First City Nursing Services

First City House, 114 Derby Close, Swindon SN2 2PN
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6.0 2 Reviews
  • First City Nursing Services, Swindon
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Care Provided by First City Nursing Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Joanna Chandler (Manager)
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First City Nursing Services Reviews (2)

6.0

First City Nursing Services has a Review Score of 6.0 (6.000) out of 10, based on 2 reviews in the last 2 years. Over all time First City Nursing Services has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
1
1
2
0

Review from M W (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It's an appalling service, care is rushed, inadequate and expensive. The allocated time was never given on any of my visits to my mum. The managers never respond to telephone worries or complaints and the reassurances at the time are empty. Mum was self funded and didn't know what care should look like,
we changed and now she does.

Reply from Evie, HR and Recruitment Lead at First City Nursing Services

We are sorry to hear of your negative experience and would welcome you getting in touch so we can understand your concerns in more detail.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S T (Brother of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the service my brother is receiving.
My brother has the same staff; they know how to help him. They are very friendly and helpful. The office is always helpful and responsive when we call.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.0 (6.000)

Overview of Review Score

The Review Score of 6.0 (6.000) out of 10 for First City Nursing Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.000 for First City Nursing Services is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 12 Ratings = 3

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First City Nursing Services is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2024

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about First City Nursing Services

What Type of Services does First City Nursing Services offer?

First City Nursing Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First City Nursing Services to verify any information. View our terms and conditions. First City Nursing Services has a Basic Service – more info.