Camden Council Outreach Support

10 Bramhurst, Abbey Road Estate, Bolton Road, London NW8 0AX
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4.0 1 Review
  • Camden Council Outreach Support, London

Care Provided by Camden Council Outreach Support

  • Type of Service
  • Home Care Provider
  • Local Authority Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • London Borough of Camden
  • Person in charge
  • Martin Nsubuga (Manager)

Camden Council Outreach Support Reviews (1)

4.0

Camden Council Outreach Support has a Review Score of 4.0 (4.000) out of 10, based on 1 reviews in the last 2 years. Over all time Camden Council Outreach Support has 1 review.

Overall Experience

  • 0
  • 0
  • 1
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Date Published

1
0
1
1
0
Overall Experience  Overall Experience 3.0 out of 5

My experience needs to be improved with the caring service. The organising is not great and neither is the communication. They don't let me know in advance if a carer is absent. It ruins my routine and causes me distress.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 4.0 (4.000)

Overview of Review Score

The Review Score of 4.0 (4.000) out of 10 for Camden Council Outreach Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Camden Council Outreach Support is calculated as follows: ( (4 Excellents x 5) + (1 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 6 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Camden Council Outreach Support is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Camden Council Outreach Support

What Type of Services does Camden Council Outreach Support offer?

Camden Council Outreach Support offers Home Care.