Ellie Sunrise Healthcare Derby Reviews (4)
Ellie Sunrise Healthcare Derby has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Ellie Sunrise Healthcare Derby has 4 reviews.
Review from Andrew B (Son of Client) published on 15 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
The service you provided for our mum was exemplary. Caring, loving, friendly, and so supportive. We are most grateful for meeting this amazing team of people.
We cannot thank you enough for being there through
Nothing was too much trouble for any of you.
Simply amazing people!
As we move on from our loss the entire team will always be remembered.
I will tell anyone who needs carers to choose Ellie Sunrise.
It was our pleasure to meet you all.
Reply from Ellie Chabya, Manager at Ellie Sunrise Healthcare Derby
Thank you so much for your response and your very kind words. Your review will be passed onto the whole team especially those who worked closely with your mum. It was a pleasure to support your mum and family and we wish you the very best.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Helen W (Daughter of Client) published on 13 March 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gary B (Son of Client) published on 20 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P B (Daughter of Client) published on 15 November 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Ellie Sunrise Healthcare Derby is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Ellie Sunrise Healthcare Derby is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ellie Sunrise Healthcare Derby is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.