M (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since engaging Home Instead a number of months ago, I have had peace of mind that someone is checking on my mum each week. It's a long round trip from where I live and Mum was getting worried about minor things which she couldn't explain. Now that Home Instead see her each week, they can put her mind
at rest, as well as mine, and I have an extra pair of eyes on her to see how she is doing. My mum has always resisted having help and yet she always looks forward to the visit from Home Instead.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave this lovely review for us - and we are happy to know that our clients family also feel the benefit of our visits to our clients.


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Review from L G (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided care for my mother over the last four years until she, at 97, had to go into residential care. Both my sister and I live in London so any emergency can take time to deal with. We have relied greatly on the help and experience of the CarePros at Home Instead and have never
found them anything but professional, supportive and willing. We would not hesitate to recommend this dedicated group of people.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to give such a lovely reference. With best wishes to your Mum in her new home.


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Review from S M (Daughter of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead to care for my mum for almost a year and they were absolutely fantastic. Mum was reluctant at first, but soon came to think of the care professionals as friends. They were all very kind and caring and nothing was too much trouble, often completing a phenomenal amount of tasks at
each visit as well as friendship. We were kept fully informed about mum's care at all times. I cannot recommend them highly enough.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Many thanks for the review and we will pass your compliments to the team.


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Review from S G (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my mum for many years when she was alive and now care for my stepdad. They always go above and beyond with the care they provide. I am alerted if there are any issues so I feel comfortable knowing that my stepdad is safe to remain in his own home, something that he needs for
his overall wellbeing. I cannot recommend them highly enough.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely review. We are very happy to know that your Stepdad is receiving the support you feel he needs.


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Review from Nicola A (Daughter of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and the deputy and their caring team enough for the exceptional service they provided for my mum. Their kindness and care gave me the reassurance that she was getting the best support she needed. I highly recommend this excellent local service.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for taking the time to leave us a review. It was a pleasure to provide the care and support when it was needed.


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Review from Jane M (Daughter of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the owner and the team, you all really made a huge difference and took lovely care of my mum. I am eternally grateful. The care given to my mum was professional, respectful, flexible and above all done with love & friendship. You went the extra mile frequently too & stepped in when we
needed it often at short notice.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave your review Jane, it is always our privilege to support and care for our clients and thank you for choosing Home Instead.


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Review from Amy B (Niece of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are fantastic. They have provided support for my 94 year old uncle despite his initial reluctance/refusal. He now says they are all angels and he couldn't manage without them! Thank you so much for working with him to find the right carers and level of support. You have made
a huge difference to all our lives. Thank you.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely response and I will certainly also pass your comments on to the team.


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Review from H C (Daughter of Client) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for 1.5 years. My father was assessed in his home and all of our thoughts, concerns and needs were talked through thoroughly and a care plan was drawn up. We were introduced to a couple of care professionals and his care started.
Since then we have been matched to a
few others (always shadowing someone before coming on their own) to ensure that during holidays/sickness, we always have someone in that we know. Every care professional coming in has been attentive, caring, trustworthy, kind and have treated my father with utmost dignity and respect at all times. They have communicated well with both of us and have all been an absolute pleasure to have in the home. We look forward to their visits.
They have always been on time except when there has been some miscommunication and their start time has been changed and I have not been informed. This has now been addressed and should not happen again.
Highly recommended, reputable caring company.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave a review and I am pleased to hear that we have now resolved our communication.


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Review from Gillian K (Partner of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would wholeheartedly recommend Home Instead. All staff displayed empathy, kindness and care and my partner immediately felt at ease and very happy to see them. All of the carers who came seemed to have been handpicked for these very qualities and it was the calibre of every single person we met from
Home Instead that shone out!

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely review and we will pass your comments on on to the team.


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Review from C W (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents used Home Instead carers for the last year. From the very start, we were impressed with their attitude. They were kind and thoughtful, involving my parents in decisions. Having strangers in your home is a massive step and admitting you need help with day-to-day tasks is not easy but Home
Instead understood this and made the transition very easy.
Every care pro was thoughtfully matched to my parent's needs and having the same faces (about 6 different people) over the week provided stability but with some variety which worked well.
Home Instead were also very flexible and when it became necessary to dial up the care to more visits this was accommodated almost immediately which we were very grateful for.
Living a fair distance away from my parents was not always easy but being able to log in and check the daily care given meant I could see how they had been, giving me reassurance. When an emergency situation arose the appropriate prompt action was taken.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for the lovely review. Thank you for giving us the opportunity to support your parents and I will pass your kind words on to the team. With very best wishes to you and your family from Caroline and the Home Instead Team.


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Review from Paul E (Son of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely team of Home Instead (Bexhill & Hastings) has provided my mother with outstanding care. The team have assisted my mother to improve on her personal care and assist with activities such as taking her out for social events, getting her hair done and attending doctors’ appointments. Their trustworthy
team is highly commendable for their reassuring companionship, care and daily assistance that helped my mother as her onset of dementia progressed. They made a difference in helping her transition from being an independent person to accepting the required care that she needed. This experience with Home Instead has definitely given her the confidence, security and assurance that receiving care is essential. This made things easier when she had to finally move permanently into a care home.
We are very grateful for the genuine care, kindness and peace of mind that Home Instead have given to our family and especially to my mother. We highly recommend their valuable service.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you Paul for the lovely review. It was our pleasure to be able to support your Mum and we are happy to hear that she is now settled in her new home.


