Right at Home (Bromley)

Bromley Business Centre, 27 Hastings Road, Bromley Common, Bromley BR2 8NA
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Top 20 award
10 85 Reviews
  • Right at Home (Bromley), Bromley
Right at Home Bromley takes great interest in each clients' well-being, striving to better their lifestyle and understand their needs. The focus is to improve the quality of life for clients and feel less isolated and lonely.

Right at Home provides professional, highly-personalised care designed to meet client's needs and preferences.

Its thoroughly trained and friendly staff offer a wide range of help from housework, companionship, shopping, errands, washing, dressing, cooking meals and assistance with medication.

Care is delivered in a way that respects both people's dignity and independence, as well as providing emotional support. Only staff who show genuine empathy and compassion are recruited.

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Care Provided by Right at Home (Bromley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Raja Lohia (Manager)

Right at Home (Bromley) Reviews (85)

Total of 85, showing 81-85
10

Right at Home (Bromley) has a Review Score of 10 (9.970) out of 10, based on 22 reviews in the last 2 years. Over all time Right at Home (Bromley) has 85 reviews.

Overall Experience

  • 83
  • 2
  • 0
  • 0
  • 0

Date Published

85
10
17
21
64

Review from Judith H (Niece of Client) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home (Bromley) took over my relative's care at a very difficult time and they have been brilliant. They helped me to turn the situation around and things are now completely different. My relative felt comfortable with them from the very beginning. I absolutely trust them to provide the best
possible care. I have made several requests and they have not only provided what was needed but in some instances, come up with suggestions of their own which has made everything smooth and trouble-free. They take my relative out so that she is not isolated and to appointments. I know that they keep me informed of everything necessary and equally, I know I can trust them to ensure that my relative is well taken care of. Quite frankly, I don't know what I would have done without them, they are marvellous.

Reply from Raja Lohia, Director at Right at Home (Bromley)

Thanks Judith, we try our hardest to look after your relative. Your comments are really appreciated and mean so much to us and the CareGivers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary W (Wife of Client) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very impressed with the help we are being given in looking after my husband. They are very caring and he reacts well to them all. They go out of their way to provide the same carers and we appreciate their efforts to supply the same regular carers. Their aim is obviously to put their
clients their number one priority. Their communication between all carers is first class. Appointment times are very good, we recommend them 100%.

Reply from Raja Lohia, Director at Right at Home (Bromley)

Many thanks for your kind review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christina W (Sister-in-law of Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can recommend this care company with company with confidence. There is excellent communication between management, carers and clients. They are very good at matching carers with clients and their particular needs. Confidence for all concerned is their aim. Any problems are quickly dealt with carers
are patient and full of helpful ideas.

Reply from Raja Lohia, Director at Right at Home (Bromley)

Many thanks for your kind review, it's lovely supporting your relative.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sara W (Daughter of Client) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home has been providing home care for my father to a high standard. The carers are kind and understanding of my father's needs and nothing is too much trouble. My Mum feels relaxed in their company and feels able to ask for any help.


When my father was discharged from hospital, the carers

came almost straight away and carried on with his care with additional needs that he had to have. He looks forward to them coming each day and we are very grateful to the company.

Reply from Raja Lohia, Director at Right at Home (Bromley)

Thank you, it's been a pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter C (Son of Client) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had just started talking to companies about the provision of live-in care for our mother when her circumstances suddenly changed and the need became urgent. At this stage, Right at Home (in Bromley) was the only company able to respond to our request for a live-in carer to begin supporting our mother
at only a few hours’ notice. Our mother, who has vascular dementia and is bedridden, has generally got on very well with the carers. They have been keen to find out her personal preferences, e.g. what she likes to eat, what music she likes to listen to, etc. They have also come up with practical ideas about how her quality of life could be improved. Overall, we have been very pleased with the service, which has been both professional and caring.

Reply from Raja Lohia, Director at Right at Home (Bromley)

Thank you very much for your kind words. It gives us great personal satisfaction knowing we have helped your mum as best as possible. We are delighted you are happy with the care we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.970)

Overview of Review Score

The Review Score of 10 (9.970) out of 10 for Right at Home (Bromley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.970 for Right at Home (Bromley) is calculated as follows: ( (128 Excellents x 5) + (4 Goods x 4) ) ÷ 132 Ratings = 4.97

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bromley) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (4)

Raja

Raja

Job Title: Director

Joined: 2017

I have supported a close loved one with an illness over the past 15 years and have seen first hand how it can affect their life.


My background in human resources has given me the vision to build a team of people that looks to make a difference to people’s lives.


Providing our CareGivers with thorough ongoing training, guidance and support within an enjoyable working environment means our clients will receive the highest standards of care.


I am determined to genuinely improve people’s lives with our services.


I am always happy to talk, if you are looking to enquire or need immediate assistance, we are here to give as much support and help as possible.


Kayla

Kayla

Job Title: CareGiver

Joined: 2017

Kayla has supported a close loved since a very young age.
She has a level 2 in health and social and has a real passion and desire to develop her career in care. Kayla has a great sense of humour and is always up for a good laugh.


Denise

Denise

Job Title: CareGiver

Joined: 2017

Denise is a hardworking, friendly, sweet and reliable person. She has a passion to help others.
As well as being kind and considerate, Denise makes great effort to understand people, their likes and interests.


Shirley

Shirley

Job Title: CareGiver

Joined: 2017

Shirley has many years experience in care and has developed a lot of knowledge in the area. Shirley is passionate about the people she supports and regularly goes out of her way to ensure people are happy.
Shirley is patient, kind and very caring.


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