Right at Home (Bromley)

Bromley Business Centre, 27 Hastings Road, Bromley Common, Bromley BR2 8NA
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Top 20 award
10 84 Reviews
  • Right at Home (Bromley), Bromley
Right at Home Bromley takes great interest in each clients' well-being, striving to better their lifestyle and understand their needs. The focus is to improve the quality of life for clients and feel less isolated and lonely.

Right at Home provides professional, highly-personalised care designed to meet client's needs and preferences.

Its thoroughly trained and friendly staff offer a wide range of help from housework, companionship, shopping, errands, washing, dressing, cooking meals and assistance with medication.

Care is delivered in a way that respects both people's dignity and independence, as well as providing emotional support. Only staff who show genuine empathy and compassion are recruited.

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Care Provided by Right at Home (Bromley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Raja Lohia (Manager)

Right at Home (Bromley) Reviews (84)

Total of 84, showing 1-20
10

Right at Home (Bromley) has a Review Score of 10 (9.968) out of 10, based on 21 reviews in the last 2 years. Over all time Right at Home (Bromley) has 84 reviews.

Overall Experience

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Date Published

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Review from David B (Client) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member in particular is a very nice lady. Another staff member is nice. She takes me places and office team are nice people and welcoming.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

It is wonderful to read your review, and I am very pleased you are happy with the support you receive.


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Review from Helen C (Client) assisted by family/friend published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, helpful carers and reliable.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, it is very much appreciated.


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Review from J S (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As previous comments.
Delightful carer, friendly and helpful.
I feel very comfortable with her in my home.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, it is wonderful to know you are delighted with your caregiver.


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Review from W T (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care I have had from Right at Home. I was particularly impressed that my family was contacted when I was feeling unwell.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, we are happy that you are impressed with the service, our caregiver loves to come and visit and support in any way possible.


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Review from I G (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given. The carers are all always happy to do what needs doing and we always manage to have a laugh. It helps me to stay in my home and I am thankful for that.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are grateful that you trust us with providing your care, many thanks for your lovely review. Our caregivers are happy to support in any way possible.


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Review from R C (Husband of Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a couple are so pleased with this company and the great love they have for my wife.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

It is wonderful supporting your wife, the caregivers love supporting her very much! We are grateful for your review.


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Review from C M (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The regularity of a carer's visits is reassuring. To know I can ask for their help when they are here is comforting.
They do all tasks at each visit.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Providing continuity of care is very important to us, I am glad that you feel comfortable with our caregiver, we make a lot of effort to try and introduce the right kind of caregiver to our clients. Thank you once again.


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Review from Anne C (Wife of Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are well trained, flexible, and very relaxed about dealing with 91-year-old moderately demented husband, with 24-hour care. This enabled him to stay at home- his dearest wish, and gave his wife much-needed help in caring for him. Became really good friends, and learned a lot from each carer
about handling my husband's demands. Good company for both patient and wife. Highly recommended.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

It was wonderful supporting your husband and enabling him to stay as long as possible at home, we are grateful for your review.


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Review from V B (Niece of Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle has been receiving care from Right At Home for a while now. Since he was diagnosed with dementia he has had a carer assist him with taking him shopping, cleaning tasks, and companionship. We live over 200 miles away but know that he can continue to live safely and independently in his home
due to the excellent service Right At Home provides us with. I can highly recommend the service to others.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your valued feedback, it is very much appreciated. We aim to find the best caregivers for our clients to ensure they receive the best service possible.


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Review from Lee K (Daughter of Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very happy with the service. My mum had the best possible care for the last month of her life. The girl looked after Mum in the most caring way possible, like their own family. The dignity they treated her with was second to none and I'd wished I'd use them before rather than struggle alone. They
were so kind to me too, never making me feel I should be doing more and very loving and gentle to Mum. Highly recommend. Best possible care, also the same 2 girls which was a comfort to Mum.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, we are glad to have made a difference. Our caregivers go the extra mile to give the best possible service, we are glad to have supported your mum and also yourself in any way we could.


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Review from G C (Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to the visit of my carer who comes three times a week. She is here while I shower (to give me confidence) sees me do my balance exercises and provides friendship for an hour.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your review, our team greatly enjoy coming to see you and supporting you in any way we can.


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Review from J N (Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good early experiences.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your kind words and review, it is a pleasure to support you.


