PBL Care Ltd

Benson House, 98-104 Lombard Street, Birmingham B12 0QR
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10 49 Reviews
  • PBL Care Ltd, Birmingham
PBL Care is a high-quality home care agency that provides home care services to those who wish to remain living independently at home in the West Midlands.

A variety of person-centred care services are available from domiciliary care to live in care and complex needs care; there is a care package suitable for all.

Staff are carefully selected for their compassion and care experience, before being specially trained. All employees are vetted thoroughly.

Dignity and respect towards the individual are promoted at all times, and clients, carers and family members are kept informed about key care decisions.

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Care Provided by PBL Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • PBL Care Ltd
  • Person in charge
  • Mohammed Lalji (Manager)

PBL Care Ltd Reviews (49)

Total of 49, showing 1-20
10

PBL Care Ltd has a Review Score of 10 (9.974) out of 10, based on 19 reviews in the last 2 years. Over all time PBL Care Ltd has 49 reviews.

Overall Experience

  • 47
  • 2
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Date Published

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Review from Afroze M (Granddaughter of Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has an amazing experience with the level of care provided by pbl
Care staff. They ensure her independence and dignity is intact on a daily basis when caring for her. If there are any issues, this is communicated openly and promptly via the office team. We have had a good overall experience
with them.

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Review from A F (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PBL care have been providing care for my father for a few years now, and we are really happy with our carers and the management team.
They are really responsive and understanding towards my father and his condition. My father's health has deteriorated significantly and the carers have been so supportive
and caring.
We don't know what we'd do without them!

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Review from S I (Mother of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son moved into the supported accommodation a little over three years ago, and I can't speak highly enough of the experience. From day one, the staff created a welcoming environment, making his transition smooth and stress-free.
What really stood out was how well the organisation kept us in the loop
throughout the process. Before he moved in, the team took the time to meet with us, explain everything, and ensure we felt confident. When he arrived, their warm and transparent communication reinforced our trust in them.
It's clear the staff genuinely care about the people they support. They've continued to assist him in a way that respects his independence, stepping in only when needed.
This is a team of truly compassionate, dedicated professionals, and we couldn't have hoped for better support for my son.

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Review from H S (Son of Client) published on 25 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PBL Care have been looking after my father for the past 3 years and have been exceptional in the care they provide. The staff are on time, polite and very kind towards my father and family. If the carer is ever running late then the office is very prompt to make us aware. I really like the app they
have introduced, as it allows me to keep up to date with visits ensuring my father is being looked after.

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Review from D G (Client) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite pleased with the carers overall, friendly and helpful. Each person is helpful in different ways.
Office staff are very informative if carers are running late.

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Review from Mahmoona H (Daughter of Client) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care company PBL Care Ltd is an exceptional company who deliver the best service and care.
Very pleased with the service.

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Review from S L (Son of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service with brilliant etiquette, made us feel at ease with outstanding customer service and communication. Staff were professional, punctual, and incredibly caring at all times, ensuring our comfort and well-being throughout the experience.

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Review from L B (Brother of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

PBL Care provided an outstanding service for my brother. The carers were really helpful and they became like family to us. PBL Care really helped us better my brother's situation. I would really recommend this company.

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Review from M H (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They care for my mum and are very patient and supportive, help her out a lot and give a great service! They are very organised and on time. The staff are very understanding and helpful. I would extremely recommend them.

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Review from N A (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by Pbl company, highly supportive of my dad’s day to day tasks, very understanding and patient with my dad. Cannot recommend them enough, very amazing care and treatment by all staff.

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Review from H K (Brother of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used the services of PBL Care, we found their care staff to be exceptionally polite and professional in their approach treating the service user with compassion and in a dignified manner. Our overall experience was extremely good due to the professionalism of their care staff. PBL carers emphasis
on compassion, coupled with their attentive management and proficient staff creates an environment where the service users receive the highest standard of care possible. We will have no hesitation in recommending their services to anyone needing any care due to their high standards of providing excellent care.

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Review from F M (Grandson of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PBL Care has always been outstanding. Completely professional and compassionate in the care they provide for my grandmother. They have accommodated my grandmother’s need of having Hindi/Urdu-speaking carers come out to us.

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Review from Zafreen M (Granddaughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PBL send good carers to help with my grandma and they are very considerate when looking after her. They promote her independence and create a happy environment around her. They help her with her meals and medication and keep the surrounding areas neat and tidy. They also speak to her in her own language
making the experience less anxious and stressful for her.

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Review from Shrin H (Niece of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the company and its services. Very friendly service which my aunt is very happy with. Staff are experienced and compassionate, who understand the customer's needs. They have individuals who are multilingual and therefore communication is not an issue.

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Review from F A (Son of Client) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are helpful, all the staff are helpful too.

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Review from P B (Daughter of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very nice, they look after Mum very well. They know Mum's needs and she feels very comfortable with them. Office staff ae very helpful.

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Review from J K (Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continuity of care. Reliable carers. Friendly and caring carers. Good communication with PBL office staff.

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Review from S K (Sister-in-law of Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the company and its services.

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Review from F K (Daughter of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PBL Care have outstanding staff and their service is top-notch! They are always on time and maintain consistency of care when providing care for my mother. They speak to her in the language she understands.

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Review from Rizwan K (Son of Client) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care provider! Would definitely recommend the services.
Carers are all excellent and always on time, and management are very proactive.
Excellent use of technology and good app software.

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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for PBL Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for PBL Care Ltd is calculated as follows: ( (111 Excellents x 5) + (3 Goods x 4) ) ÷ 114 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PBL Care Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Frequently Asked Questions about PBL Care Ltd

What Type of Services does PBL Care Ltd offer?

PBL Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PBL Care Ltd to verify any information. View our terms and conditions. PBL Care Ltd has a Platinum Service – more info.