PBL Care Ltd

Benson House, 98-104 Lombard Street, Birmingham B12 0QR
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10 49 Reviews
  • PBL Care Ltd, Birmingham
PBL Care is a high-quality home care agency that provides home care services to those who wish to remain living independently at home in the West Midlands.

A variety of person-centred care services are available from domiciliary care to live in care and complex needs care; there is a care package suitable for all.

Staff are carefully selected for their compassion and care experience, before being specially trained. All employees are vetted thoroughly.

Dignity and respect towards the individual are promoted at all times, and clients, carers and family members are kept informed about key care decisions.

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Care Provided by PBL Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • PBL Care Ltd
  • Person in charge
  • Mohammed Lalji (Manager)

PBL Care Ltd Reviews (49)

Total of 49, showing 41-49
10

PBL Care Ltd has a Review Score of 10 (9.972) out of 10, based on 18 reviews in the last 2 years. Over all time PBL Care Ltd has 49 reviews.

Overall Experience

  • 47
  • 2
  • 0
  • 0
  • 0

Date Published

49
6
13
18
31

Review from Saadh M (Brother of Client) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PBL Care Ltd are a fantastic company. They provide care for my family member and they are very supportive with us as well.


We have used 4 different care providers and PBL Care Ltd is by far the best.


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Value for Money

Review from Sajid M (Partner of Client) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the team. The team always came on time and looked after my dad at the palliative stage. Excellent.

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Review from Adham S (Relative of Client) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PBL Care Ltd provides care for my father and they carry out an excellent job. The carers and management team are very professional. They are always on time and very friendly. They make an action plan to improve my dad's health needs.

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Review from Zafar M (Son of Client) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Th company is at beck and call 24 hours. There is always somebody there listening to concerned users, our compliments go to the management which is excellent. They are always giving us advice and always seeking our views on all issues. We are very happy with the service and we would recommend to everybody
(friends and family 100%). They are always in telephone contact with us at all times. The workers are very friendly and always with a smile.

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Review from N A (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff PBL Care have provided for my husband are really good. They are always on time and stay over the duration of calls if required. They speak the same language as my husband, so communication is very good. They make my husband smile at all times. Excellent service provider.

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Review from Shaghfta D (Wife of Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the standard of care/support.
The carers are very friendly.

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Review from Susan S (Client) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

PBL Care Ltd are very friendly and go the extra mile. Staff are always on time and very professional. Very kind and helpful staff.

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Review from N A (Sister of Client) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic friendly carers who are committed to making a difference. Always on time and very supportive. Thank you does not seem enough to applaud the wonderful work you do.

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Review from Yasmin F (Wife of Client) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PBL Care Ltd carry out an outstanding service, and not only do they provide a professional care service to my husband, but they also go out of their way to help me in the house.


I am very impressed, and I would recommend PBL Care.


Well done!!


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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for PBL Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for PBL Care Ltd is calculated as follows: ( (105 Excellents x 5) + (3 Goods x 4) ) ÷ 108 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PBL Care Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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