Lead Care

Unit 10 A, B, Knowl Piece Business Centre, Knowl Piece, Hitchin SG4 0TY
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10 44 Reviews
  • Lead Care, Hitchin
At Lead Care, they know that home is where the heart is...

They know that many people would prefer to receive care at home, rather than facing the uncertainty and upheaval of going into a care home. That’s why they will work with you to uphold the ethos that nothing compares to being in your own home, surrounded by the people and things you love.

The types of homecare that they provide include:

- Supporting those with dementia
- Supporting those who have physical health needs or mobility needs
- Providing home visits for companionship
- Respite care to relieve family members or other full-time Carers
- Live-in care services
- Palliative / end-of-life care

The main driver is to support you in staying at home for as long as possible and maintaining your independence and dignity.

To make this happen, they work on creating a robust and positive culture. All staff must fundamentally believe in the provision of great care, alongside being respectful and transparent. The interview process is comprehensive and thorough, as they only want the best staff.

They will also match Carers to a specific client i.e. you can choose who you want to deliver your care. They want all clients to feel safe and comfortable with the staff who will deliver their care. That’s all part of great service delivery.

They also realise that your needs might change over time. With this in mind, they will adapt your care plans and risk assessments so that they accurately reflect your current status, both physically and mentally.

The person-centred and holistic approach means that care provided is client specific and tailored to the individual presentation of each client, so that their Quality of Life improves.

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Care Provided by Lead Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ashling Turner (Manager)

Funding & Fees Guide for Lead Care

  • Prices

  • Rates to April 2025
    1hr - £26.00
    45mins - £21.50
    30mins - £16.50
    live in care - starts from £1100per week

Lead Care Reviews (44)

Total of 44, showing 41-44
10

Lead Care has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Lead Care has 44 reviews.

Overall Experience

  • 30
  • 13
  • 1
  • 0
  • 0

Date Published

44
1
5
10
34

Review from Gillian T (Wife of Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one we have received excellent care from all the carers. They have displayed great care and understanding to my husband's condition and have been very attentive to all his needs. Also, they are very willing to help me in small ways. They have a very happy disposition which puts my husband at
ease with. We have no complaints whatsoever.

Staff

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Management

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Value for Money

Review from E F (Client) assisted by family/friend published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very willing, kind and considerate. Sometimes difficult to understand foreign carers.
Managers always very helpful.

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Management

Treated with Dignity

Value for Money

Review from John William S (Son of Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well looked after. I have asked her about the carers and she has said she is very satisfied with all the carers. Asked if she was to mark the carers out of 10, 10 out of 10 was her answer. Thank you very much for all you do.

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Treated with Dignity

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Review from C J (Son of Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and considerate care staff who work to a high standard. They arrive on time and devote sufficient time to my mother's needs. Never rushed. They engage my mother in conversation. They wish my mother well on departure. Impressed by their friendliness.

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Management

Treated with Dignity

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Lead Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Lead Care is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lead Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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