1 Oak Home Care

Unit 1 Woodview, Bull Lane, Acton, Sudbury CO10 0FD
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Top 20 award
10 39 Reviews
  • 1 Oak Home Care, Sudbury
1 Oak Home care is a holistic care company that goes above and beyond the standard personal care services usually provided. They focus of what you need on a day to day basis - and also what you want to achieve!

The branch covers Sudbury and surrounding villages along with a team in Colchester delivering care mainly to the north of the town.

The company provides personal care, respite services and hospital services - it also provides hairdressing services in your home, maintenance services and day trips. 1 Oak offer support for those living with Dementia and anyone over 18 with care requirements.

1 Oak Home care has a big passion for beating isolation problems that can affect older people and those that are physically less able and its goal is to ensure that everyone is working towards getting people out of their homes and socialising.

1 Oak has a daycentre in Sudbury, the Chilton Club is open 5 days a week and offers a magical day out for their members.

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Care Provided by 1 Oak Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • 1 Oak Group Ltd
  • Person in charge
  • Angel Clark (Manager)

Funding & Fees Guide for 1 Oak Home Care

  • Prices

  • £33 - £35 per hour

  • Additional fees apply on Bank Holidays

1 Oak Home Care Reviews (39)

Total of 39, showing 1-20
10

1 Oak Home Care has a Review Score of 10 (9.976) out of 10, based on 15 reviews in the last 2 years. Over all time 1 Oak Home Care has 39 reviews.

Overall Experience

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Date Published

39
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24

Review from Sheila C (Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All 1 Oak Home Care carers are carefully selected as having a caring nature, they look after me as an individual person with kindness and compassion. If I am feeling fatigued, they manage to help me get showered and dried quickly.
Then they encourage me to do my Age UK exercises. They go out to their
way to take me to my physiotherapist every 4-6 weeks. They are all good timekeepers, if there's a delay because of traffic difficulties someone always rings me to explain the situation. My family are extremely happy with the care I receive.
The CEO has recently prepared a Client Handbook which I found interesting giving the background and philosophy of the company, also what your expectations of 1 Oak Home Care, and 1 Oak expectations of you.
When I had an unexpected situation a senior care manager was quickly able to help me.
I tell all people of my generation, how wonderful 1 Oak Company is, and I highly recommend them.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you for the lovely review, I am so glad to hear that you are happy with the carers and the Senior team. We pride ourselves on tailoring care to how you like things done and depending on how you feel each day. Upwards and onwards!


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Review from B P (Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and helpful staff. I am lucky enough to have a regular carer who lives in my village which makes sense, and she is used to my needs. When she is on holiday, I have different carers. The managing staff are helpful in caring for my needs when I have doctor, dentist and optician appointments and
send carers to take me. When I have been ill, they have contacted my GP to get help.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you so much for the review! It is an absolute pleasure to help you as much as possible.The carers love visiting and the management love to hear from you too!


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Review from E B (Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that 1 Oak was recommended to me. You could never meet such a friendly and supportive load of carers anywhere else I am sure.
How they remember so much is a miracle, where things are and my own particular needs.
Only one thing that they seem to lack any knowledge of is how to wash
anyone's hair!!!!! As this must be part of the help and caring they give, I would have thought this was an essential part of caring.
They all give lots of extra tips too, and never seem to rush anything.
I would certainly recommend 1 Oak carers.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you for your lovely review! I'm so happy to see the carers are all so supportive and you don't rush you!About the hair washing - I will see what I can do for offering guidance and training for your particular carers!


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Review from Emma R (Daughter of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1 Oak have been incredibly supportive through a very difficult time with my elderly parents. They always go the extra mile to both provide first-class care and keep me informed of any issues. Highly recommended.

Reply from Angel Clark, Director at 1 Oak Home Care

Thanks for the lovely review! It has been an absolute pleasure to support your parents. It is great to see that we are providing first-class care and the team are going the extra mile.


