Lead Care

Unit 10 A, B, Knowl Piece Business Centre, Knowl Piece, Hitchin SG4 0TY
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10 44 Reviews
  • Lead Care, Hitchin
At Lead Care, they know that home is where the heart is...

They know that many people would prefer to receive care at home, rather than facing the uncertainty and upheaval of going into a care home. That’s why they will work with you to uphold the ethos that nothing compares to being in your own home, surrounded by the people and things you love.

The types of homecare that they provide include:

- Supporting those with dementia
- Supporting those who have physical health needs or mobility needs
- Providing home visits for companionship
- Respite care to relieve family members or other full-time Carers
- Live-in care services
- Palliative / end-of-life care

The main driver is to support you in staying at home for as long as possible and maintaining your independence and dignity.

To make this happen, they work on creating a robust and positive culture. All staff must fundamentally believe in the provision of great care, alongside being respectful and transparent. The interview process is comprehensive and thorough, as they only want the best staff.

They will also match Carers to a specific client i.e. you can choose who you want to deliver your care. They want all clients to feel safe and comfortable with the staff who will deliver their care. That’s all part of great service delivery.

They also realise that your needs might change over time. With this in mind, they will adapt your care plans and risk assessments so that they accurately reflect your current status, both physically and mentally.

The person-centred and holistic approach means that care provided is client specific and tailored to the individual presentation of each client, so that their Quality of Life improves.

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Care Provided by Lead Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ashling Turner (Manager)

Funding & Fees Guide for Lead Care

  • Prices

  • Rates to April 2025
    1hr - £26.00
    45mins - £21.50
    30mins - £16.50
    live in care - starts from £1100per week

Lead Care Reviews (44)

Total of 44, showing 1-20
10

Lead Care has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Lead Care has 44 reviews.

Overall Experience

  • 30
  • 13
  • 1
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  • 0

Date Published

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5
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34

Review from Stuart B (Son of Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The live-in care extended to my mother goes beyond help with daily living, into friendships and companionship that ease and enrich her life as she, once very active, tries to cope and come to terms with the infirmities of old age. The understanding and patience of her carers not only help to make her
life comfortable but are invaluable in easing the loss of her much-loved husband. The attention to care and well-being has put my sister and I at ease for we both live elsewhere, unable to make frequent visits. Perhaps it was my mother herself who best expressed the quality of her care when she said, 'I'm happy here'.

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Review from Melissa F (Mother of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good with my daughter's personal care. She needs staff who will talk to her and make her engage which most do. They are very good when my daughter is unwell, which she has been over the last few months, which has made her depression worse. My daughter would like to know each week
who is coming and she would like a say in who's her main carer.

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Review from Simon H (Partner of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Lead Care for around three years now.
All I can say is how wonderful the carers we have had over this period are
They are caring - polite- friendly- everything!
The office staff is so professional and excellent a marvelous and friendly company.
The previous carer we had was a lovely
girl from Romania.
The current carer we have is a lovely girl from India so pleasant I hardly know she’s here! Gets on with caring and makes my partner so happy.
We are so lucky to have had such caring carers and both are a credit to Lead Care.

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Review from Carol S (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last few weeks have been very good as I am now having the same carer each visit three times daily, so have been very pleased with the care I receive. I'm always informed of the time of next visit and if having days off, who will be my carer for their time. Overall, very happy with my care.

Reply from Marina Katsarova, Director at Lead Care

Thank you Carol. We do our best to provide continuity of care. We truly appreciate your kind words.


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Review from C C (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are kind and gentle. They are supportive and ready to help. I get along very well with them. A big thank you to the carers and Lead Care.

Reply from Marina Katsarova, Director at Lead Care

Thank you for your kind words and for taking the time to share your experience with us. I've passed your kind words on to the team. If you ever need anything extra, please don't hesitate to contact our office - the manager and office staff will be happy to assist.


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Review from Christine S (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the service that Lead Care provided for my dad a few years ago and now for my mum.
The carers are all very friendly, kind and caring to mum. She has regular carers 3 times a day and they arrive at regular times. They are always cheerful and even find the time to have
a little chat with her which she loves.
If I need to call the manager to make any changes or discuss anything, she always deals with anything promptly and is always very friendly and extremely helpful. I would definitely recommend Lead Care to anyone.

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Review from Jill T (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care my dad receives. Always keep me updated with any concerns about my dad's health.
Always treat my dad with the utmost care to make sure he is safe, which helps him to stay in his own home.

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Review from Jayne C (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lead Care is a really good care company, from management to carer they are all very helpful. There has never been a missed visit. As I live 2 hours away it is real peace of mind for me, the app is really good too. I do not have a negative thing to say about Lead Care.

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Review from Susan B (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mother has always been excellent, but support to both myself and my mother over the last six months has been outstanding since she had a fall resulting in a broken hip. This fall has weakened her considerably, she has poor mobility and requires 24-hour care. The carers are very professional,
polite and caring towards my mother and she looks forward to seeing them every day.

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Review from A F (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was very helpful in sorting an invoice out for me also all the staff are very warm caring and helpful to my dad!
Nothing is too much trouble for them even if you change things!
Thank you Lead Care!

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Review from B R (Son of Client) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-managed care provider, always available if needed. Clients are treated respectfully while providing care and support. The staff arrive as expected taking time to engage with the client and taking a real interest in the client through discussion. Would recommend Lead Care.

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Review from Shirley M (Client) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had very good care given in the past few months.
Kind, very helpful and very grateful.

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Review from W M (Client) assisted by family/friend published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lead Care provides a reliable and caring service four times a day. Nothing is too much trouble, and communication between Lead Care and the client and my family is very good. I would not be able to remain in my home without the carers.

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Review from J W (Client) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been cared for by Lead Care for over two years and can only speak very well of them. They come four times a day and are always cheerful which makes you feel good. They are always kind in all they do. I couldn't wish for a better care team.

Reply from Marina Katsarova, Director at Lead Care

Thank you for your review. We are delighted to hear we're doing well!


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Review from R K (Friend of Client) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All in order!
Thanks for all your continued service.

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Review from A C (Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Lead Care. As the name, they are very caring and helpful.

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Review from Penny D (Daughter of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very impressed with the care provided by her live-in carer. This has enabled Mum to spend the last few months in her own home surrounded by her home comforts. Since breaking her hip in January, the care she has received has been wonderful.

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Review from P S (Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated well with great care and my dignity is always respected. My care has been delivered and my wishes are always paramount. I could not expect any better care if it was my own family.

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Review from Janet E (Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely polite, caring and friendly.

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Review from J S (Wife of Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable, kind carers. Careful use of PPE. My husband is hard of hearing and does find the language difficult so I do have to interpret what I understand to him. We couldn't cope without them coming.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Lead Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Lead Care is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lead Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Lead Care

What Type of Services does Lead Care offer?

Lead Care offers Home Care.

How many Carers does Lead Care employ?

Lead Care employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lead Care to verify any information. View our terms and conditions. Lead Care has a Platinum Service – more info.