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Woodlea Home Care has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Woodlea Home Care has 1 review.
Review from S B (Client) published on 15 May 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Jenna Edwards, Manager at Woodlea Home Care
Thank you for your review of the accommodation. On investigation of your comments, it has been shown that all appropriate action was taken by the service at the time you initially raised this concern. This was fully investigated by the local authority and ourselves and the complaint was not upheld. As a service, we seek regular feedback from our service users to ensure an effective, safe and positive service is provided.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.0 (1.000) out of 10 for Woodlea Home Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Woodlea Home Care is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Woodlea Home Care is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Oct 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Woodlea Home Care to verify any information. View our terms and conditions. Woodlea Home Care has a Basic Service – more info.
