Woodfield 24 Care Services

Cherry Tree Court, Cherry Tree Way, Tickhill Road Site, Balby, Doncaster DN4 9QN
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9.9 50 Reviews
  • Woodfield 24 Care Services, Doncaster
Serving across the Doncaster area, Woodfield 24 Care Services specialise in the delivery of end of life care.

Requiring end of life care is something none of us want to think about for loved ones, but the team at Woodfield 24 Care Services are there to provide compassionate, respectful and quality care during these difficult times.

The team are experienced and knowledgeable as well as kind and understanding, they seek to meet the health and wellbeing needs of the person requiring care as well as to support the loved ones around them. They also work closely with local services, making sure they are able to deliver collaborative and reliable care that fully supports the needs of the person.

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Care Provided by Woodfield 24 Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Flourish Enterprises Community Interest Company
  • Person in charge
  • Lauren Booth (Service Manager)

Funding & Fees Guide for Woodfield 24 Care Services

  • Prices

  • Fully funded (Free at the point of use)

  • Our services are never charged to our patients.
    All referrals are made via Fast-Track and funded by CHC team.

Woodfield 24 Care Services Reviews (50)

Total of 50, showing 1-20
9.9

Woodfield 24 Care Services has a Review Score of 9.9 (9.877) out of 10, based on 12 reviews in the last 2 years. Over all time Woodfield 24 Care Services has 50 reviews.

Overall Experience

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Review from Graham D (Husband of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception all of the ladies who visited our home to tend to my wife's needs were kind, helpful and professional. It would be wrong to single out any one of the teams as they were brilliant, right up to supporting her in her final moments.

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Review from Muriel B (Wife of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise enough the care my husband received, the carers were so kind and gentle with him, he looked forward to seeing them every day. Fortunately they were here when he passed which was a blessing, I will be forever grateful for their support through such a horrible time. Thank you Woodfield
24.

Reply from Terri Garth, Patient Liaison Officer at Woodfield 24 Care Services

Thank you for taking the time to submit this review, we're so sorry for your loss but thankful staff were there to support you in this difficult time. If you need anything, please let us know. We're here if you need anything. Thank you, Woodfield 24.


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Review from Roger C (Husband of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your wonderful team looked after my wife in her final weeks. The care given to her was outstanding. My wife and I loved their cheerful and professional attitude.
Keep doing what you are doing.
Thank you so much.

Reply from Lauren Booth, Registered Care Manager at Woodfield 24 Care Services

Good Morning, thank you so much for your kind words, and for taking the time to complete this review. We are so happy that you have found our experience of care positively. Please do not hesitate to contact us should you wish to speak with the team or require any support. Take care.


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Review from Jennifer B (Wife of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team of carers are the best there is, understanding the needs of both patient and family and keeping me updated daily, their kindness to my husband was second to none. Not only nursed him but made sure I was okay.
Angels in uniform, words are not enough to express my gratitude to them.

Reply from Terri Garth, Patient Liaison Officer at Woodfield 24 Care Services

Thank you for leaving this review, Jennifer, we feel privileged to have supported you both. If you need anything you know where we are, and you're always welcome to pop in. Take care, Woodfield 24.


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Review from L C (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was given a prognosis of being fast-tracked back in March this year. As a family we were devastated, my dad came to terms with it, as an occupational therapist I knew what lay ahead and the input from services that was needed to support us as a family. After caring for Dad ourselves it
came to a point where we needed support it was then that Woodfield 24 came out the same day as referred and care started the following morning; my dad, step mum and us were supported from the first phone call to the last call. The purple angels were there providing dignity, respect, laughter and joy at such a difficult time. They work hard and with pride and this carries into not just the care for my dad but for us as a family. I cannot thank them enough for their support during and even after my dad passed. Now within my own work I recommend them on a daily basis to colleagues and other members of the public alike.

