Verve Homecare London

Exchange Tower, 1 Harbour Exchange Square, 11th Floor, London E14 9GE
Submit a Review
8.9 16 Reviews
  • Verve Homecare London, London
Verve Homecare is one of the leading providers of complex care supporting Service Users in the United Kingdom.

How they provide their complex care services is more than just a way of working, it’s a part of everything they do and who they are.

They strive every day to be better than the one before. They are passionate about never letting people down. They never hold back from going further in order to give the best care possible.

They have a mission, and it’s a very simple one - To be known for providing unparalleled levels of care and safety to the complex care sector. To be the very best at what they do, because their clients, at home and in the community, deserve nothing less.

Their success is measured by clients’ ability to flourish and to live their best possible lives.

Verve Homecare has an enviable reputation for providing bespoke care selections, tailored to the very individual needs of clients. They achieve this through a meticulous scoping process, matched to experienced, reliable and caring staff, supported by vast experience and an extensive knowledge of the sector.

At Verve Homecare, there is an ‘on-the-road’ assessment and compliance team, available 24 hours a day, 7 days a week, ensuring all clients’ needs are met and providing the peace of mind that your chosen provider can take care of every single detail.

Please contact Verve Homecare to find out more about them and to find out how they can create the solution that’s just right for you.

Verve Homecare. No one cares more.

Show Verve Homecare London on the Map

Care Provided by Verve Homecare London

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Will Hobson (Nominated Individual)

Verve Homecare London Reviews (16)

8.9

Verve Homecare London has a Review Score of 8.9 (8.900) out of 10, based on 12 reviews in the last 2 years. Over all time Verve Homecare London has 16 reviews.

Overall Experience

  • 10
  • 2
  • 2
  • 0
  • 2

Date Published

16
6
7
12
4

Review from K S (Father of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the service from Verve Homecare since late 2018. They have provided an excellent service and we didn't have any issues with the care package. The nurses are well competent on the tracheostomy care along with the ventilator. The care coordinator and nurse lead are always helpful to
fulfil our child's care package needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K J (Mother of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy that a particular staff member keeps checking on me whilst my son is in hospital and keeping up with his every need means a lot. They have always provided enough staff and have filled positions when staff are sick.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P M (Father of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have delivered everything they promised & ran a really controlled and structured handover from the previous care providers. I like the fact that the care plan and clinical notes are available live online. The clinical leads and management team are very responsive whenever any problems arise and
have worked hard to try to maintain a stable and balanced team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R R (Mother of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Overall the company are terrible at communicating, rotas are not sent to clients and you are left in the dark as to whether anyone may turn up. We have had multiple negative experiences with carers and nurses sleeping on the job, including one who blocked our child's door - night shifts are meant to
be waking nights.
We would not recommend this care agency to anyone.

Reply from Will Hobson, Head of Operations at Verve Homecare London

I am deeply sorry you feel this way and you feel you have had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Rotas are available via our online portals and tablets we provide on site. We wish you all the very best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Melissa W (Mother of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we have been with Verve we have had no issues. Everyone has been lovely. I myself have struggled with the fact we need your service but it's definitely been the best thing for my son and I will be forever grateful. His 2 main nurses are fantastic and I feel more settled knowing they are with him
at school and also on the journey to school and back home again.
Clinical lead is fantastic and so is the lady I communicate with from Verve.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Wife of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been with this agency for four years now, during this time we have had several carers some have been excellent and fully trained on the complexities of my husband's health condition, recently I have noticed that training has improved for the carers. Our clinical lead is amazing, empathetic
and a great listener who always actions our requests and provides excellent support to the carers, she works very hard to ensure carers are fully trained on my husband's health needs, updating his care plan when required. Our coordinator is outstanding, we were lucky to have her on our package a few months ago and we can clearly see the difference and importance of having someone who is empathetic, approachable, and friendly with exceptional communication skills all of which she possesses, this was missing previously before she joined us. She has the ability to make us feel assured as well as the carers on the package ensuring covering all shifts with trained staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Mother of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son receives nighttime care from Verve Homecare. The staff are well trained, well experienced. The clinical lead is also very helpful, very experienced and full of knowledge. The office team and the out-of-hours team are highly professional. The rotas are always done in advance. Any issues are taken
very seriously. I have never had to chase them or send reminders for anything. Overall, definitely the best company as they provide highly trained staff and take the client's needs very seriously.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Safia B (Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service providers. Punctuality and accuracy.
On-call service is always available.
Reliable and trustworthy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N B (Mother of Client) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good continuity of staff. Lovely care coordinator. Good service. We've been using this agency for a few years for our son, the service provided is amazing and the staff members we have go over and beyond for him which is lovely. Communication between me and the coordinator is amazing. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Omar H (Father of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So far so good, no complaints. Business as usual, with a new name for the agency but same contact: the homecare coordinator and resource team lead, who has excellent customer service experience and always tries his best to deliver. Well done to him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Reon T (Father of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company is a farce and have put my child’s life in serious danger on multiple occasions. The so called nurses are scared to handle tracheostomy patients and mostly they sit down on their phones, distracted by their lives instead of concentrating on the young child in their care. This company should
not be allowed to care for children. Today no one has turned up.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jon M (Father of Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My son's carers are great.
My contact is great also.
I do find the flexibility with Verve extremely disappointing and poor.
When a carer calls in sick we lose the hours until they are replaced and we have to accept that but if we need additional hours it’s a flat no.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanna T (Mother of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care! They provide professional healthcare practices to all carers. Consequently, ensuring that all carers are trained to very high standards. Everything you would want from a healthcare agency for your loved one, care, safety, dignity, experience and professionalism. As a mother of a profoundly
disabled young adult, I would highly recommend Emergency Personnel. As the old saying goes - you've tried the rest, now try the best!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Doris S (Client) assisted by family/friend published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers were very supporting and gentle.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Granddaughter of Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided with this agency I'm extremely satisfied with. The carers are very friendly and natural with their line of work. They were never hesitant to be helpful and attending to any needs. I'm so thankful for them and all the people that have helped it all happen. Always feels comfortable to
ask for help which is such a big plus to feel easy to ask.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue E (Friend of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my most profound commendations for two of your carers I met when I visited my friend today.
I am also happy to commend your agency as you have compiled a comprehensive care file with clear and precise care plans.
Well done.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.900)