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Review from Brenda G (Mother of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the assistance and help in the weeks we have been with 1oak Home Care, and for the support from management and carers. The carers are very cheerful and pleasant to us all. We are very pleased with the attention and care they are delivering to our son. Thank you once again for the support.

Reply from Angel Clark, Director at 1 Oak Home Care

Thanks for the lovely review. It is a pleasure to visit your home and care for your son. I'm glad to see the visits are cheerful and helpful.


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Review from Henry H (Son of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the regular care support and the response to emergency additional needs or out-of-hours requests. The care provided has become familiar and additional needs have been managed sensitively.

Reply from Angel Clark, Director at 1 Oak Home Care

Many thanks for the review. I'm glad to see the team have managed any additional needs so well - and the care team love visiting!


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Review from Susan C (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers provided by 1 Oak sympathetic, efficient and friendly. My mum was a bit resistant at first as she still thinks she can do everything but she does need reminding to take her medication which the carers do in a very gentle way. They also make her bed and tidy her room and bathroom
which is a great help to me. At last I feel calm about Mum's care when I need to be away.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you so much for the lovely review of our care team, Susan! It is our absolute pleasure to care for your mum and great to hear you are reassured when you are away.


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Review from Linda R (Wife of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks for the assistance and help you have given to us over the last weeks. We were relieved to have this support from your management and professional carers at a time it was most needed after my husband was discharged from hospital. We welcomed the carers' reliable and timely visits and the
attentive, pleasant and very cheerful manner they all brought to their duty of care. Their help and support meant my husband recovered sufficiently to enable him to undertake his own personal care within a few weeks. Thank you again, we appreciate the constant support you all give to enable clients to live confidently in their own home.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you for your lovely feedback - It was an absolute pleasure to care for your husband and support him as he recovered. All the best going forward to you both.


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Review from Moira S (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a client for about a month now and is so happy with the lady who comes each week, so much so, she has now increased her visit from once weekly to twice a week.
As her daughter, I live away and the peace of mind these visits have given me, by seeing the difference in my mum, is priceless.

Reply from Angel Clark, Director at 1 Oak Home Care

That's lovely to hear! It is an absolute pleasure to care for your mum and we thoroughly enjoy visiting her.


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Review from G S (Daughter of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with 1 Oak Home Care and so impressed with how lovely, kind and interesting all the carers are. My dad has absolutely enjoyed all of the people he has met. We have also managed, at the drop of a hat, to get extra help when we've needed it which is fantastic. I always get straight
through to the office and speak to such helpful and happy staff. Very organised and friendly, it has made this transition to get help such a great experience. Thank you to all the team, we are so happy that we have found you. Highly recommended.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you for the lovely review - it has been great to support your dad and getting to know him. I will pass on your comments to the office team too!


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Review from Ian T (Son of Client) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1 Oak Home Care could not have been better. All their staff have, unfailingly, been kind, considerate, professional and very caring in the care they have given Dad over the past few weeks and the family appreciate it greatly. In addition, and very importantly, 1 Oak has been easy to contact and very
responsive to Dad’s changing needs for which I’m very grateful.
I would not hesitate to recommend 1 Oak to anyone needing in-home care.

Reply from Angel Clark, Director at 1 Oak Home Care

Many thanks for the wonderful review! It’s great to see the team have adapted and supported your father and your family throughout the changes in needs.


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Review from L C (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1 Oak Home Care has been just what my dad and our family needed at a time of deep upset and uncertainty. They came to us with the utmost professionalism and went above and beyond to understand my dad’s needs, wants and wishes. They put us both at ease and made building strong relationships a focus.
They are kind, considerate and thoughtful. They are highly trained compared to other care agencies and do their utmost to meet my dad’s wishes. Dad feels happy and comfortable with the 1 Oak staff. As Dad’s family, I have been informed of everything I need to know along the way and they have been very thorough in managing his medications. We happily recommend 1 Oak to anyone in need of care.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you ever so much for the lovely review. It is an absolute pleasure to care for your dad and it's been fabulous to get to know him.


