First Choice Home Care (Snetterton)

Unit 1B, Harling Road, Snetterton, Norwich NR16 2JU
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8.5 10 Reviews
  • First Choice Home Care (Snetterton), Norwich
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Care Provided by First Choice Home Care (Snetterton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

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First Choice Home Care (Snetterton) Reviews (10)

8.5

First Choice Home Care (Snetterton) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time First Choice Home Care (Snetterton) has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
  • 0
  • 0

Date Published

10
1
1
2
8

Review from S P (Son of Client) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic carers who made my mum much more comfortable in her home.Friendly, caring and lovely. I am a carer of 15+ years and I can tell you these cares are the best about.

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Review from Jacqueline S (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The First Choice Home Care team did an excellent job of caring for my ninety-five year old father. He was treated with kindness, compassion and respect by all the carers who helped him. They provided an outstanding, professional service and I would recommend them to anyone looking for care for a loved
one.

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Review from Maureen F (Daughter of Client) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 95 and a stroke survivor. Now she's in need of more care than I can provide on my own. First Choice have been coming twice a day for a month. Every single member of the team has proved to be lovely to mum. She really enjoys their visits! They are attentive, gentle and thorough. They do exactly
as per the care plan. They also notice and mention any possible worrying issues so I can alert the community nurse. They are a great team and I would recommend First Choice without hesitation.

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Review from J L (Client) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had my carers since the start of this year and each of them are always polite and cheerful, and informal a plus for me! I need personal care which they do very professionally without embarrassment, helping me to remember medication an important factor, prepare meals etc. They have become an important
part of my day.

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Review from Brian P (Husband of Client) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been very independent people for most of our lives so when my wife became disabled it was hard to deal with. Social Services became involved and brought First Choice in. Latterly my wife became completely paralysed and her personal care is now entirely dealt with by the carers four
times each day, and First Choice also assign sitting times to give me a break from looking after my wife between visits.
The care we receive is outstanding for which we are extremely grateful.

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Review from Neil B (Son of Client) published on 18 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been receiving care in the form of twice-daily visits for the past couple of years and in the main, we have been more than satisfied with both the quality of care provided and the calibre of staff with whom we have had contact. As with all interactions, there are some individuals who exhibit
a more caring and empathetic nature than others but it would be true to state that mother has developed friendships with a number of her carers which has been of great benefit to her mental wellbeing since the passing of her husband (my father). There are occasionally issues with regard to the timing of the carers visits, meaning that mother is being put to bed somewhat earlier than she would choose to result in her being in bed for at least 12 hrs a night; this is difficult especially as we move into British Summer Time as it remains light outside. Notification of changes in visit timings would be appreciated.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you so much for your review. We really appreciate it. It's great to hear that both you and mum are happy with the care and support we provide. We are looking into the issue raised and hope to resolve it promptly and accurately. Thank you again.


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Review from Ernest C (Client) published on 17 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at First Choice Home Care (Snetterton) are wonderful. The office staff have communicated with us throughout the time we have had care, when I first started with them my package was set to start a week after my return home. However, First Choice Home Care (Snetterton) ensured that I did
not go without care for a single day and brought their start date early to match my discharge from a care home. They have looked after me for around three years but they also consider my family and go above and beyond their duties. When I spent time in hospital they made regular contact with my son ensuring everything was okay. They have observed my needs for all aspects of my care and discussed with us extra support when we needed it.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you for taking the time to share your feedback with us. We are pleased to hear that all staff at First Choice Home Care have gone the extra miles and ensure that you have been provided with the right level of support. It's wonderful that the support and services that we provide have made such a difference for you and your family.


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Review from Linda W (Daughter of Client) published on 17 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is ninety-six now and very frail. She has deteriorated in the last six months but the care and consideration shown to her by her carers have been excellent. A couple of the carers are particularly good with her and go the full mile in making sure all is well. There have been a couple of occasions
when I have needed the carers to attend between scheduled visits for “an emergency“ which turned out to be minor but they have always been happy to help. She is treated with dignity and respect.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you very much for sharing your experience with us. We are very pleased to hear you and mum are happy with the care and support that we provide.


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Review from Paul T (Son of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First Choice Home Care provides care for my mother, who suffers from Alzheimer's. I am extremely pleased with the level of care that First Choice provides. All staff/carers are friendly, professional and go above and beyond to ensure my mother's care needs are met. All carers are positive, polite, respectful
and patient when engaging with my mother and their understanding of her condition is very good. First Choice has been extremely supportive, adaptable and flexible and always work to suit my mother's needs and with her best interests at heart. First Choice always works to ensure the care and service they provide is beneficial to my mother, and their approach to her care is very positive. Overall, all members of staff and carers at First Choice are friendly, professional, approachable, supportive and are always looking to provide the very best level of service possible. I am very pleased and grateful for the work that First Choice do and the level of care and support they provide.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you so much for your kind words. We’re so happy to hear that mum and yourself are happy with the care services that we provide. Thank you again!


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Review from Hilary C (Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used First Choice Home Care (Snetterton) since 2014. I’m very pleased with the professional care that they have given me over the years. They make sure they listen to me about what my needs are and relay them to the carers that come to my home.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for First Choice Home Care (Snetterton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for First Choice Home Care (Snetterton) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First Choice Home Care (Snetterton) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about First Choice Home Care (Snetterton)

What Type of Services does First Choice Home Care (Snetterton) offer?

First Choice Home Care (Snetterton) offers Home Care.

How many Carers does First Choice Home Care (Snetterton) employ?

First Choice Home Care (Snetterton) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Choice Home Care (Snetterton) to verify any information. View our terms and conditions. First Choice Home Care (Snetterton) has a Basic Service – more info.