Woodfield 24 Care Services

Cherry Tree Court, Cherry Tree Way, Tickhill Road Site, Balby, Doncaster DN4 9QN
Submit a Review
9.9 50 Reviews
  • Woodfield 24 Care Services, Doncaster
Serving across the Doncaster area, Woodfield 24 Care Services specialise in the delivery of end of life care.

Requiring end of life care is something none of us want to think about for loved ones, but the team at Woodfield 24 Care Services are there to provide compassionate, respectful and quality care during these difficult times.

The team are experienced and knowledgeable as well as kind and understanding, they seek to meet the health and wellbeing needs of the person requiring care as well as to support the loved ones around them. They also work closely with local services, making sure they are able to deliver collaborative and reliable care that fully supports the needs of the person.

Show Woodfield 24 Care Services on the Map

Care Provided by Woodfield 24 Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Flourish Enterprises Community Interest Company
  • Person in charge
  • Lauren Booth (Service Manager)

Funding & Fees Guide for Woodfield 24 Care Services

  • Prices

  • Fully funded (Free at the point of use)

  • Our services are never charged to our patients.
    All referrals are made via Fast-Track and funded by CHC team.

Woodfield 24 Care Services Reviews (50)

Total of 50, showing 41-50
9.9

Woodfield 24 Care Services has a Review Score of 9.9 (9.877) out of 10, based on 12 reviews in the last 2 years. Over all time Woodfield 24 Care Services has 50 reviews.

Overall Experience

  • 49
  • 1
  • 0
  • 0
  • 0

Date Published

50
2
9
12
38

Review from Susan W (Sister of Client) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really helpful, caring and friendly. They look after my sister who has terminal lung cancer and had a serious stroke in January 2019. She, unfortunately, cannot walk and is only able to lay in bed or in a special chair.
They help make her life as comfortable as possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma B (Daughter of Client) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodfield 24 cared for my mum after she was diagnosed with terminal cancer. The care mum received was fantastic and I don't know how we would have got through the weeks without their continued love and support. The carers treated Mum with dignity, love and dedication. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anita P (Daughter of Client) published on 27 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Woodfield 24 are absolutely amazing. The care and compassion they showed to not only my mum during the last 2 weeks of her life but also to my dad, my brother and myself, was second to none. Every time they visited they were friendly and cheerful, they treated mum not as a client/patient
but as one of their own family. I cannot say enough good things about these people and I will be forever in their debt. I would most definitely recommend them to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter S (Son of Client) published on 25 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been visiting and caring for my mother for almost eight weeks now. We could not ask for better for her. All the girls are very professional and sincere. They always bring a smile to Mam’s and our faces, nothing is too much trouble for them.
The whole team have made this sad time for
us all more bearable. I have no hesitation in recommending the service to anyone in a similar position.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gail I (Daughter of Client) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received during the final weeks of her life was second to none and we, as a family, are so grateful to all the wonderful staff that cared for her. We were greeted every day and throughout the day by lovely smiling faces that reassured us, advised us and treated mum like one of their
own family. We put our trust in these amazing ladies and they didn’t let us down, we couldn’t have fulfilled mum's final wishes without their loving care. Thank you so much you truly are angels each and everyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret W (Daughter of Client) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff who cared for my mum in the last month of her life.
I cannot praise them enough for their dedication and support not only for my mum but for myself and my brothers. We are thankful as staff enabled us to carry out my mum's wishes of staying in her own home, without
their support this would not have been possible. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane C (Daughter of Client) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words are not enough to thank all the care team that looked after Dad in the last few weeks.
The professional, dedicated but most of all genuine caring team enabled us to allow Dad his final wish to die at home with dignity.
They not only provided personal care to Dad, but emotional care to all of
us, especially Mum.
This has made the grief a little easier to bear, and for that, we will be eternally grateful.
Mum coined them the hero's in purple.
They never let you feel you were a burden, or an inconvenience, no matter what time of day or night you called.


I really hope other care providers are looking to you for how things should be done.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anna R (Wife of Client) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by all staff. Highly recommend the service. Five stars caring for every member of the staff. Really sensitive an empathetic.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret B (Daughter of Client) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never imagined I would ever have anyone in to help care for my mum. I'm so glad I chose Woodfield. The ladies came into my mums home with great care and dignity. The personal care they helped her with was outstanding. They were so kind and so patient with her, nothing was too much trouble. They also
supported me at a time I was struggling with which I so needed and never expected. It was good to know my mum was in good hands. We started with two visits per day and when we needed to go to four it was arranged through a phone call and started the very next day. If you're looking for care for anyone I would recommend Woodfield 24 Care Services with all my heart.

Reply from Natalie Palmer, Registered Manager at Woodfield 24 Care Services

Apologies for the delayed response Margaret. Woodfield 24 would like to thank you for your positive feedback and are extremely pleased we were able to provide your mother with the care she required and deliver this in your eyes in an outstanding way. We are also very happy to hear we were flexible to your mother's needs at this time and continually strive daily to improve our service for the benefit of all who use it. So many thanks again for your feedback we greatly appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen S (Daughter of Client) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was discharged from DRI (Doncaster Royal Infirmary) on the 4th November and we were given Woodfield 24 Care Services which was an absolute godsend, every single team member who came to care for my Mother did so with such warmth and compassion as though they were tending to a member of their
own family. Never having dealt with carers before, we were not quite sure what to expect but what we received outweighed our expectations, they showed total respect to each and every one of us and nothing was too much trouble for them. We were offered and accepted two night sits which we gladly accepted. The team member who attended, made us feel as though our Mother was in the best hands possible, so again, 'Thank You' so much for all the services you have given my mother and family, we cannot thank you enough. Please convey our deepest thanks to every care worker who attended my Mother and kept us sane.

Reply from Natalie Palmer, Registered Manager at Woodfield 24 Care Services

We would like to thank you, Karen, for taking the time to express your positive experience of our service, and as a whole team we are all pleased we outweighed your expectations and your mother received the care she deserved at this time. Woodfield 24 continually work to improve our service and actively seeks any feedback from people who have experienced our care and support, many thanks again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Woodfield 24 Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Woodfield 24 Care Services is calculated as follows: ( (60 Excellents x 5) + (4 Goods x 4) + (1 Very Poors x 1) ) ÷ 65 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Woodfield 24 Care Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Lauren

Lauren Booth

Job Title: Service Manager

Joined: 2020

The new service manager 2024.


Terri

Terri Garth

Job Title: Patient Liaison Officer

Joined: 2020

Support network for patients and families.


Alex

Alex Bird

Job Title: Care Co-ordinator

Joined: 2022

Leadership and management of staffing team rotation and patient flow.


Sue

Sue Smith

Job Title: Office Coordinator

Joined: 2021

Administration Lead and Receptionist.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Woodfield 24 Care Services to verify any information. View our terms and conditions. Woodfield 24 Care Services has an Enhanced Service – more info.