Right at Home (Bromley)

Bromley Business Centre, 27 Hastings Road, Bromley Common, Bromley BR2 8NA
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Top 20 award
10 85 Reviews
  • Right at Home (Bromley), Bromley
Right at Home Bromley takes great interest in each clients' well-being, striving to better their lifestyle and understand their needs. The focus is to improve the quality of life for clients and feel less isolated and lonely.

Right at Home provides professional, highly-personalised care designed to meet client's needs and preferences.

Its thoroughly trained and friendly staff offer a wide range of help from housework, companionship, shopping, errands, washing, dressing, cooking meals and assistance with medication.

Care is delivered in a way that respects both people's dignity and independence, as well as providing emotional support. Only staff who show genuine empathy and compassion are recruited.

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Care Provided by Right at Home (Bromley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Raja Lohia (Manager)

Right at Home (Bromley) Reviews (85)

Total of 85, showing 21-40
10

Right at Home (Bromley) has a Review Score of 10 (9.970) out of 10, based on 22 reviews in the last 2 years. Over all time Right at Home (Bromley) has 85 reviews.

Overall Experience

  • 83
  • 2
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Date Published

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Review from C R (Client) assisted by family/friend published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sad to leave you all. They are all like friends. I have had some lovely carers who I will miss. They have been very respectful.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, it was an absolute pleasure supporting you.


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Review from L D (Niece of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care company. Always willing to help and very much appreciated by my elderly aunt's family as well as my aunt. The carers are friendly, supportive and encourage my aunt to be as independent as possible. Without Right at Home, my aunt would not be very independent after undergoing chemotherapy
at 90 years old. Would not hesitate to recommend.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, it is a pleasure to care for your aunt and still promote her independence. Your feedback is very much appreciated.


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Review from C A (Private Carer of Client) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who works for Right at Home is very kind, patient and committed with my friend who has dementia and is very challenging. The office team is very polite and happy to help.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for taking the time to review our services. It is a pleasure to support your friend and we are glad that you think so highly of the team.


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Review from David C (Husband of Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife (who is the Right at Home client) and I are well satisfied with all that the carers do. They are skilled, conscientious and pleasant. The office staff are efficient in all they do too. We are lucky to have Right at Home providing care for us.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your kind review, it is a pleasure to support your wife.


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Review from L K (Daughter of Client) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 year old father was somewhat reticent about accepting additional help at home. However, from day 1 he has really got on well with his friendly carers who provide cheery, flexible and practical assistance and companionship. He looks forward to visits and as I live some distance away, I feel confident
about his living on his own. I'm particularly impressed how his main carer has gently suggested ways in which she can help to enable him to be more independent, we are so grateful that he is less overwhelmed by day to day tasks and now keen to host friends visits with his trusted Carer in the house. I'm also delighted that Right at Home keep in close contact, carefully listening and acting upon any issues, showing that they care. Keep up the great work!

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Review from Annette L (Friend of Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once our friend returned from the hospital, it didn't take long for us to have total confidence in the team at Right at Home. Special thanks to one lady for all her help.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review. It is lovely supporting your friend. We always try our best to match our clients with the right caregiver - I will be sure to pass on your very kind words to our caregiver.


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Review from R S (Wife of Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who attended my husband 3 mornings each week is just excellent. She is very kind and efficient and does a very good job getting my husband out of bed in the mornings, showered and dressed. We can highly recommend her to anybody.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your kind review, we enjoy caring for your husband. And I will pass on your lovely feedback to our caregiver!


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Review from D F (Son of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, an excellent well-run care service. The majority of the carers were compassionate and helpful. Very well managed.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thanks so much for your lovely feedback. It was an absolute pleasure to support your mother.


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Review from Andrew B (Son of Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister have been very pleased with everything and the communication we were able to have with you.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We have really enjoyed visiting your mother. Thank you for taking the time to provide us with your feedback.


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Review from D W (Husband of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful to both my wife and myself.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are grateful for your feedback, it is important to us that we provide an excellent service to yourself and your wife and caregivers love coming to see you both!


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Review from S H (Daughter of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are an exceptional company. The cares and the manager are brilliant. They really care. Both my mother and I are very happy with Mum's care.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, we really appreciate your kind words.


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Review from A M (Client) assisted by family/friend published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have operated in a splendid manner. I could not ask for any more or alternative.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review. We really appreciate your kind words; it means a lot to us and the caregivers.


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Review from M C (Wife of Client) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful, kind, well behaved, punctual and communicative. They know how to work with other carers as a team. I and my husband are both happy with the carers. Thanks.

