1 Oak Home Care

Unit 1 Woodview, Bull Lane, Acton, Sudbury CO10 0FD
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Top 20 award
10 39 Reviews
  • 1 Oak Home Care, Sudbury
1 Oak Home care is a holistic care company that goes above and beyond the standard personal care services usually provided. They focus of what you need on a day to day basis - and also what you want to achieve!

The branch covers Sudbury and surrounding villages along with a team in Colchester delivering care mainly to the north of the town.

The company provides personal care, respite services and hospital services - it also provides hairdressing services in your home, maintenance services and day trips. 1 Oak offer support for those living with Dementia and anyone over 18 with care requirements.

1 Oak Home care has a big passion for beating isolation problems that can affect older people and those that are physically less able and its goal is to ensure that everyone is working towards getting people out of their homes and socialising.

1 Oak has a daycentre in Sudbury, the Chilton Club is open 5 days a week and offers a magical day out for their members.

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Care Provided by 1 Oak Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • 1 Oak Group Ltd
  • Person in charge
  • Angel Clark (Manager)

Funding & Fees Guide for 1 Oak Home Care

  • Prices

  • £33 - £35 per hour

  • Additional fees apply on Bank Holidays

1 Oak Home Care Reviews (39)

Total of 39, showing 21-39
10

1 Oak Home Care has a Review Score of 10 (9.976) out of 10, based on 15 reviews in the last 2 years. Over all time 1 Oak Home Care has 39 reviews.

Overall Experience

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Review from Sonia W (Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At all times, I have been treated with care and consideration. When I have been upset, they have shown empathy and never, at any time, have they made me feel that I was a bother. They never rush me or make me feel that I am taking too long, especially when I am on the commode. There is always a smile
on their faces. I would recommend them in a heartbeat for their professionalism, care and consideration.

Reply from Angel Doyle, Director at 1 Oak Home Care

Thank you for your lovely review! It is a pleasure to spend time with you, help you out and enjoy your company.


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Review from Tracey K (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is fantastic x 10.

Reply from Angel Doyle, Director at 1 Oak Home Care

Thanks for the review. It's a pleasure to help you.


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Review from Carolynn H (Sister of Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company has been looking after my sister who has complex needs, for several months and during this time I have been very impressed with the service they have provided. The carers are very aware of her needs, are compassionate, very considerate and the company is very professional and reliable.
I cannot speak highly enough of them.

Reply from Angel Doyle, Director at 1 Oak Home Care

Thank you for the lovely review Carolynn, it is a pleasure to care for your sister. Angel.


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Review from Clare T (Daughter of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents both have dementia and have struggled to accept care. It has been a very difficult time for them, with a huge range of emotions, including anger. 1 Oak Homecare have been a saviour for us all. Their carer is calm, clear and so patient. She has had some very challenging times but managed to
work with them, to gain their trust. She talks to my mum rather than about my mum, including her in decisions; treating both my parents with dignity. We all feel that everyone involved in their care at 1 Oak Homecare has my parents' interest as a priority, we are so lucky to have found them. Thank you so much for everything you all do.

Reply from Phillippa Vaughan, Senior Care Coordinator at 1 Oak Home Care

Thank you for your lovely review. It is wonderful to hear.


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Review from Clare T (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents both have dementia and have been very challenging for the people who offer them care. They have struggled with acceptance of their state and it is so sad to have seen them so obviously unhappy. Their illnesses result in constant mood changes and difficulties, in addition to their declining
physical health. The care they have received with 1Oak home care has been outstanding; patient, understanding, clear and calm. They have gained trust for their main carer, although their illness can make them extremely suspicious at times. We feel lucky to have found someone as professional as their carer, she is amazing.

Reply from Angel Clark, Director at 1 Oak Home Care

Thank you for your lovely review. It is wonderful to hear.


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Review from J L (Granddaughter of Client) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1 Oak has been caring for my grandmother for 3 years, she is now bed-bound after a fall last year. The care and respect that she receives are exceptional. The carers know that she loves music so always play music to her through their phones, singing with her. One of the favourites is Over the Rainbow.
I can't thank all the girls enough for going that extra mile to show so much compassion for my 102-year-old nan.