Reply from Terri Garth, Patient Liaison Officer at Woodfield 24 Care Services

On behalf of the management team and myself, we would like to thank you for taking the time to complete this review on your experience with us. We will share this with the team and this will reassure many others on the support their loved one will receive with us. We wish you all well and again, we are sorry for your loss. We are here if you need any further support or want to pop in to see the team. Thank you again.


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Review from Sam W (Granddaughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At first I didn't know what to expect when my nanna was told she was being sent home and she would have carers. With no previous knowledge of this I was a bit nervous. I had no need to be. From the first meeting, we were all put at ease and I understood how much help we were going to receive from this
company. Every member of staff was lovley. They treated my nanna like the queen she was with the respect she deserved. I knew that when I couldn't be there, that she was in good hands. A few members of staff in particular, always went above and beyond. For their actions, I will forever be truly grateful. Thank you to all of you. At times where you wish the situation wasn't happening, it's comforting to be surrounded by carers who are knowledgeable, professional and compassionate always. Couldn't ask for better.

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Review from L D (Son of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring team. Respectful of my Dad's wishes and also of the family's. Friendly, chatty and caring, helping keep the mood and atmosphere positive. Always asked what he wanted and didn't push. Thank you so much.

Reply from Lauren Booth, Service Manager at Woodfield 24 Care Services

Thank you so much, for your lovely feedback. We are so pleased to hear you were happy with the level of care and support our team provided.


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Review from Janice N (Daughter of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Up until the last two weeks of mum's life, the care she got from Woodfield carers was brilliant. The girls took the time to get to know mum and her off-the-wall sense of humour. They knew how to talk to her and learnt of her inability to actually make a decision. She would always answer the question
"what do you want us to do" was "nothing", "it's up to you", when she really meant a full body wash and creaming but the girls got it and would laugh with her. Then things just changed and not for the better. The round she was on got changed and all the carers got changed. By this time she was very ill and all these strangers coming in frightened her. When she heard them come she would shake and cry. After they had gone she would beg me to stop them coming because she felt they treated her like a piece of meat and often would say she wasn't a baby. The response from Woodfield was they had too many clients so she had to put up with it. To say mum gave up living was true and I failed her.

Reply from Lauren Pyott at Woodfield 24 Care Services

Hi Janice, can I just say I am sorry that you feel this way, and I am shocked by your review. You have not informed us of these concerns nor anybody else, for this to be investigated. We have cared for your relative for 19 weeks, we have received no formal complaints from you around care and treatment your relative received, nor did you request an alternative care provider. We held conversations on the phone about any concerns you had, and we felt these were resolved at that time with you. We tailor our care to suit the needs and choices of every patient. We support families and understand how difficult these times are. Our patient experience of care is exceptional via our collected patient feedback which evidence this. I would like to ask if you would consider, calling myself Lauren Booth- Service Manager, as we do not feel that this review is true representation of the quality care your relative received for 19 weeks from us.


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Review from Scott P (Son of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise this company or its staff highly enough they treated my mum with dignity, empathy, professionalism, and care till her passing. If anyone wants a company who will treat the patient and family like a family member then choose this company they are absolutely fantastic can’t praise them
enough.

Reply from Lauren Pyott at Woodfield 24 Care Services

Thank you so much, for your lovely feedback. We are so pleased to hear you were happy with the level of care and support our team provided.


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Review from M C (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't want anyone but me to care for my mum but I can honestly say I'm so glad to have had these carers in our life's, they were amazing to my mum right till the end. They couldn't do enough, thank you from the bottom of my heart the care you gave my mum was above and beyond. I would recommend using
them, it made things easier for my family thank you so much.

Reply from Lauren Booth, Service Manager at Woodfield 24 Care Services

Thank you so much, for your lovely feedback. We are so pleased to hear you were happy with the level of care and support our team provided.


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Review from Joanne Y (Daughter of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All these ladies are truly amazing they treat all the family so well, my mum especially misses them coming.
They cared for my dad with such dignity and compassion.
We had to change care providers and still miss Woodfield ladies so much.

