My Homecare Buckinghamshire & Oxfordshire

Suite C, Unit 1, Walton Lodge, Aylesbury HP21 7QY
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9.7 24 Reviews
  • My Homecare Buckinghamshire & Oxfordshire, Aylesbury
My Homecare (Slough/South Berks and Oxford) offers a quality, first class care service for people who need help and assistance in their own home.

From simple visits where a little help is required, through to full complex care packages, the carers arrive at pre-arranged times and are provided with the time, training and commitment to be able to care for the person. My Homecare also provides 24 hours care and living care services.

Those who, either through illness or injury, require assistance to maintain their well-being, whilst continuing to live in their own home, are supported by My Homecare.

Staff provide a range of care services from domiciliary care,24 hours, night care, cleaning/domestic care and specialist care services including live-in care.

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Care Provided by My Homecare Buckinghamshire & Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Blessing Ekundayo (Manager)

Funding & Fees Guide for My Homecare Buckinghamshire & Oxfordshire

  • Prices

  • Hourly Rate from £29.00

  • Please arrange to speak to our Marketing team.

My Homecare Buckinghamshire & Oxfordshire Reviews (24)

Total of 24, showing 1-20
9.7

My Homecare Buckinghamshire & Oxfordshire has a Review Score of 9.7 (9.685) out of 10, based on 16 reviews in the last 2 years. Over all time My Homecare Buckinghamshire & Oxfordshire has 24 reviews.

Overall Experience

  • 15
  • 7
  • 1
  • 0
  • 1

Date Published

24
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8

Review from Maggie C (Wife of Client) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We appreciate the care and friendliness of the staff. The consistency is another thing to be appreciated. The time they arrive, the small number of carers we see (they don't change every day, chosen from a really large group). It allows me to get to know them and they can see the changes in the 'cared
for'.
Thank you for all your support.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thank you so much for reviewing; my homecare will always do its best to meet client outcomes.


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Review from Russell H (Son of Client) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very well looked after and the carers keep her laughing, which is wonderful to hear.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thank you for reviewing us. We are very passionate about care and are very happy to see that we have made a difference to Mum's well-being.


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Review from H W (Daughter of Client) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be very caring and compassionate. Always treating my Mother with dignity and very supportive of me personally as a family member also caring for my Mother 5 days a week. The service is excellent and I would thoroughly recommend them.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thank you for taking the time to review us, My Homecare takes pride in providing excellent care for those we support. Our staff are all well trained, experienced and supported.


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Review from Fernande M (Daughter of Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My personnel experience the carers have a great relationship with my mother. Nothing is too much trouble and a great support for me. The interaction and care is just wonderful. Thank you.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thank you so much for your kind words. We at My homecare go above and beyond to see that our clients care outcomes are meet, seeing to it that the clients are getting personalised care at all times.


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Review from S B (Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thank you for your review and we are gland that we are meeting your care needs. Here at My Homecare we are passionate to see that our clients care and social needs are effectively supported with our team of well trained and compassionate carers.


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Review from M K (Wife of Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to express my heartfelt gratitude for the exceptional support he received. The team showed incredible compassion, professionalism, and attentiveness to his needs. They not only cared for him physically but also ensured his comfort and dignity were always prioritised. Thank you for making a difficult
time more manageable with your kindness and dedication.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

We do appreciate your heartfelt review, thank you and can only promise that we will do our best to see that we continue to improve in what we do out there in the community for our valuable clients.


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Review from R H (Client) assisted by family/friend published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Experience is variable, consistent with the variety of mixed teams, sometimes as frequent as daily. As with most work teams, certain partnerships with persons of similar work knowledge and ethic will create a more favourable outcome in my own personal view. My medical and physical conditions often create
nervousness as to who will appear on a daily basis. Though I understand that seemingly you need to do this my personal preference would be for a consistent pairing. creating knowledge and confidence in both directions.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thnak you for your response, we will do our best to keep improving.


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Review from Christine P (Daughter of Client) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy with the members of the care staff who have attended to her needs and well-being and has a very happy relationship with them. I find them very helpful and work alongside us as a family and have got to know them as new friends.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thank you so much for taking time out of your busy schedule to provide us with this review. We will share this with our staff; it is good for them to know that their genuine care and passion for clients have not gone unnoticed. My Homecare ensures that during the hiring process, we do all diligence to see that we are hiring those who genuinely care for people and have the passion to help. We provide extensive and personalised training to meet clients' personal-centred care needs.


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Review from I O (Wife of Client) assisted by family/friend published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare has been looking after my husband since April 2023. I cannot fault the attention he receives. The carers always treat him with dignity and encouragement, their care twice each day is second to none. They are also concerned about my welfare which is comforting. I have no hesitation in recommending
My Homecare.

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Review from Noureen K (Client) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with their service. They come on time. If I have any concerns they listen to me and follow the instruction. They are polite and friendly. Always wear a uniform. Just it will be good and helpful if the company can provide shoe covers for them.

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Review from M L (Husband of Client) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, reliable and excellent service.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thank you for your review; we are happy that you and your wife are very pleased with the service you are currently receiving from My Homecare. As a care provider, we always do our best to ensure that staff are fully inducted on every individual needs of our clients, thereby ensuring that they get person-centred care where they have 100% say.


