Essential Care Support

Bulkington Village Centre, School Road, Bulkington, Bedworth CV12 9JB
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23 Reviews
  • Essential Care Support, Bedworth
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Care Provided by Essential Care Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Dwell Dom Care Ltd
  • Person in charge
  • Mark Galli (Managing Director)
Are you the Owner/Manager of Essential Care Support? View your Advertising Options

Essential Care Support Reviews (23)

Total of 23, showing 1-20

Over all time Essential Care Support has 23 reviews.

Overall Experience

  • 17
  • 6
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Date Published

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Review from Kath H (Daughter of Client) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Essential Care Support helped me to look after my Mum for nearly 12 months. During this time the staff were reliable, kind, and caring. Always made sure Mum was comfortable, had something to eat and drink, had her medication, and left her with everything to hand. All was left tidy and they let me know
if there were any problems and also offered solutions to problems. I was very happy with this service.

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Review from J M (Client) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this company for a number of years. I have always been well looked after and most of the people I have I can class as friends, most of the carers go that little bit more. I have always found them helpful and honest. My family also knows that I am well looked after when they go on holiday.

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Review from Roy E (Husband of Client) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had our differences in the past, but the standard of care is really good. The carers are excellent at all times, always asking if we need more, always looking for any sores, ulcers, even whilst working, reporting my wife's condition of the skin. Extra careful when mini-strokes are taking place
or if my wife is having a bad day. Always take care of my wife's arms and hands that are very painful.

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Review from Yvonne S (Daughter of Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the service for a few months. Initially, it was to give medication to our mother but we have found the carers to be flexible and willing to meet her needs. They also check she has eaten and cook food if necessary. The team are friendly, efficient and aware of safeguarding.

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Review from Sandra C (Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive, they are always on time, reliable and very kind to me. Would definitely recommend.

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Review from Sharne C (Daughter of Client) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started having support for Mum so she can continue to live in her own home. This gives us peace of mind whilst we can continue to work. It's a great support to Mum and also gives her more company throughout the day.

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Review from David D (Son of Client) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care support very good. Mum loves them all. That is the main thing for me.

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Review from Tom W (Son of Client) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only provided care for my mum for 4 months until she moved out of the area to be closer to family, but the staff were brilliant. From the assessment to the care delivery, the whole team could not have been better. Even had a visit from the Director of the company to see how we were getting on. They
certainly lived up to their CQC Report and I would say they should have been rated higher, especially after dealing with other companies in the same business. Thanks from all the family.

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Review from Jenny C (Granddaughter of Client) published on 16 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been with the company a couple of months but the care and support has been brilliant. My Nan loves her carers and the office are always helpful (I had lots of questions for them). Great team and happy with our choice of company.

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Review from Lynn W (Wife of Client) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say I am very happy with the service that is provided for my husband. The carers are great with him they are on time and don’t make you feel as if they are rushed. I would recommend to anyone.

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Review from J C (Daughter of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum finds all the staff very friendly and supportive. The office staff are helpful and deal with any questions.

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Review from Doll R (Daughter of Client) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Dad was sent home after a long stay in a hospital, the whole family was worried about how we would be able to cope with his continuing needs. Having done some research, and being recommended Essential Care Support, we couldn't be happier with the choice we have made. Dad is happy, comfortable
and still feels he has his independence, whilst knowing he has the back up of a wonderful team. The carers really "care" and are always happy to go the extra mile. On the odd occasion when I have called the office, the admin team have been exemplary with their professionalism and empathy. I'm delighted we made the choice of using Essential Care Support for our family's needs. I wouldn't hesitate to recommend them to anyone else in need of their help and support.

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Review from Danielle C (Granddaughter of Client) published on 14 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have found Essential Care Support. After having numerous unsatisfactory experiences with other care companies, I am thrilled that I can finally relax knowing my grandmother is in the best hands and being supported by fantastic staff, who genuinely care.

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Review from Roy E (Husband of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As from 8th January 2018, my new care company are 100%, so caring to my wife. They go to great lengths to see and do all and more.
They are so polite and so clean in every way.
Their back up from office staff to supervisors cannot do any more.

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Review from Sheila C (Sister of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great team of carers the company has. They are friendly and polite and always treat my brother-in-law with respect. Over the past few years we have used several companies but can honestly say that since Essential Care Support took over his care, we have been delighted. They always keep us informed
of any changes or issues and have never let us down.

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Review from David T (Brother of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care and very nice staff. All very helpful since starting service in June 2017. No problems to report.

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Review from Fred A (Friend of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful care staff that cannot do enough for my friend. She has been using the company for the past 3 months after trying several other companies but always getting let down. The staff are lovely and they always do as they are asked. We even had a phone call a few weeks after starting with them to
see how we were getting on and if anything needed to be changed. No other company ever did this. They send out a rota so she knows when the calls are and who to expect and sometimes she doesn't always get the same carer but they do let her know if there are any changes. Very happy with the everyone at the company.

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Review from Mark W (Nephew of Client) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Used the company for about 2 years now and never had any concerns or issues. The odd late call but always notified and never missed a call. Care staff are very nice and look after my aunt as if she was a member of their family. Office and senior team have got better over the past 12 months and the new
owner really knows the industry. I had an issue with regards funding and he gave some great advice and support to get it resolved and always to the benefit of the family. Have increased the call frequency recently just for the short term and this was no issue at all.

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Review from Amy T (Granddaughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was looked after at home which meant the world to her and my family as she was able to stay in the home she loved. Fantastic service, would
Highly recommend.

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Review from Jerri T (Granddaughter of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and very caring staff. I always felt safe in the knowledge that my Grandmother was in great hands!

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Essential Care Support

What Type of Services does Essential Care Support offer?

Essential Care Support offers Home Care.

How many Carers does Essential Care Support employ?

Essential Care Support employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Essential Care Support to verify any information. View our terms and conditions. Essential Care Support has a Basic Service – more info.