Lead Care

Unit 10 A, B, Knowl Piece Business Centre, Knowl Piece, Hitchin SG4 0TY
Submit a Review
10 44 Reviews
  • Lead Care, Hitchin
At Lead Care, they know that home is where the heart is...

They know that many people would prefer to receive care at home, rather than facing the uncertainty and upheaval of going into a care home. That’s why they will work with you to uphold the ethos that nothing compares to being in your own home, surrounded by the people and things you love.

The types of homecare that they provide include:

- Supporting those with dementia
- Supporting those who have physical health needs or mobility needs
- Providing home visits for companionship
- Respite care to relieve family members or other full-time Carers
- Live-in care services
- Palliative / end-of-life care

The main driver is to support you in staying at home for as long as possible and maintaining your independence and dignity.

To make this happen, they work on creating a robust and positive culture. All staff must fundamentally believe in the provision of great care, alongside being respectful and transparent. The interview process is comprehensive and thorough, as they only want the best staff.

They will also match Carers to a specific client i.e. you can choose who you want to deliver your care. They want all clients to feel safe and comfortable with the staff who will deliver their care. That’s all part of great service delivery.

They also realise that your needs might change over time. With this in mind, they will adapt your care plans and risk assessments so that they accurately reflect your current status, both physically and mentally.

The person-centred and holistic approach means that care provided is client specific and tailored to the individual presentation of each client, so that their Quality of Life improves.

Show Lead Care on the Map

Care Provided by Lead Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ashling Turner (Manager)

Funding & Fees Guide for Lead Care

  • Prices

  • Rates to April 2025
    1hr - £26.00
    45mins - £21.50
    30mins - £16.50
    live in care - starts from £1100per week

Lead Care Reviews (44)

Total of 44, showing 21-40
10

Lead Care has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Lead Care has 44 reviews.

Overall Experience

  • 30
  • 13
  • 1
  • 0
  • 0

Date Published

44
1
5
10
34

Review from Maureen S (Client) assisted by family/friend published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the rain, snow and icy conditions the carers turned up daily still cheery and smiling. I find the carers very personable, easy to talk to and clean. They are willing to listen and it is easy to explain how I like things done. When I need an earlier time due to an appointment, the carers have
always turned up in time to get me ready. I do find that some of the men are reluctant to brush and tie my hair, whereas the ladies just do it. I clip my own hair back on these occasions. Overall, I am very happy with the level of care and personal service I receive. Thank you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carole N (Wife of Client) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All your staff are friendly on the whole but one or two I tolerate as they are looking after my husband, which is my main concern.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan M (Wife of Client) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been very happy with the care he has received during the last 8 months.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter H (Client) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately being in a wheelchair because of Parkinson's, having played soccer till 45, cricket till 60, then taking up golf, I found the situation I am in difficult to accept. Then life changed because I have met carers who I refuse to call carers - they are now very dear friends who make my life
wonderful, thanks to Lead Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mandy M (Daughter of Client) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lead Care have provided excellent service to my mum. This has also provided my dad with some much-needed respite, knowing that my mum is in 'capable hands' each day.
The carers are excellent and have built a trusting relationship. They are interested in the people they care for and are genuinely concerned
about my mum and dad's wellbeing.
I would highly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Wife of Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carer is excellent, she is conscientious and very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard J (Client) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B H (Client) assisted by family/friend published on 21 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been completely happy with Lead Care. They have given us confidence to move forward in a positive way. Everything is dealt with efficiently and they are easy to contact if necessary, which is very important. The Lead Care manager is first class, always willing to discuss any issues.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A L (Daughter of Client) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed assistance with her personal care and we found the two carers allocated from Lead Care were sensitive to her needs and requests, able to preserve her dignity and warm and caring so that she felt at ease.
I would like to thank you for the kindness and sensitive care given to my mum
at a very difficult time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M N (Client) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers at this moment are very at the very least excellent. I have nothing but my admiration for their dedication to their work.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P K (Daughter of Client) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Invaluable service. Staff were on time, considerate and compassionate.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a laryngectomee and had no vocal cords when care commenced in June 2019. My prosthesis valve had come out and I was unable to speak. Consequently, carers had language difficulties with written communication. After the operation to insert a new valve at the end of July 2019, this problem was resolved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M I (Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with the care workers is that they have been helpful and friendly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Wife of Client) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the service. The carers are very patient and kind. Always punctual and communicate well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue F (Daughter of Client) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have had experience of many care agencies over the last few years, firstly with our father and the last two years with our mother. Lead Care looked after our mother for around 18 months and are, without exception, wonderful. They are caring, understanding, easy to communicate with and
in our families opinion, go above and beyond what we expected. We think so highly of them that we have recently requested their services for my father-in-law.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline O (Daughter of Client) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, cheerful, professional and understanding. They are considerate and take the initiative when necessary. Easy for the family to communicate and liaise with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah W (Daughter of Client) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lead care team have been so wonderful, looking after my dad in his final months. I live some distance away and it was a great comfort to know that such caring and kind people were helping him. Not only that they always went the extra mile and nothing was too much trouble for them. They are trustworthy
and reliable and I would recommend them to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Client) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I need a better time and continuity which has been better lately.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Client) assisted by family/friend published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am much happier knowing the same lady carer is caring for me other than when she has a day off. She has a nice chat with me and makes me feel more secure as I live alone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maurice C (Son-in-law of Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

If there is a problem you phone the management and she soon gets it sorted.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Lead Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Lead Care is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lead Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lead Care to verify any information. View our terms and conditions. Lead Care has a Platinum Service – more info.