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Review from Kirsty S (Daughter-in-law of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend my mother-in-law's care team enough. A special mention goes out to the lady who adapted perfectly to us as a family at such a stressful and deeply sad time. Without this service, our family's last days with Mum would have been much much harder. Woodfield 24 has proved good people still
exist. Please accept our heart-felt gratitude and never change.

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Review from Ann L (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the fantastic care you gave my dad and the support given to me and my mum, I couldn’t fault any of it. Lovely, friendly, very caring carers who do a brilliant job. If I could give you 100 out of 10 I would!! Well recommended by me.

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Review from Kerion M (Cousin of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin, who was more like my big sister, passed away on the morning of 1st February. I met those involved in her care on 30/31 January. They were so supportive; it was more than a job to them - they genuinely did care. My cousin and her son have had the highest regard for them. Could not fault anything
at all; they were so grateful for everything that was done - they honestly could not speak highly enough of them.
Thank you for everything you did to look after her and the support you gave to her son.
I have based my rating of management on the basis of my rating for the staff, and I am sure they apply the standards they want their staff to adhere to.

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Review from Louise M (Daughter-in-law of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family would like to thank the lovely team from Woodfield 24 who all be it for a short time took excellent care of our Mum and also gave much support to us as a family, they are all angels and gave us comfort at such a sad time.

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Review from Lynn W (Partner of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

100% care was given on every visit made. All the carers went that extra mile and beyond. Just to say a very big thank you to the team, could not have done it without you all. I would highly recommend this company and the team.

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Review from Joanne E (Daughter of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise and thank enough your amazing ladies for taking excellent care of my late dad. They were all absolutely amazing and did a brilliant job in taking care of my dad in the last weeks of his life. Person-centred care was of the highest standards. Home visits were never rushed and always respected
my late dad's wishes. Thank you for everything.

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Review from Michelle R (Daughter of Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the wonderful ladies from Woodfield 24 Care Services for all the loving care they gave to my mum. I cannot fault them, they are all angels, it's such a shame that you only get them for a short length of time, my mum was always happy and content when the ladies visited. Thank you
once again, excellent care is hard to find.

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Review from J N (Daughter of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the ladies enough, their professionalism, every aspect of care was met above and beyond.
Nothing was too much trouble, nothing was rushed, was personal at all times with respect for my mum, though she was at end of life they still included her and with dignity.
It isn't a job to the
ladies it's a vocation.
I have worked in care for 40 years and was a little skeptical about who was coming. But from the very first visit, my doubts were squashed.
I am so very proud of all of them.
They were not just carers but nurses, therapists and very knowledgeable. They made the last days/hours of my mum's life respectful and peaceful so supporting to me.
They deserve more than a carer's wage.

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Review from Kerrice C (Daughter of Client) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff who provided excellent care to my Mam in the last days of her life. They supported us as a family, they were compassionate and very caring. You are all amazing people, thank you so much for everything.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Woodfield 24 Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Woodfield 24 Care Services is calculated as follows: ( (60 Excellents x 5) + (4 Goods x 4) + (1 Very Poors x 1) ) ÷ 65 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Woodfield 24 Care Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (4)

Lauren

Lauren Booth

Job Title: Service Manager

Joined: 2020

The new service manager 2024.


Terri

Terri Garth

Job Title: Patient Liaison Officer

Joined: 2020

Support network for patients and families.


Alex

Alex Bird

Job Title: Care Co-ordinator

Joined: 2022

Leadership and management of staffing team rotation and patient flow.


Sue

Sue Smith

Job Title: Office Coordinator

Joined: 2021

Administration Lead and Receptionist.


Frequently Asked Questions about Woodfield 24 Care Services

What Type of Services does Woodfield 24 Care Services offer?

Woodfield 24 Care Services offers Home Care.

How many Carers does Woodfield 24 Care Services employ?

Woodfield 24 Care Services employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Woodfield 24 Care Services to verify any information. View our terms and conditions. Woodfield 24 Care Services has an Enhanced Service – more info.