Flexserve Home Care

Northside House, Mount Pleasant, Cockfosters, Barnet EN4 9EB
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9.6 16 Reviews
  • Flexserve Home Care, Barnet
At Flexserve Home Care UK, they enable their clients to live independently at home. They offer a range of services that are tailored to support each individual client. As a values-based business, they put their clients' hope and wishes for the life they want to live at the heart of everything they do.

Flexserve Home Care has dedicated, caring and compassionate professional carers, who provide person-centred care. Don’t just take their word for it though, read the testimonials on the homecare website.

Flexserve Home Care can help with:
- Assisting with Personal Care needs (washing and dressing)
- Shopping
- Companionship including escort to hospital or social events
- 1-1 support whiles at home or in the hospital
- Cooking and ensuring you meet your nutritional needs
- Sit in services to provide respite for family/nominated carer (ongoing support or occasional relief)
- 24hr care in your own home
-Waking Nights
- Complex Care support for PEG and RIG Feeding/Tracheostomy/Colostomy bag/ Catheter Management

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Care Provided by Flexserve Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Flexserve UK Ltd
  • Person in charge
  • Yvonne Brown (Manager)

Funding & Fees Guide for Flexserve Home Care

  • Prices

  • £18.00 - £22.00 per hour

Flexserve Home Care Reviews (16)

9.6

Flexserve Home Care has a Review Score of 9.6 (9.573) out of 10, based on 10 reviews in the last 2 years. Over all time Flexserve Home Care has 16 reviews.

Overall Experience

  • 12
  • 2
  • 2
  • 0
  • 0

Date Published

16
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1
10
6

Review from Laura D (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency provided care for my father between March 23 to December 23. The carers treated him with dignity and respect during a distressing time when he was suddenly diagnosed with end-stage cancer. We would like to give particular thanks to the carers who went above and beyond to make his time as
comfortable as possible. The family feel so lucky to have had such genuinely kind carers. Lastly, we had regular contact with the Manager both on the phone and home visits. She made it very clear she was there to help and provided her mobile in case of any issues. It was very reassuring to know she was there for support and easily contactable.

Reply from Yvonne Brown, Manager at Flexserve Home Care

We are grateful we could all help in such a difficult situation. Thanks to you and the family for working with Flexserve carers and the Management Team, as an effective team to support your father comfortably during those challenging times. Thanks for your review.


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Review from A M (Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally speaking, my experience has been okay with the service provider. I have a good relationship with my carer, and the communication is great, but the time is the only issue as I would prefer it to be early, but the carer comes in at about 11 a.m.

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Review from A P (Son of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am happy with the care services provided to my father. The carers are helpful and professional. Due to my father’s dementia, too many different carers can sometimes be difficult to his routine, but it is great to have our regular carers as often as possible. Thanks.

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Review from Mohammed B (Son of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy and grateful for the service and support that we are receiving from Flexserve carers and management. Flexserve is highly recommended. The carers are very patient, supportive and hardworking.

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Review from A S (Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am, and have been, very satisfied with the level of care I have been receiving from my carers. I am pleased with the work they do as they support me to be as independent as possible and respect my choices and opinions.

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Review from Steven M (Nephew of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have liaised with Flexserve for several years now as they provide support for an elderly relative of mine. The carers visit 3 times a day and the level of care is very comprehensive. Morning involves getting the client out of bed, washing, providing breakfast and issuing the medication. Lunchtime
is providing a meal and issuing medication. Evening is providing a meal, issuing medication and putting the client to bed. The client totally relies on the carers, they always turn up on time whatever the weather. The relationship between the client and each of the carers is excellent which is of utmost importance.
The carers and the management office always get in touch with myself when the need arises. They are readily available when contacted at whatever time of day and are very professional.
Summing up. I would thoroughly recommend FlexServe in every respect.

Reply from Yvonne Brown, Manager at Flexserve Home Care

Thanks so much for your amazing review. It is a pleasure to be supporting your relative all these years. Thanks for your custom.


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Review from S B (Daughter of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From our experience with the carers, they have been good so far they have done a great job in taking care of my dad everyday. As me and my mum are the primary caregivers, it has been much easier with the help of the carers.

Reply from Yvonne Brown, Manager at Flexserve Home Care

Thanks for your review. We are grateful for your support and working well with our team.


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Review from A V (Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints at all, they care about me for about 4 years and ever acoumplish my expectation. They are professional, respectful, caring, came on time. The management always helped me when I need.

