Review from E C (Client) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience

Excellent company took time to match the client to the carer and met the carer before care commenced so I knew who was coming. Always treated with dignity during personal care i.e showering, hair wash, drying and dressing. Recorded in a logbook that I'd taken medication and wore my alarm pendant. Laid

out breakfast to consume after my shower. Greatest confidence came after handrails were fitted in the hall, upstairs, loo and in the shower, shower seat and handrails out of the shower in the bathroom for when I am ready to try anything myself. The carer would help with shopping, laundry, light housework, microwave meals. My carer was always willing to help and we chatted a lot together, called my carer was my daily tonic. It was hard to say goodbye, but I had to be me again and live by myself. I was assured if I needed help again in the future it was only a phone call away. This care company would be my first port of call.

Reply from Raja Lohia at Right at Home (Bromley)

Thank you so much for your lovely review. I am so glad that we have supported you to become more independent. It is lovely to see our caregivers supporting you in your recovery.
I am so proud of our staff, I will be sure to let them know of your review - it will mean a lot to them.

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Review from J B (Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience

I was very happy with the help I received.

Reply from Raja Lohia, Manager at Right at Home (Bromley)

Many thanks for your kind words. Our staff loved supporting you.

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Review from M S (Daughter of Client) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience

The carers that came to look after my mother were of excellent quality compared to other agencies I had used.
They were conscientious, always on time, professional. All medicines were thoroughly checked, any changes observed and noted, but most of all they cared about my Mum as a whole.
Her well-being,

not just meds and personal care but her quality of life.
They adapted to the moods of her illness and were a great support to me.

Reply from Raja Lohia at Right at Home (Bromley)

Many thanks for your lovely review - our caregivers try really hard to provide high-quality care.

We are so grateful for your kind words and the time you have taken to write this, I will be sure to pass this on to our team.

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Review from R L (Client) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience

The staff and management have been punctual, caring and thoughtful.
Above all, the care is consistent and cheery, while at the same time they have adapted well to changes in my state of health.
When the original staff member was replaced at holiday time, the replacement had been well-briefed and equally

efficient.

Reply from Raja Lohia at Right at Home (Bromley)

Many thanks for your kind words, I will be sure to let your caregiver know of your comments, it will mean a lot to her.

Our team strive to provide a caring and punctual service and will always look to go above and beyond for our valued clients.

Thank you again, its a pleasure supporting you.

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Review from J C (Wife of Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

Seem to take care to get the right carer to suit my husband.
Both carers have been excellent.
The manager is very helpful.

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Review from Anne C (Daughter of Client) published on 19 August 2019
Submitted via Website • Report

Overall Experience

Right at Home in Bromley has helped our family with the full-time, live-in care for our mother for more than two years. We would never have managed to care for our mother without the help of all the team at Right at Home. Everyone has been professional and the care she has had has been over and above

what we ever could have expected. Everyone has genuinely cared for our mother and given so much of their own energy and enthusiasm, her wellbeing was always their first priority. I would recommend anyone to use their care services!

Reply from Raja Lohia at Right at Home (Bromley)

Its been a pleasure supporting your mother, thank you very much for your generous feedback and kind words.

I know the caregivers really enjoyed supporting her and went above and beyond for your mother.
I am very proud of our team and everything they did to make sure your mother was happy and comfortable at home. Its a great feeling when you make a positive difference!

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Review from Tony B (Son of Client) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience

Very good service. Notification of any changes given in advance. New carers introduced and given shadowing guidance. Notes given on card experience enable a good understanding of what has occurred.

Reply from Raja Lohia, Managing Director at Right at Home (Bromley)

Thank you so much for your kind words and your generous feedback, your review means a lot to us and our caregivers.
Our caregivers work hard to provide a fantastic and seamless service.

It is an absolute pleasure supporting your father, he is much loved and I know the caregivers love coming to see him.
The caregivers tell us of the stories he tells and the good times from his past.
We are really pleased that we have helped your family and supported your father in any way we can.

Thanks again for choosing Right at Home!

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Review from V G (Client) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the service I get.

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Review from Angie G (Client) published on 27 May 2019
Submitted via Website • Report

Overall Experience

I received fantastic, individualised care during my recovery post-op. The lady who carried out my assessment was helpful and clear that my carer would be willing to care for me and cover the tasks that I would normally carry out at home. My carer was happy to help me in any way I needed personally and

to support my family. She was very easy going, friendly but professional and she just got on with whatever I asked but was also proactive in checking that I had drinks, food etc. She was happy to carry out any domestic jobs that I would normally do and also cooked my family delicious meals. I felt very relaxed and could concentrate on resting and recovering. I would recommend this agency and particularly my carer without hesitation.

