Home Instead (Bexhill & Hastings)

Charter House, 43 St Leonards Road, Bexhill-on-Sea TN40 1JA
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9.9 44 Reviews
  • Home Instead (Bexhill & Hastings), Bexhill-on-Sea
Home Instead Bexhill & Hastings is a local, quality home care provider and part of the national, award-winning Home Instead family. They provide support and assistance enabling people to remain at home where they are most happy, safe and comfortable. The care is highly personalised and built around the needs of each individual and always in accordance with the client’s wishes and needs.

Home Instead CAREGivers have a heart of gold and are fully trained, referenced and DBS checked. They will visit when you want them to, at a time that is convenient to you and you will always see the same CAREGivers, giving that continuity of care that is so important.

CAREGivers are always introduced to their clients. It is Home Instead's aim is to find a great match in personality and interests so that there is common ground for companionship, conversation and care. All their visits are for a minimum of one hour.

Families can know that their loved ones are in excellent hands, being cared for with respect, dignity and compassion. Home Instead will give you peace of mind when you cannot be there, its CAREGivers will be providing companionship and care as they would to their own loved ones.

At Home Instead, they understand that inviting someone into your home to provide personal care service can be daunting and that is why they only select CAREGivers who have a real caring nature, with empathy and a devotion to providing the highest quality care experience. All CAREGivers have the professional knowledge to take care of people with an understanding of the associated conditions of ageing which can affect activities of daily living.

Whether you want simply a friendly face to have a cup of tea with, or some more in-depth support, please contact the office.

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Care Provided by Home Instead (Bexhill & Hastings)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Caroline Aherne (Owner/Director)

Funding & Fees Guide for Home Instead (Bexhill & Hastings)

  • Prices

  • Available on request

Home Instead (Bexhill & Hastings) Reviews (44)

Total of 44, showing 21-40
9.9

Home Instead (Bexhill & Hastings) has a Review Score of 9.9 (9.923) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Bexhill & Hastings) has 44 reviews.

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Review from J D (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are incredibly caring and flexible and really keep an eye on the needs of my father and let me know promptly about any concerns especially as we don’t live nearby. The individual carers have been as consistent as possible and have been a great help.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Hello and thank you for leaving us such a positive review. With very best wishes from The Home Instead Team.


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Review from P J (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very independently minded mother loves her visits from her friends at Home Instead. I was fortunate to be able to reinstate the service at extremely short notice when another avenue closed after my mother returned from a long stay with my brother abroad.
I live too far away to cope with emergencies
quickly and the team in Bexhill have always managed to get there and take control.
I would strongly recommend their services, friendly, personable carers with a great backup team in the office.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for the lovely review - we were happy to be have provided the support that your mum needed.


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Review from M R (Son of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely priceless care and guidance for one of the most challenging tasks of my life; navigating my father's decline from fierce and total independence to accepting care at home. The director and her team were as much support for me as they were for my father as they patiently found the right team
and support package. A solution that gave him another 4 years of proudly living independently. His situation has now moved on, but he still asks with great affection after the team that gave him so much dignity and freedom.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave your lovely review.


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Review from Caroline J (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to Home Instead (Bexhill and Hastings) for the kindness and encouragement you have shown my Mum. You support her to be as independent as she can and she knows she can rely on her ‘ladies'. She likes and has confidence in them all, and new staff are always introduced to her, so she doesn’t
have any unexpected visitors! She enjoys her walks and her chats with the carers and she appreciates the help for things she struggles with. I would recommend Home Instead to anyone with a loved one who is feeling lonely or in need of support and company. Thank you!

Reply from caroline aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Hello Caroline and thank you for taking the time to leave your lovely review.


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Review from Paul C (Son-in-law of Client) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The CareGivers were very reliable, helpful and friendly both towards our elderly parents who they cared for and to us when we visited. They were always keen to add benefit to the care they gave, such as bathing our Mum and helping Dad with his socks.

Reply from caroline aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Hello Paul, thank you for leaving us such a positive review and for your kind words which I will pass on to our careivers. With very best wishes from The Home Instead Team


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Review from Kath B (Daughter of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged the services of “Home instead” when our mum had been diagnosed with a terminal illness, and I have no hesitation in recommending this company. Following a visit by the manager, we were introduced to the staff who would assist with my mum's care, and we found them to be professional, very
helpful, caring and compassionate right to the end.

Reply from caroline aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you, Kath, for your review. It was our pleasure to be able to support your Mum and the family.


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Review from J H (Daughter-in-law of Client) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care support that call to my mother-in-law are very caring, friendly, helpful, hygienic and always on time.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you so much for taking the time to leave us a review, we really appreciate it. Our team at Home Instead are always looking to improve services and would love to hear any suggestions or feedback you may have on how we could do so. Wishing you all the best, Caroline.


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Review from Philip B (Son of Client) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have employed Home Instead to help my father who lives independently in warden assisted accommodation. As his needs have increased during lockdown etc, Home Instead have been able to increase their care, while retaining the same core team of carers. We, and he, could not have managed without them.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Hello, and thank you for leaving us such a positive review and for your kind words which I will pass on to our CAREGivers. With very best wishes from The Home Instead Team


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Review from Susan P (Daughter of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, the team at Home Instead (Bexhill and Hastings) has provided us with complete kindness and understanding in helping Mum to be able to return to her own home. All the caregivers have encouraged and cajoled Mum, in the nicest possible way, into eating more, drinking more and in
building up her strength. They always seem to do way beyond what is expected and I know that Mum looks forward to their company. She enjoys chatting with them and loves showing them photos of her great-grandchildren. It is the little extras that mean such a lot to us; collecting prescriptions, regular messages if there is a problem and always being there to listen and give advice.
Knowing that Mum is being looked after so well and that she is safe in her home has been invaluable and I cannot recommend Home Instead highly enough.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Hello, thank you for leaving us such a lovely review and for your kind words which I will pass on to our CAREGivers. With very best wishes from The Home Instead Team.