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Review from Trilby B (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Home Instead for my mum and her partners’ in home care at the beginning of 2022. My mum's health had severely deteriorated during the pandemic and I live in Boston, USA. After saving my mum's life, I knew I had to find care where we could all work as a team and I felt like the people I would
be working with would become part of our family. The wonderful human beings I have got to know over the last year have exceeded my expectations- they are both friends and family to not just my mum and her partner but myself! The amazing Care Pros go above and beyond to not appear intrusive - it’s no easy task having people come into your home and follow a care plan. My mum has shown resistance at times but the Care Pros have always managed to work around any problem that has arisen and each and every one have formed a bond with my mum where she actually looks forward to seeing them every day. Ever the professionals but with an infectious sense of humor, these people go the extra mile!

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for taking the time to leave this lovely review. We will of course pass on your lovely compliments to the team.


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Review from M B (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very understanding of my needs and are not patronizing in any way. They allow me to do as much for myself as possible and do not step in until necessary. They are all very kind, caring and have a good sense of humour which I believe is important in any caring role.
"They never make
a drama out of a crisis".

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for the lovely review and for the kind words for our care professionals which we will of course pass on.


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Review from Sally C (Daughter of Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Bexhill has cared for my mother for almost 2 years and has always provided wonderful care. They matched Mum with a very kind Care Professional, and the continuity of care meant Mum built up a warm relationship with her. Cover was always provided seamlessly if required, and any other Care
Professional who was sent provided the same level of great care. Home Instead kept us in the loop (as we live a distance away) and were always ready to provide any additional help required. I would have no hesitation in recommending Home Instead Bexhill. My Mum has just moved out of the area recently, and we are currently in the process of setting up a similar arrangement with the local Home Instead office as the level of service and care Mum has received in Bexhill has been outstanding.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely review. It was our pleasure to support your Mum and we wish her all the very best in her new home.


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Review from Susan G (Daughter of Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care professionals that have visited my Mum from Home Instead (Bexhill & Hastings). It is so reassuring to know that Mum received such excellent support with housework, shopping and companionship. Thank you!

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely review. It was our pleasure to provide this support to your Mum.


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Review from Chris B (Son of Client) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead cared for my parents over a period of 2 years, showing exceptional care, and great flexibility as their needs changed over the time. It meant my parents could stay in their home for much longer than was anticipated, and when it was time for them to go into care, Home instead were so helpful,
and ensured a smooth transaction.
I would recommend the Bexhill team to anyone - they were so lovely and caring.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you Chris for such a lovely review - it was our pleasure to care for your parents. Kind regards from Home Instead Bexhill and Hastings.


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Review from Bob B (Son of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who attends my mother is thorough and always extremely friendly and careful towards my mother's requirements. There has been occasion recently when she went away for a week and another carer took her place. She was equally as careful and thorough. We cannot fault Home Instead Bexhill.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you, Bob, for your lovely review, from the Home Instead Team.


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Review from Sue R (Daughter of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother insisted on living alone in her home and doesn't want to move into a nursing home. In her mid 90's this can be very worrying for her family. A year of so ago we discovered Home Instead, which have been life savers. She has bonded well with her caregivers and really looks forward to their visits.
It's the company that she needs, people to speak to and the odd visit to the shops and library. They go out of their way to make sure that she is happy and provide a very caring service which goes beyond the call of duty. The director keeps us updated of any problems that might arise and I would recommend their services to anyone wishing to remain in their own home and feel independent. They offer a first class service.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Hello Sue and many thanks for the lovely review. From the Home Instead Team.


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Review from Tim B (Son of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent service that provides a great deal of comfort to my elderly mother for whom I am Power of Attorney. My mother is quite frail and likes to visit her husband's grave regularly to place flowers and remember him. The home care provider helps her with this even to the extent of going
for her to place flowers when she is unwell or unable to go. The home care visits are essential to my mother's well being and worth every penny. I have no hesitation in recommending them very strongly.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for your view and we are happy to be able to support your mother in this way. From the Home Instead Team.


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Review from Sarah A (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is in her 90s was a client of Home Instead for approximately 2 years. Living at home alone with Alzheimer's, the team provided the much-needed support that she needed. They prompted her with medication, assisted her with meal preparation and provided her with coffee and company! Visits
were an hour long and the carers went above and beyond for mum.
Wherever possible there was continuity of care so that Mum got to know one or two key workers, so important for someone living with dementia.
I thought that the service provided was professional and caring and I would have no hesitation in recommending Home Instead to anyone looking for reliable, first-class care in their own home.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Hello and thank you for leaving us such a positive review. With very best wishes from The Home Instead Team.


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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Home Instead (Bexhill & Hastings) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Home Instead (Bexhill & Hastings) is calculated as follows: ( (72 Excellents x 5) + (6 Goods x 4) ) ÷ 78 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bexhill & Hastings) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (1)

Caroline

Caroline Aherne

Job Title: Owner

Hello, I am Caroline and the owner of Home Instead Senior Care in Bexhill, Battle, St Leonards and Hastings and I am proud to have opened this office and to be able bring to the local community the unique experience of Home Instead Senior Care. I have personal experience of caring for a loved one and I know that we get one opportunity to deliver the right type of care to our clients and we strive to do this every time.


We are a local family run office, providing non-medical services to help older people in our local community so they can remain in their own homes where they are most comfortable and happiest.


Many families these days have huge pressures on their time and often don’t live locally to their loved ones. This is why we want to be able to give people peace of mind knowing that when they can’t be there, we will be providing companionship and care services just as they would want.


Frequently Asked Questions about Home Instead (Bexhill & Hastings)

What Type of Services does Home Instead (Bexhill & Hastings) offer?

Home Instead (Bexhill & Hastings) offers Home Care.

How many Carers does Home Instead (Bexhill & Hastings) employ?

Home Instead (Bexhill & Hastings) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bexhill & Hastings) to verify any information. View our terms and conditions. Home Instead (Bexhill & Hastings) has a Platinum Service – more info.