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Review from Lesley H (Daughter of Client) published on 9 May 2019
Submitted via Website • Report

Overall Experience

I have been impressed with the overall standard of care given to my mother since I chose Right At Home to be her provider. She can be tricky to handle, but her lovely carer manages her very well indeed. Kind, solicitous and empathic to my mother's needs, no matter how difficult my mum makes it! I have

also been impressed by the courteous communication from the senior staff - especially one. As we have independent payments, it was my decision to use Right at Home and I have never regretted it. It's been six months now and I'm delighted with them.

Reply from Raja Lohia at Right at Home (Bromley)

Many thanks for your kind words, we love your mother!

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Review from Maureen A (Partner of Client) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience

Very pleased with the service. The carer is very 'hands on' and looks after my partner very well. She checks him for any sores or injuries and keeps him clean and well shaved.
She is also good for me as she helps take the load of caring for my partner.
I find the registered manager easy to talk to

and very professional.
Excellent service and I have already recommended it to my pensioner friends.

Reply from Raja Lohia at Right at Home (Bromley)

Thank you so much for your kind review, our caregiver loves coming to see you and your partner.

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Review from Deborah L (Friend of Client) published on 20 March 2019
Submitted via Website • Report

Overall Experience

Competent, caring and compassionate about their work. Nothing is too much trouble, even happy to cook healthy meals and sit and chat but more importantly always listen. Very approachable and will accommodate all needs wherever possible. A very good company who make you feel you are not just another

client but part of their amazing family network.

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Review from A S (Client) assisted by family/friend published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

Found the service very good, can recommend.

Reply from Raja Lohia at Right at Home (Bromley)

Thank you so much for your lovely review, its been a joy supporting you.

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Review from Simon H (Nephew of Client) published on 14 February 2019
Submitted via Website • Report

Overall Experience

The managing director goes way beyond the call of duty to make sure that those receiving care are properly looked after and are comfortable. He often made personal visits to make sure everything was going well.

Reply from Raja Lohia at Right at Home (Bromley)

Looking after your relative has been a pleasure for us, thank you for your kind words.

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Review from H P (Daughter of Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience

We are so impressed by the innovative, empathetic and practical support provided by our carer.
She has got it right for us from the start.
My parents were very apprehensive about having someone in the home with them but their carer's gentle, calm and respectful style won them over immediately.
Thank

you from the bottom of my heart.

Reply from Raja Lohia at Right at Home (Bromley)

Thank you so much for your kind review and for trusting us to care for your parents.

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Review from A C (Daughter of Client) published on 15 October 2018
Submitted via Website • Report

Overall Experience

We spent quite some time trying to find the right carers for our mum. If only we'd come across "Right at Home" years ago.
They are really a terrific little company with some outstanding carers. The manager has got it right in terms of his recruitment.
All his carers have been sympathetic, dedicated

and caring. I trust them absolutely with my mum and in our family home.

I unreservedly recommend them. If you are searching for good, professional care look no further. Only wish we'd found them years ago.

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Review from Kathleen F (Client) assisted by family/friend published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience

Satisfied, excellent care.

Reply from Raja Lohia at Right at Home (Bromley)

Thank you so much for your kind review.

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Review from Karen H (Daughter of Client) published on 10 April 2018
Submitted via Website • Report

Overall Experience

I have found the carers to be diligent and compassionate in their care of my mother and are attentive to her needs. The managers dealt well with a small difficulty with a particular carer and I was reassured by their response.

Reply from Raja Lohia, Director at Right at Home (Bromley)

Thank you for your review, it's been a pleasure supporting your mother, our team really enjoy their visits.

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Review from Louise L (Client) published on 10 April 2018
Submitted via Website • Report

Overall Experience

Most of the staff I have had, have been extremely helpful, going the extra mile on occasions when needed, doing errands and shopping, willingly. The company are always on hand to offer assistance or deal promptly with any queries.

Reply from Raja Lohia, Director at Right at Home (Bromley)

I am so glad we are making a difference and CareGivers being extremely helpful, it's always a pleasure supporting you.

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Review from Pamela M (Client) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience

I would thoroughly recommend my carers. They are most efficient and friendly.

Reply from Raja Lohia, Director at Right at Home (Bromley)

I am glad we are making a difference, CareGivers always enjoy coming to see you.

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Right at Home (Bromley)

Care Provided by Right at Home (Bromley)

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