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Review from R F (Husband of Client) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the time that My Homecare have been looking after my wife, I have never had any cause for concern. The carers are all very competent and cheerful and interact very well with my wife. A rapport has been established between both sides and the visits are awaited with pleasure.
Thank you all.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thank you for the feedback; we appreciate it. As a service, we have trained our staff to have absolute focus on the clients we support and their loved ones and are very knowledgeable of all the individual needs and care preferences.


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Review from S I (Daughter of Client) assisted by family/friend published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with My Homecare so far has been very good. The staff and management are good, if we have any problems they listen to us and resolve them. My mum is treated with dignity and is overall happy with the service.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thanks for your feedback and review. We appreciate it. My Homecare ensures that our clients can access the service easily and promptly when needed.


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Review from T H (Client) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thanks so much for taking the time to review our service. As a service, our staff and managers ensure that our clients are well cared for and engaged with what is happening to and around them.


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Review from M L (Client) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always pleasant and fulfil all my needs.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thanks so much for your feedback. We are happy to hear that you are pleased with the services which is meeting your care needs and you are getting good value for your money.


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Review from Stephen M (Son of Client) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care my mother receives. Although, the timing could be improved greatly. Certain members of staff that have visited my mother are and have been fantastic. I hope this will continue.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

Thanks for the feedback and update. We are sorry to hear that the staff on some occasions have not been able to arrive dead to time for your mum's call. Sometimes, the timing could be out of the staff's control due to unprecedented circumstances, but My Homecare is working continuously to ensure that the team get to their clients within the agreed time window.


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Review from Patricia A (Wife of Client) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank your staff in Slough area. I am a retired nurse midwife and health visitor. My husband has mixed dementia and can be extremely challenging.
Carers from My Homecare have been attending my husband for about a month and I cannot praise them enough. They are always on time, cheerful
and professional.
I am only happy that he is now home and receiving an excellent standard of care. Thank you My Homecare team.

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Review from C R (Daughter of Client) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not impressed. I have complained to the CHC. Apparently, I have to use 200 characters but am not allowed to mention negligence.

Reply from Ben Ekundayo, Registered Manager at My Homecare Buckinghamshire & Oxfordshire

We are sorry that you felt this way. As a service, we do all our best to provide a bespoke service for our clients and more than 90% of our clients will attest to that. However, we do understand that the expectations of our clients are different and where some of these expectations are beyond our control, we still do our best to manage them. Please do give us a call if you will like to discuss this further. Thanks.


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Review from Carole D (Daughter of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the Topkare Team of dedicated carers who made my mother, as comfortable as she could have possibly been in the last weeks of her 94-year life. Such professional, practical skills administered with empathy and respectful dignity for the patient and next of kin present during this difficult
time.

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Review from John V (Son of Client) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team display good levels of empathy and do present a cheerful attitude when coming into the house. They always take good care of my mother's needs. They always advise us when running short of materials/creams, etc. so that we can maintain a good level of necessary care with their help. They
are always polite and pleasant to my father.

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for My Homecare Buckinghamshire & Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for My Homecare Buckinghamshire & Oxfordshire is calculated as follows: ( (66 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 92 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Buckinghamshire & Oxfordshire is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Mariana

Mariana lascu

Job Title: Service Operational Manager

Joined: 2017

My Job is to ensure that there is a smooth service delivery to our clients. This role involves managing staff, developing care plans, and maintaining compliance with regulations.


Additionally, I also assist in recruiting, training, and supervising care staff, ensuring they are equipped with the necessary skills to provide exceptional care. Developing personalized care plans in collaboration with clients and their families is a key aspect of my role.


Lauren

Lauren Wylie

Job Title: Deputy Care Manager

Joined: 2022

In my role as Deputy Care Manager, I work closely with the Care Managers to ensure our care services exceed national minimum standards set by regulatory bodies like the Care Quality Commission (CQC). I focus on maintaining person-centred care plans and ensuring compliance with regulatory requirements. Additionally, I take the lead in supervising staff, providing guidance, and fostering a culture of professionalism and teamwork.


Moreover, I handle client complaints, ensuring they are addressed promptly and effectively. Furthermore, I oversee the rota, ensuring the best match of care staff to each client's needs.


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Celsie Thompson

Job Title: Deputy Field Care Manager

Joined: 2022

As Deputy Field Manager, I have a multifaceted role. Firstly, I train new staff members to ensure they're equipped with the necessary skills and support them in gaining confidence in their roles. Secondly, I conduct field visits to ensure our staff deliver high-quality care, adhering to health and safety standards and CQC regulations. I maintain meticulous records of observations and interactions, analyzing feedback to enhance performance. Additionally, I meet with new clients to understand their needs and develop personalized care plans, guaranteeing they receive optimal care.


Frequently Asked Questions about My Homecare Buckinghamshire & Oxfordshire

What Type of Services does My Homecare Buckinghamshire & Oxfordshire offer?

My Homecare Buckinghamshire & Oxfordshire offers Home Care.

How many Carers does My Homecare Buckinghamshire & Oxfordshire employ?

My Homecare Buckinghamshire & Oxfordshire employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Buckinghamshire & Oxfordshire to verify any information. View our terms and conditions. My Homecare Buckinghamshire & Oxfordshire has a Platinum Service – more info.