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Review from Matthew F (Grandson of Client) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise these guys enough - always arrived at the time stated and stayed for the whole time, sometimes even longer if they didn't have another call to go to. Always made sure my nan had everything she needed and that she was happy before they left. Treated her with a great deal of respect. I would
highly recommend. 5 stars!

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Review from M I (Daughter of Client) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1 Oak has been supporting my mother since March of this year. I cannot express how professional, kind and caring all of the staff are they, keep in touch with me if ever needed. They ensure my mother is treated in a person-centred manner respecting her dignity and preferences. I thank every staff member
for their kindness and compassion shown to my mother. I have recommended 1 Oak to many people already. 1 Oak is truly a unique care providing company.

Reply from Angel Doyle, Registered Manager at 1 Oak Home Care

Thank you for the lovely comments. It is our absolute honour to care for your Mother.


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Review from P W (Friend of Client) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care this gentleman received was amazing. Dignity was at the forefront. Compassion, sensitivity shown at all times. Knowledge of dementia exceeded all expectations.

Reply from Angel Doyle, Director/Registered Manager at 1 Oak Home Care

Thank you for the lovely review. It was amazing getting to know your dear friend. We hope he settles into his new home.


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Review from S W (Son of Client) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good level of support. Carers are well trained. Flexible service and a good level of communication.

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Review from D V (Daughter of Client) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1 Oak provided both palliative care and dementia care for my parents. The efficiency of putting this in place at short notice was remarkable. All the carers showed enormous support and kindness and went above and beyond to ensure that personal care was always given with dignity. The house was always
spotless and washing up to date. The communication was exemplary. 1 Oak provided trips out in the car for mother as a change of scene and was always happy to take her into the garden. My mother wanted to take 1 Oak ladies into her care home with her!

Reply from Angel Doyle, Director at 1 Oak Home Care

Thank you for the lovely review. It was an absolute honour to support your parents. Wishing your mother a happy, fun adventure in the care home.


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Review from C A (Daughter of Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am finding the carers excellent in every way. They are kind, supportive and caring to my dad, who is terminally ill. I have no faults with them at all.

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Review from O A (Daughter-in-law of Client) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been receiving care from a month or so, so far 1 Oak Home Care proved to be effient in what they have to do. We don't hear any negative feedback from our mother-in-law, she is now looking forward to the carers coming in the evening. All the carers seem to be nice and caring.

Reply from Angel Doyle, Director at 1 Oak Home Care

It is an absolute pleasure to support your mother-in-law. She is a wonderful lady.


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Review from H C (Daughter of Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used 1 Oak Home Care for the last four years since my mother came to live with me as she needed 24-hour care. I would not be able to manage without the expert help all the girls from 1 Oak give me and my mum. They all offer exceptional care and concern towards my mum as she is now bedbound and
has dementia, and is also very deaf. Without their first-class care, she wouldn't still be with us. I am very grateful to all the staff from 1 Oak for all their kindness and excellent work.

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Review from I D (Husband of Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has several medical conditions which make it necessary for her to have carers who are both efficient and kind. She has been very fortunate in finding both of these two important qualities in the area in her 1 Oak Home Carers. My wife has been under their care for 3 years since 1 Oak started
in 2017 and she has always been very satisfied with them in fact she considers them to be friends.

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Review from G W (Sister of Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using this care for over a year, have never been let down and have found the care provided excellent.

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Review from Michael G (Son of Client) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the company reliable. They have clear standards and rules provide a good range of services and support in the home. The carers treat mum with dignity and respect and she seems to interact with them as friends.

Reply from Angel Doyle at 1 Oak Home Care

Thanks for the review Michael. It's an absolute pleasure supporting your mum.


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Review from Alison D (Daughter of Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is exceptional, providing personal hygiene care, helping with daily exercises. Daily activities geared around stimulating the brain of my mother who now has Alzheimer's. The care is of the best we have had to date.


Mother is extremely comfortable with the carers and we as a family

feel that mother's best interests are of their utmost importance. Father's well being is also taken into consideration and issues are discussed with family on a regular basis.

Reply from Angel Doyle at 1 Oak Home Care

Thanks for the feedback. We are all really happy to have the priviledge of keeping your Mother safer and happier at home with your Father.