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Review from Claire M (Daughter of Client) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff of Home Instead Bexhill enough.
My parents have 9 carers and I like them all. My dad calls them angels and acknowledges that he could not cope without them.
I feel that they are part of the family - part of our team.
I can say with absolute certainty that I could not
cope without the care and support and each one goes the 'extra mile'. Nothing is too much trouble.
I have recommended Home Instead to my friend with elderly parents and will continue to do so.
Thank you all.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Hello Claire, thank you for leaving us such a positive review and for your kind words which I will pass on to our CAREGivers. With very best wishes from The Home Instead Team.


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Review from Tony S (Son of Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live six hours drive away from my 96-year-old mother. Visiting and sorting problems was difficult even before the pandemic but now almost impossible. Home Instead Senior Care have been exceptional over the years they have been helping my mother to live independently. The care ranged from washing and
cooking when she came out of hospital to a weekly shop and companionship. This was all done with real compassion and understanding for the woman who still sees herself as 25. Many thanks.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Dear Tony, thank you for leaving us such a positive review. We are so pleased to be helping your mother during these difficult times and we wish you all the very best. The Home Instead Team.


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Review from Sue M (Daughter of Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know how my brother and I would cope without the knowledge that Dad is being so well cared for by Home Instead. Throughout lockdowns and other Covid restrictions Dad has had carers twice a day, shopping done, trips out in the car when allowed, washing and cleaning of the flat. Whenever there
is a concern, we are notified at once. Even if it's just a worry that Dad is a bit low in spirits. The best decision we have made in a long time was contacting Home Instead and that was by recommendation from another client.

Reply from caroline aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Dear Sue, thank you for taking the time to leave us such a positive review. We are so pleased to be helping your father during this difficult time and wish you all the very best. The Home Instead team.


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Review from Barbara G (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency provided an excellent service to my Mum. Very reliable and understanding of her needs. I have recommended them to a number of friends.

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Review from Lorraine P (Daughter of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent service from the very beginning of contacting Home Instead. The manager was very keen to find out about my mum as a person and what activities she enjoys. All the caregivers have been lovely and the communication between myself and the manager is excellent nothing is too much trouble
and I know Mum is in safe hands when I can't be there. Thank you so much.

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Review from J S (Son of Client) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning I have been impressed how caring and diligent the whole team are, brilliantly organised and flexible, a great weight off my mind.

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Review from E B (Granddaughter of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother (the service user) is very happy with the care she receives from the team at Home Instead. The whole team is caring, friendly and helpful and the management team is caring and efficient. My Aunt and I have total faith in Home Instead which gives us a lot of peace of mind. Home Instead
caregivers accompany her to doctor's appointments, help her with getting dressed, food preparation, shopping etc. I couldn't recommend them more highly and they feel like friends.

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Review from L B (Daughter of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the caregivers are lovely and treat my Mum like a friend, as well as looking out for her emotional needs. My Mum really likes all the carers and seems happy and healthy since we started using Home Instead. I am kept in constant contact and very happy with the level of care she receives.

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Review from Chris S (Son of Client) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Home Instead Senior Care (Bexhill & Hastings) and their staff highly enough. Not only did they provide outstanding care for my 96-year mother but they bonded with her to the extent it becoming part of our family. Also, as I came from overseas to care for mum, their knowledge and guidance
of the labyrinth of aged care regulations and services was invaluable for me in meeting mum's needs for equipment etc. Mum has moved to Australia and my only regret is that I couldn't move Home Instead Senior Care (Bexhill & Hastings) there as well.

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Review from Annette P (Daughter of Client) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were excellent. My dad particularly enjoyed the carer's banter and care.

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Review from L F (Daughter of Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is fantastic and reliable. The carers are friendly and genuinely really care about their clients. They feel like family now.
The office staff are also extremely knowledgeable and friendly at all times and know me by names. It's a lovely, personable service.
My father is very well looked after
and trusts his carers as well as considered them his friends.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Home Instead (Bexhill & Hastings) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Home Instead (Bexhill & Hastings) is calculated as follows: ( (72 Excellents x 5) + (6 Goods x 4) ) ÷ 78 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bexhill & Hastings) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (1)

Caroline

Caroline Aherne

Job Title: Owner

Hello, I am Caroline and the owner of Home Instead Senior Care in Bexhill, Battle, St Leonards and Hastings and I am proud to have opened this office and to be able bring to the local community the unique experience of Home Instead Senior Care. I have personal experience of caring for a loved one and I know that we get one opportunity to deliver the right type of care to our clients and we strive to do this every time.


We are a local family run office, providing non-medical services to help older people in our local community so they can remain in their own homes where they are most comfortable and happiest.


Many families these days have huge pressures on their time and often don’t live locally to their loved ones. This is why we want to be able to give people peace of mind knowing that when they can’t be there, we will be providing companionship and care services just as they would want.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bexhill & Hastings) to verify any information. View our terms and conditions. Home Instead (Bexhill & Hastings) has a Platinum Service – more info.