Review from Natalie B (Daughter of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience

I have found Right at Home very responsive and kind in their responses to our needs. They are timely and caring. I like the hour-long visits, which feel unrushed. I would recommend them to others for quality care.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are very grateful for your kind comments. It is such a pleasure to support your mother, she is a wonderful woman.

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Review from Sheila C (Client) assisted by family/friend published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy with the service provided by Right at Home. I get on well with all the carers and it is a comfort to know that they can help me when I need assistance. I know that I am likely to need more help as time goes by. At present, Right at Home carers deal with my needs well and I would recommend

them to any friends if appropriate.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

We are delighted to support you and to help you remain living at home. I know our caregivers adore you, you are a beautiful lady and it is a privilege to support you!

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Review from D T (Daughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience

The carers were above excellent, kind, cheerful and extremely helpful. They always cheered my dad up and were prepared to go the extra mile. They were very understanding, offered support and company for my mum.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your fab review, we really do appreciate your kind words and it means a lot to us caregivers. We are so happy that caregivers cheered your dad and were extremely helpful.

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Review from John C (Husband of Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience

I have found that the service works very well. All the helpers arrive as planned and reasonably on time, and if they are delayed for any reason by an earlier client's request, the office normally let us know by telephone. All the carers were pleasant and easy to work with, although their styles are

not all the same with their ages vary. All in all, I have no complaints and adverse comments to make and from my point of view, the service works well. I would certainly be prepared to recommend Right at Home to any of my friends who might need care services.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

John, thank you for your kind comments. It has been a pleasure supporting your wife and we very much enjoy laughing and joking with her. Many thanks for recommending us to your friends, it is very much appreciated.

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Review from Pauline P (Wife of Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience

We found the carers very kind, caring and thoughtful. They were gentle with my husband as he was very frail. The carers and my husband enjoyed chats and they loved learning many interesting topics with him. It gave my husband some stimulation and he looked forward to seeing both of his carers. One of

the carers was very kind to me when I had one of my meltdown days and on happier days both carers and I shared some jokes. The manager was also very kind and helpful.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your review Pauline, we really appreciate your kind words. We feel very grateful to have supported your husband and also supported you too, and I am glad that our service made a difference to your husband's life. I will be sure to pass on your very kind comments to our caregivers.

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Review from F R (Husband of Client) published on 11 April 2021
Submitted via Postal Card • Report

Overall Experience

I have good experience with all the carers, they were very professional, courteous, friendly and helpful. I appreciate the way they talk to my wife. They will make her laugh which is something she does not do often. I shall miss their visits.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your lovely review, we really appreciate the time taken to complete this review. I will be sure to let our caregivers know about your kinds words. We very much enjoyed our visits to your wife and making her laugh. We do our very best to go above and beyond for our clients.

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Review from B T (Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

I am happy with the service. I am happy with my carer and I feel safe going out with my carer.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you for your lovely review, we are very pleased to support you and take you out shopping and do other activities. It's been a pleasure supporting you.

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Review from G S (Daughter of Client) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience

After contacting Right at Home to discuss care for Mum, I immediately felt a weight off my shoulders. I have felt supported and confident that she is receiving a high standard of care. Mum really likes all of her carers. She has live-in care for a week and was happy when I phoned, this was unexpected,

as she has been dependant on me. She liked and enjoyed the carer's company.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind words, it is very much appreciated by our caregivers. We try to do our best to ensure clients receive a great service.

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Review from Richard S (Son of Client) published on 19 January 2021
Submitted via Website • Report

Overall Experience

When Mum became ill and required assistance, I contacted this local agency. I would unequivocally recommend them. Everybody from the agency we dealt with was extremely helpful, and the daily carers added a great deal of compassion and dignity to her life.
When her illness became more pronounced, the

carers were supreme.
When she passed, the agency has maintained contact, which I am grateful for.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind feedback, we are proud to have supported your mother. She was a lovely person and the caregivers will find your comments very touching and motivating.

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Review from A L (Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience

We found the company very supportive at all times. The carers are very kind and considerate, as well as efficient.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your lovely review, we really appreciate it and I will pass on your comments to our caregivers.

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Review from M C (Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience

Having no comparison - I found the carers helpful and did the tasks I asked them to do. Two different personalities, both very good.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, we do our best to provide an excellent service and am glad you are happy with the caregivers that come to you.