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Review from Freda D (Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always lovely to see such a happy, friendly, smiling face in the morning. My carer respects my dignity at all times whilst still doing a professional job of caring.

Reply from Theresa Street, Registered Manager at 1 Oak Home Care

Thank you so much for your lovely words Freda. It is a pleasure to visit you.


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Current Review Score: 10.0 (9.976)

Overview of Review Score

The Review Score of 10 (9.976) out of 10 for 1 Oak Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for 1 Oak Home Care is calculated as follows: ( (83 Excellents x 5) + (2 Goods x 4) ) ÷ 85 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1 Oak Home Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (8)

Angel

Angel Clark

Job Title: Registered Manager

Joined: 2017

Angel set up the company in January 2017 with a background in training for the health and social care industry and then progressing into the world of employment law.


Her goal is to beat isolation and her new passionate perspective of Home Care is refreshing and unique. The company had the goal of setting up a Day centre - which opened in 2018 in Acton, Sudbury and then expanded into larger premises in Chilton Industrial Estate in 2020.


Angel isn't the kind of director who is office-based, she can usually be found in the field delivering care alongside a strong team of experienced care staff.


Angel achieved her Level 5 Diploma in Leadership for Health and Social Care in 2018.


Rhiannon

Rhiannon Read

Job Title: Care Manager

Joined: 2022

Rhiannon joined the team in 2022 and hit the ground running with implementing new processes and ways of working to ensure that we are not only delivering outstanding care but that we are evidencing this to our governing body - the Care Quality Commission (CQC)


She has worked in the sector for 8 years and specialises in CQC compliance.


Rhiannon has a Level 5 QCF Leadership in Health and Social Care and enjoys undertaking other training courses and attending webinars to improve our service.


Charlotte

Charlotte Gilbert

Job Title: Care Coordinator

Joined: 2019

Charlotte joined the company in early 2019 as a Care Assistant and progressed to a Senior Carer in 2020.


In 2023 Charlotte took over as Care Coordinator and is doing an amazing job of making sure that the team have a good work/life balance and that clients have their preferred carers in close proximity to each other.


Charlotte spends much of her time liaising with third-party professionals to support our clients with physiotherapy, continence and pharmacy support.


Charlotte is just finishing her Level 4 QCF Lead Practitioner in Health & Social Care.


Belinda

Belinda Moroney

Job Title: HR Administration

Joined: 2022

Belinda has a background as a Registered Nurse before working as a Deputy Manager in a Care Home setting.


Belinda brings a wealth of clinical knowledge and managerial experience to the role and has been a credit to the company and the industry.


Catey

Catey Puxley

Job Title: Care Coordinator

Joined: 2021

Catey has been with the company since leaving University in 2021 after achieving a degree in Health and Social Care.


Catey covers the coordination for Essex and has been a support for clients and colleagues alike. Catey often works behind the scenes in the office working on finance and invoicing.


James

James Button

Job Title: Team Leader

Joined: 2023

James has been in the care sector for 6 years and has been with us since early 2023.


He has a natural ability to ensure those in our care are at ease when assessing their care needs and is experienced in complex care planning.


James is a huge support to those in the senior team and has a wealth of knowledge due to his continued learning and development.


Ellie

Ellie Fisher

Job Title: Team Leader

Joined: 2021

Ellie has been with us since 2021 working in the Bury St Edmunds area and has been a sponge for learning as she has developed into a fantastic team leader.


The clients were elated when Ellie got a promotion to a Senior role and she has been a shining example of a team leader.


Ellie is an advocate for clients and will ensure that care is delivered to a high standard whenever she is out and about doing quality checks on the care team.


Scott

Scott Lawrence

Job Title: Business Administration Apprentice

Joined: 2024

Scott is our cheerfully happy Apprentice!


Scott started his Level 3 Business Administration apprenticeship in July 2024 and he hit the ground running and has been busy learning the ropes in so many areas of care and the administrative side of it.


All clients and families will likely speak to Scott at one point, as he ensures that clients are contacted to check how things are going and if we can improve. He is also the point of contact for ensuring that clients have a Rota for the upcoming week.


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