Overview of Review Score

The Review Score of 8.9 (8.900) out of 10 for Verve Homecare London is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Verve Homecare London is calculated as follows: ( (42 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (13 Very Poors x 1) ) ÷ 66 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Verve Homecare London is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Leyla

Leyla Hyda

Job Title: Registered Manager

Joined: 2020

Leyla has been in the health and social care sector for over 12 years and has extensive experience in compliance and quality assurance. As a Registered Manager, she blends together her experience within compliance and sales and works towards consistently improving and strengthening the service.


Tyler

Tyler Burroughs

Job Title: Business Development Manager

Joined: 2015

My name is Tyler Burroughs, I am the business development manager for Verve Homecare, I am going into my 9th year working with the company that I started as an apprentice at the young age of 17.


I am responsible for driving business growth within our service, developing a network of contacts to attract new clients, researching new market opportunities and overseeing growth projects.


I love working as part of an MDT team that all work towards our services ethos that No one cares more.


Ellie

Ellie Harris

Job Title: Regional Clinical Manager - Bristol

Joined: 2020

My name is Ellie I am a registered mental health nurse with over 13 years of healthcare experience. I have a strong passion for working with service users in all different environments, including community, forensic, PBS, supported living and hospital settings.


I enjoy supporting service users to integrate with the community, improve their functional skills, academic skills and activities of daily living, and building purpose for young adults and working-age adults who may face difficulties accessing services due to their clinical interventions or individual need.


I promote the holistic, person-centred model for all our service users, including the service user themselves, family, carers and MDT, advocating for each individual to empower them in decision-making and enabling them access to choices.


Barry

Barry Clarke

Job Title: Clinical Lead Nurse

Joined: 2023

I have been working within community complex care for over two years and enjoy my role very much.


As a clinical lead, I am responsible for the clinical assessment, review and implementation of care packages within the community, and ensuring that our clients have access to highly trained and motivated staff.


My normal working day would entail communicating with the Multidisciplinary team and liaising with families to provide appropriate care.


Verve Homecare ensures that our care plans and clinical pathways are current and follow set guidelines and deliver our homecare goals and objectives.


Will

Will Hobson

Job Title: Head of Operations

Joined: 2019

With over 25 years of experience working in Driving, Education, Industrial & mainly Healthcare Recruitment for 19 of those 25 years, I have worked my way up from a Trainee Consultant to running my own recruitment agencies.


First and foremost, I am skilled in successfully matching individuals to new jobs but I also excel in creating an environment where staff feel comfortable and motivated. Over the years business operations, database administration, project management, HR, legal, tenders, website development, digital implementation, management, social media, sales plans and the training of the workforce have been added to my portfolio of skills.


Frequently Asked Questions about Verve Homecare London

What Type of Services does Verve Homecare London offer?

Verve Homecare London offers Home Care.

How many Carers does Verve Homecare London employ?

Verve Homecare London employs 5000 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Verve Homecare London to verify any information. View our terms and conditions. Verve Homecare London has a Platinum Service – more info.