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Review from Ray T (Son of Client) published on 14 December 2020
Submitted via Website • Report

Overall Experience

I’d like to say that the proprietor and his staff have been caring for my mother for the last 2 years and having tried a number of other agencies. They have proved to be the best. Nothing was too much trouble and if a regular carer was unable to attend the proprietor was always able to call, which always

brought a smile to my mum's face.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind words, your review is much appreciated. It is wonderful supporting your mother over the last 2 years. We pride ourselves to providing a regular caregiver so that we can build a great friendship with your mother. It is great fun listening to her very interesting stories and taking her out to places she would like to visit.

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Review from Lesley J (Daughter of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience

We have been really pleased with the service from Right at Home (Bromley). My mum and I interviewed a couple of agencies and found Right at Home Bromley thoughtful and caring. They took a detailed brief from us and carefully matched my mum with the type of carers she specified (warm and chatty). When

we needed to make changes to the care as my mum's condition changed, that was easy to do, even out of hours.
The carers have all been attentive, helpful and prompt, supporting Mum with home help and personal care as well as companionship when she felt like a chat.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you so much for taking the time to do a review. It is much appreciated.

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Review from Deborah L (Granddaughter of Client) published on 23 September 2020
Submitted via Website • Report

Overall Experience

I can not recommend the services of Right at Home highly enough, the carers who assist my nan are always on time, professional and consistent. We had issues with previous companies but since we transferred to Right at Home she has been settled, assured and looks forward to seeing her carers. The carers

are always on hand to help and any issues are resolved in a quick and efficient manner.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review and generous comments, we love supporting your nan. I am pleased that you are happy with our service, thank you for your feedback!

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Review from E P (Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy living at this place. Staf are very kind and helpful. My carer is very helpful. Office staff likewise.

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Review from Virginia (Next of Kin) published on 29 May 2020
Submitted via Website • Report

Overall Experience

Our carer was warm, caring and understanding. She was able to work rapidly to help us get a loved one out of a hospital in lockdown so that he could be at home amongst his loved ones before he died. Her level of dedication was above and beyond what you might expect. She became a key member of our team

to give him the best care possible and fulfil his last wishes. She stayed late, in her personal time, to fill in paperwork with us, she pulled in favours to put a care team together within 24 hours and provided us with much needed emotional support. The two carers who came on the first evening were empathetic, friendly and understanding of the situation. They made all of us feel confident and comfortable. Even the person picking up the out of hours phone was informed and compassionate.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you so much for your brilliant review, your feedback is brilliant to hear. Am so glad we were able to support your love one out of hospital so that he could spend his last moments at home and with family.
I will be sure to let all the staff involved know of your lovely review, and am glad we were able to support your loved one and your family in your moment of need.

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Review from Martin S (Son of Client) published on 27 May 2020
Submitted via Website • Report

Overall Experience

Having had issues with a previous care company who were providing care for my mother, we found Right at Home to be in a different league. The carers we had were punctual and reliable, skilled and compassionate. What developed were genuine friendships with my mother and ourselves. Management was responsive

and keen that we should be happy with the service our family was receiving. Throughout the two years, they combined efficiency with calmness and positivity that was a great help and comfort.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, we really appreciate your feedback, its means so much to team. I know our caregivers loved coming to see your mother. We were very pleased to be there for her and give you and the family the peace of mind. I will be sure to let the team know about your review and thank you again for taking the time.

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Review from D M (Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience

Satisfactory.
Happy with service.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks for your kind review, our caregivers love coming to support you.

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Review from Alison C (Daughter of Client) published on 1 April 2020
Submitted via Website • Report

Overall Experience

Every one of the caregivers has been fantastic with both mum and our family. It’s not easy watching things go downhill but the difference for us has been how the carers have just given their time to make sure we are all ok. They’ve taken the time to contact me if mum has had a bad night etc, just to

reassure me, they’ve contacted the appropriate person and taken the time to ask how we are doing as a family, which has been invaluable. I trust their judgement. In this awful situation with cv19 the team have never stopped giving us their support and I am so grateful for their dedication.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Many thanks, Alison, I am really grateful for the time you have taken to complete this review. I will be sure to let the caregivers know. Your comments mean a lot to the whole team.

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Review from M F (Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience

Timekeeping was very good. Cooking satisfactory. Kitchen left clean. Carers helpful and friendly.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Our caregivers love coming and seeing you. Many thanks for your kind review.

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Right at Home (Bromley)

Care Provided by Right at Home (Bromley)

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