Reply from Yvonne Brown, Manager at Flexserve Home Care

Thanks so much for your appreciation of the services you receive. We strive to continuously better the service and go the extra mile.


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Review from Sharon J (Daughter of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the service providing care for my mother.
Staff are friendly, caring and very reliable, they genuinely care for my mother.
It’s not always easy to trust people looking after someone you love, but I feel comfortable with this team and we are lucky to have them.

Reply from Yvonne Brown, Manager at Flexserve Home Care

Thanks for your review, Sharon. We value your support and it's a pleasure to be a part of your Mum's care.


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Review from Natasha Z (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with all the care received from the staff of Flexserve. She has been using the service for 5 years.
The carers help Mum with most things each day, she is genuinely fond of them. They treat her with respect and are always kind.

Reply from Yvonne Brown, Manager at Flexserve Home Care

Thanks very much for your review. We are very pleased to hear that you are happy with the carers supporting your mum. It has been good working with your mum and the family too over the years, appreciate your support.


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Review from Sara H (Wife of Client) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers helped me to care for my husband in the final four weeks of his life. He had terminal cancer. They afforded him dignity and autonomy in the final month of his life. Their support meant I could revert to being his wife again, not consumed by caring duties, and gave me some respite. They were
compassionate and helpful- kind to our five-year-old son. They were never intrusive and always respectful of my husband’s needs and wishes. I am extremely grateful to both of them for enabling my husband to die with dignity, pain-free and in a clean comfortable bed.

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Review from M A (Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My care is very good, I am pleased with the service. Thank you.

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Review from Sharon M (Daughter of Client) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of last year, my brother passed away, leaving Mum on her own as he was looking after her.
I was left trying to find care for her. Mum is awaiting a hip replacement and is in so much pain that she is now in a wheelchair.
The carers come three times a day (this can be increased after the
operation) to help get her out of bed to wash her, shower her, dress her and to make her breakfast, dinner and tea.
My mum often phones me in the day and says that she's had a lovely dinner or shower.
It gives me great peace of mind knowing that she is well looked after.
The care and support my mum has received has been invaluable especially at this sad time.
I have found the carers to be compassionate and comforting to Mum and Mum looks forward to their visits
If Mum is unwell or if I have a query they are just a phone call away and are always ready to help in any way they can.

Reply from Yvonne Brown at Flexserve Home Care

Thanks for sharing your experience of our service. We are all very grateful for your comments and its wonderful to work together with you as a team.


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Review from Stephen A (Son-in-law of Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Flexserve provided three times daily care to my mother-in-law for more than three years and live-in care for the last 6 months or so of her life. My mother-in-law and the family were always treated with the utmost consideration, patience, kindness, dignity and professionalism. The manager was accessible
and responsive: she succeeded under sometimes difficult circumstances in providing continuity of both care and carer as far as possible, which made a huge difference to my mother-in-law's wellbeing and to our peace of mind.
Strong and lasting relationships were forged with several of the carers and we have been happy to recommend Flexserve to a number of friends and neighbours who have had need of care, sometimes at very short notice.
As a GP, I am well aware of the challenges facing care agencies in providing this essential service to vulnerable patients and their families. I feel Flexserve has risen to these challenges better than I could possibly have wished for.

Reply from Yvonne Brown at Flexserve Home Care

Thanks so much for sharing the experience of our service. It was great to work with you and your family. Flexserve staff are very grateful to hear such great comments from a professional in the care industry and a family member of our client.


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Review from Donnalyn H (Cousin of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We know that if you need the care Flexserve are the people to have as you will be in safe hands, in our eyes, they are to be trusted and we can strongly recommend.

Reply from Yvonne Brown at Flexserve Home Care

Thank you so much for the compliments. We enjoy the work we do and commit to go the extra mile to work with our existing and new clients.


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Review from Larry M (Son of Client) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both in the office and in the home Flexserve are responsive, caring and efficient. We really appreciate the intimacy of the relationship between carers, service user and the family. We feel that we all work together well.

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Current Review Score: 9.6 (9.573)

Overview of Review Score

The Review Score of 9.6 (9.573) out of 10 for Flexserve Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Flexserve Home Care is calculated as follows: ( (40 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 55 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Flexserve Home Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Flexserve Home Care

What Type of Services does Flexserve Home Care offer?

Flexserve Home Care offers Home Care.

How many Carers does Flexserve Home Care employ?

Flexserve Home Care employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Flexserve Home Care to verify any information. View our terms and conditions. Flexserve Home Care has an Enhanced Service – more info.