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Review from Rosemary S (Daughter of Client) published on 30 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mother was suffering from a healthcare crisis and needed carers at home urgently. Right at Home responded efficiently and sympathetically. Carers were always matched carefully with my mother and treated her with dignity and compassion. The agency displayed flexibility in dealing with
requests to increase care provision. I would recommend Right at Home unreservedly.

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Review from R M (Client) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all my carers, very well looked after every day.

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Review from George H (Client) assisted by family/friend published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the carers who look after me, they make me laugh, keep me clean and look after all my needs.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review, we really appreciate your kind feedback and I know our caregivers love coming to support you. We try our very best to provide high-quality care and continuity of care.


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Review from Beverley T (Daughter of Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we realised that our mum was going to need a carer, she was very reluctant and made it quite a difficult journey for us.
Having researched different care options, a variety of care providers and experienced a number of home visits, we felt so comfortable with Right at Home that we decided to give
them a two-week trial to see how Mum would adjust. They made the whole process so easy, with no pressure to accept any of the options.
Right at Home were faultless in their dedication to us all, not just Mum. Once Mum's carer arrived, we had regular and caring phone calls to ensure that everything was going well.
Mum got on so well with the carer, who was an absolute delight to have around, that within the two weeks, Mum was adamant that she wanted the carer to stay!
All I can say is, the staff are friendly and caring and their hearts are definitely in the right place.
We were very happy with the care Mum received and their support of us all.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your lovely words, we really appreciate the time you have taken to write a review. It's an absolute pleasure to be able to support your Mum.


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Review from Ruth J (Relative of Client) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company provided daily home care to my very elderly, frail but very astute relative for over two and half years. I cannot praise the care and attention to detail enough. The carers are so well trained and if there was to be any change of carer, even if only temporarily such as for cover for annual
leave or weekend leave, the replacement carer was always introduced to our relative and her care explained some time ahead of the change. This always meant that there was perfect continuity of care, with my relative's needs and preferences always being carried out exactly as she wished them to be. It also meant that she knew the carer that arrived each time. The respect and diligence shown to our relative were outstanding. It was perfect! All of the carers seem to have been perfectly matched to our relative which meant that we never once had to complain or ask for a change. There were regular phone calls asking if we were happy with the service and for updated information.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks. We really appreciate the time you have taken to complete a review. We are also grateful to have provided care to your relative.


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Review from Sally D (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to the carers from Right At Home who have provided companionship and care to our mum with kindness and consideration, even when her behaviour became challenging. We would like to say thank you to the manager and the staff who managed the increasing care needed so efficiently and at
short notice too! We are very impressed with the high standards of care put in place because of the pandemic; Mum and the carers have remained well throughout.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are very grateful to support your mother these past 2 years, she is such a lovely lady and our caregivers love supporting her. Thank you for your wonderful comments, its so nice to hear that you are impressed with the high standards of care especially through the pandemic.


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Review from Carolyn T (Client) assisted by family/friend published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm always well looked after. Staff always looked after me well! Always courteous and pleasant.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

It is wonderful to receive your valued feedback and we are very grateful to be supporting you. Our caregiver enjoys their visit to you and I will pass your kind comments on!


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Current Review Score: 10.0 (9.970)

Overview of Review Score

The Review Score of 10 (9.970) out of 10 for Right at Home (Bromley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.970 for Right at Home (Bromley) is calculated as follows: ( (128 Excellents x 5) + (4 Goods x 4) ) ÷ 132 Ratings = 4.97

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bromley) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (4)

Raja

Raja

Job Title: Director

Joined: 2017

I have supported a close loved one with an illness over the past 15 years and have seen first hand how it can affect their life.


My background in human resources has given me the vision to build a team of people that looks to make a difference to people’s lives.


Providing our CareGivers with thorough ongoing training, guidance and support within an enjoyable working environment means our clients will receive the highest standards of care.


I am determined to genuinely improve people’s lives with our services.


I am always happy to talk, if you are looking to enquire or need immediate assistance, we are here to give as much support and help as possible.


Kayla

Kayla

Job Title: CareGiver

Joined: 2017

Kayla has supported a close loved since a very young age.
She has a level 2 in health and social and has a real passion and desire to develop her career in care. Kayla has a great sense of humour and is always up for a good laugh.


Denise

Denise

Job Title: CareGiver

Joined: 2017

Denise is a hardworking, friendly, sweet and reliable person. She has a passion to help others.
As well as being kind and considerate, Denise makes great effort to understand people, their likes and interests.


Shirley

Shirley

Job Title: CareGiver

Joined: 2017

Shirley has many years experience in care and has developed a lot of knowledge in the area. Shirley is passionate about the people she supports and regularly goes out of her way to ensure people are happy.
Shirley is patient, kind and very caring.


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