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Review from Thomas T (Partner of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1 Oak Home Care is simply one of the best care companies that I have ever seen. The constant top-quality that they provide, not only to my partner but to myself as well, is amazing. The compassion that each caregiver shows is incredible and has made having them at our house a genuine pleasure, something
that I thought nigh impossible due to my special needs but they work so well with myself and my partner that it has become a wonderful interaction that we look forward to each day. I can say with all certainty that our lives have been so very much improved since the day that they began coming to help care for my partner and we don't know where we would be if it weren't for the wonderful people going above and beyond each working day to make everything so much easier.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you for the lovely review, Thomas. It is a pleasure to support you and your partner to achieve goals and see your lives change and improve.


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Review from Catherine F (Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very happy with the service provided by 1 Oak Home Care. On the whole, the carers have been kind, caring, willing and generally simpatico! Naturally, I have my favourites but, having said that, I don’t think there has been a single one that I didn’t think was professional, well-trained and nice.
In some cases, they seem quite dedicated to their jobs.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you for the lovely review! It's great to hear such lovely comments about our kind and caring team. It is a pleasure to visit you.


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Review from Shirley B (Daughter of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1 Oak Home Care are always punctual, reliable and give first-class care, they especially care and understand the needs of the person they are caring for. We are very pleased with all aspects of the care they are providing.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you for the lovely review! It is great to hear feedback from our clients and their families.


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Review from Tracey L (Daughter of Client) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1 Oak Home Care has become part of our family. The whole team, without exception, go above and beyond to make my parents' everyday lives as good as it can be. They go above and beyond to keep my parents safe and happy while supporting their independence. My parents are treated with dignity and respect.
My family are so grateful to 1 Oak Home Care, for caring so well for my parents.

Reply from Pippa Vaughan, Registered Manager at 1 Oak Home Care

Thank you for the lovely review, Tracey. It is an absolute pleasure to care for your parents and get to know them and we really appreciate the feedback.


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Review from Michael R (Client) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very concerned about having a carer, but one of the staff, in particular, put me at ease. We have established a routine that works well. Regular visits, both day and time are important and these have been established and are working well. Thank you.

Reply from Angel Clark, Director at 1 Oak Home Care

That's lovely feedback to hear Michael.
Glad all is going well with your visits - it is a pleasure to support you.


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Review from K H (Client) assisted by family/friend published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High-quality staff and care. Very pleased with the quality of care. A professional operation in every way.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you for the lovely review. It is a pleasure to support you.


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Review from Lindsay T (Daughter of Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1 Oak Home Care Bury St Edmunds have been providing care to my mum for around the last month. From the first contact from the office to now, we have found them to be very efficient, polite and the quality of care my mum has received has been outstanding. The carers are punctual, kind and supportive
and have made a huge difference to our family. Would highly recommend them to anybody looking for a care provider.

Reply from Phillippa Vaughan, Senior Care Coordinator at 1 Oak Home Care

Thank you for the lovely review Lindsay, so lovely to hear


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Review from Debbie A (Daughter of Client) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact with the manager of 1 Oak, I have been extremely happy with the care and attention to detail provided by each of the carers who visit my parents every day. Nothing is too much trouble, the carers are always punctual and polite and they ensure that the individual needs are met
in a very caring and considerate manner. From previous experience with other care agencies in the past, I would not hesitate to recommend them to others.

Reply from Angel Doyle, Director at 1 Oak Home Care

Thank you so much for the review Debbie. It is a pleasure to support your parents.


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Current Review Score: 10.0 (9.976)

Overview of Review Score

The Review Score of 10 (9.976) out of 10 for 1 Oak Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for 1 Oak Home Care is calculated as follows: ( (83 Excellents x 5) + (2 Goods x 4) ) ÷ 85 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1 Oak Home Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (8)

Angel

Angel Clark

Job Title: Registered Manager

Joined: 2017

Angel set up the company in January 2017 with a background in training for the health and social care industry and then progressing into the world of employment law.