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Review from A O (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service I have received from the carers provided. they were helpful and considerate to my needs at all times and they have helped me recover well. I would not hesitate to recommend your services.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you so much for your kind words, it's been a pleasure supporting you.


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Review from M S (Client) assisted by family/friend published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The systems that Right at Home have in place are enabling smooth running care and communication. All of the people who answer the phone are polite and listen to what I ask for and make adjustments and listen to what I ask for and make adjustments to work time and content as requested. The carers are
pleasant and I am grateful for their help and support. Right at Home makes a difference to my life and I wouldn't do without them.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Your review and kind words mean a lot to us, the caregivers love seeing you and supporting you.


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Review from A E (Son of Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for by Right at Home for nearly seven years, from a once-a-day visit through to visiting five times a day before Mum went into residential care. We have had excellent care throughout, the carers and staff have always been so supportive and helpful, both looking after Mum and supporting
us, her family, especially as Mum's care became more full on. Thank you all for all your care from us all.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, it was a pleasure to support your mother for nearly 7 years. We have become very fond of her and we will miss her greatly. We wish your mother and the family well.


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Review from J A (Client) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer excellent. Knows what to do after being told. Very thorough and finding extra jobs.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, it is lovely supporting you.


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Review from Kate G (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home arranged exceptional care and support, providing genuine companionship that made my mother feel cared for and always delivered with compassion and professionalism. Staff and carers went above and beyond, delivering the highest standard of care that allowed Mum to maintain some independence
and remain in her home surrounded by a lifetime of belongings and memories. I was kept informed about any change in her condition, and knowing that she was in safe hands and always treated with the utmost respect gave our family much-needed peace of mind.
I will be eternally grateful to everyone at Right at Home for their outstanding service and love shown to Mum (and me). They offer more than just routine check-ups; it is a haven of compassion, understanding, and support. I will forever hold the staff and company in the highest regard and have no hesitation in recommending their services to anyone in need of exceptional care for their more vulnerable loved ones.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review; it means a lot to our team, and we are glad to have supported your mother at home.


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Review from P N (Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is excellent. Very willing and capable. She seems to know what I need before I tell her.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, your feedback is very much appreciated!


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Review from J K (Client) assisted by family/friend published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly, professional, and very capable. They are my friends and I value them highly.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your comments, they are very much appreciated and it is a pleasure to support you.


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Review from C R (Client) assisted by family/friend published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sad to leave you all. They are all like friends. I have had some lovely carers who I will miss. They have been very respectful.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, it was an absolute pleasure supporting you.


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Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Right at Home (Bromley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Right at Home (Bromley) is calculated as follows: ( (122 Excellents x 5) + (4 Goods x 4) ) ÷ 126 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bromley) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (4)

Raja

Raja

Job Title: Director

Joined: 2017

I have supported a close loved one with an illness over the past 15 years and have seen first hand how it can affect their life.


My background in human resources has given me the vision to build a team of people that looks to make a difference to people’s lives.


Providing our CareGivers with thorough ongoing training, guidance and support within an enjoyable working environment means our clients will receive the highest standards of care.


I am determined to genuinely improve people’s lives with our services.


I am always happy to talk, if you are looking to enquire or need immediate assistance, we are here to give as much support and help as possible.


Kayla

Kayla

Job Title: CareGiver

Joined: 2017

Kayla has supported a close loved since a very young age.
She has a level 2 in health and social and has a real passion and desire to develop her career in care. Kayla has a great sense of humour and is always up for a good laugh.


Denise

Denise

Job Title: CareGiver

Joined: 2017

Denise is a hardworking, friendly, sweet and reliable person. She has a passion to help others.
As well as being kind and considerate, Denise makes great effort to understand people, their likes and interests.


Shirley

Shirley

Job Title: CareGiver

Joined: 2017

Shirley has many years experience in care and has developed a lot of knowledge in the area. Shirley is passionate about the people she supports and regularly goes out of her way to ensure people are happy.
Shirley is patient, kind and very caring.


Frequently Asked Questions about Right at Home (Bromley)

What Type of Services does Right at Home (Bromley) offer?

Right at Home (Bromley) offers Home Care.

How many Carers does Right at Home (Bromley) employ?

Right at Home (Bromley) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Bromley) to verify any information. View our terms and conditions. Right at Home (Bromley) has a Platinum Service – more info.