Her goal is to beat isolation and her new passionate perspective of Home Care is refreshing and unique. The company had the goal of setting up a Day centre - which opened in 2018 in Acton, Sudbury and then expanded into larger premises in Chilton Industrial Estate in 2020.


Angel isn't the kind of director who is office-based, she can usually be found in the field delivering care alongside a strong team of experienced care staff.


Angel achieved her Level 5 Diploma in Leadership for Health and Social Care in 2018.


Rhiannon

Rhiannon Read

Job Title: Care Manager

Joined: 2022

Rhiannon joined the team in 2022 and hit the ground running with implementing new processes and ways of working to ensure that we are not only delivering outstanding care but that we are evidencing this to our governing body - the Care Quality Commission (CQC)


She has worked in the sector for 8 years and specialises in CQC compliance.


Rhiannon has a Level 5 QCF Leadership in Health and Social Care and enjoys undertaking other training courses and attending webinars to improve our service.


Charlotte

Charlotte Gilbert

Job Title: Care Coordinator

Joined: 2019

Charlotte joined the company in early 2019 as a Care Assistant and progressed to a Senior Carer in 2020.


In 2023 Charlotte took over as Care Coordinator and is doing an amazing job of making sure that the team have a good work/life balance and that clients have their preferred carers in close proximity to each other.


Charlotte spends much of her time liaising with third-party professionals to support our clients with physiotherapy, continence and pharmacy support.


Charlotte is just finishing her Level 4 QCF Lead Practitioner in Health & Social Care.


Belinda

Belinda Moroney

Job Title: HR Administration

Joined: 2022

Belinda has a background as a Registered Nurse before working as a Deputy Manager in a Care Home setting.


Belinda brings a wealth of clinical knowledge and managerial experience to the role and has been a credit to the company and the industry.


Catey

Catey Puxley

Job Title: Care Coordinator

Joined: 2021

Catey has been with the company since leaving University in 2021 after achieving a degree in Health and Social Care.


Catey covers the coordination for Essex and has been a support for clients and colleagues alike. Catey often works behind the scenes in the office working on finance and invoicing.


James

James Button

Job Title: Team Leader

Joined: 2023

James has been in the care sector for 6 years and has been with us since early 2023.


He has a natural ability to ensure those in our care are at ease when assessing their care needs and is experienced in complex care planning.


James is a huge support to those in the senior team and has a wealth of knowledge due to his continued learning and development.


Ellie

Ellie Fisher

Job Title: Team Leader

Joined: 2021

Ellie has been with us since 2021 working in the Bury St Edmunds area and has been a sponge for learning as she has developed into a fantastic team leader.


The clients were elated when Ellie got a promotion to a Senior role and she has been a shining example of a team leader.


Ellie is an advocate for clients and will ensure that care is delivered to a high standard whenever she is out and about doing quality checks on the care team.


Scott

Scott Lawrence

Job Title: Business Administration Apprentice

Joined: 2024

Scott is our cheerfully happy Apprentice!


Scott started his Level 3 Business Administration apprenticeship in July 2024 and he hit the ground running and has been busy learning the ropes in so many areas of care and the administrative side of it.


All clients and families will likely speak to Scott at one point, as he ensures that clients are contacted to check how things are going and if we can improve. He is also the point of contact for ensuring that clients have a Rota for the upcoming week.


Frequently Asked Questions about 1 Oak Home Care

What Type of Services does 1 Oak Home Care offer?

1 Oak Home Care offers Home Care.

How many Carers does 1 Oak Home Care employ?

1 Oak Home Care employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1 Oak Home Care to verify any information. View our terms and conditions. 1 Oak Home Care has an Enhanced Service – more info.