My Homecare Buckinghamshire & Oxfordshire

Suite C, Unit 1, Walton Lodge, Aylesbury HP21 7QY
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9.7 24 Reviews
  • My Homecare Buckinghamshire & Oxfordshire, Aylesbury
My Homecare (Slough/South Berks and Oxford) offers a quality, first class care service for people who need help and assistance in their own home.

From simple visits where a little help is required, through to full complex care packages, the carers arrive at pre-arranged times and are provided with the time, training and commitment to be able to care for the person. My Homecare also provides 24 hours care and living care services.

Those who, either through illness or injury, require assistance to maintain their well-being, whilst continuing to live in their own home, are supported by My Homecare.

Staff provide a range of care services from domiciliary care,24 hours, night care, cleaning/domestic care and specialist care services including live-in care.

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Care Provided by My Homecare Buckinghamshire & Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Blessing Ekundayo (Manager)

Funding & Fees Guide for My Homecare Buckinghamshire & Oxfordshire

  • Prices

  • Hourly Rate from £29.00

  • Please arrange to speak to our Marketing team.

My Homecare Buckinghamshire & Oxfordshire Reviews (24)

Total of 24, showing 21-24
9.7

My Homecare Buckinghamshire & Oxfordshire has a Review Score of 9.7 (9.685) out of 10, based on 16 reviews in the last 2 years. Over all time My Homecare Buckinghamshire & Oxfordshire has 24 reviews.

Overall Experience

  • 15
  • 7
  • 1
  • 0
  • 1

Date Published

24
7
10
16
8

Review from Rod H (Husband of Client) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the service is good or very good. The thing that is sometimes missed is parking the hoists on the charging points so that the batteries remain charged.
The one activity that annoys me is the carers who smoke stubbing out their cigarettes and leaving them on my driveway instead of placing them
in the rubbish bin.
The value for money rating, I have put 'satisfactory' as my wife receives NHS CHC funding so I don't know what is paid.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tony W (Client) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare provides professional care with a sympathetic well trained friendly care team for whom we are full of praise. The management team adapt to the changing needs and the carers manage their tasks efficiently and sympathetically whilst respecting our privacy. Timekeeping can be a challenge on
the odd occasion, however, a phone call when emergencies arise with the care team is helpful and reassuring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S J (Daughter of Client) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My homecare was arranged by the hospital for the palliative care of my father. Although they only visited over 6 days I was very impressed with the staff that attended.
They were kind, considerate, friendly and very professional. They made a very difficult situation much more bearable. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen V (Daughter of Client) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our live-in carers are very caring people. They are very attentive to my father's needs and take the time to listen to what he is requesting and are always thinking of ways to make him more comfortable. Nothing is too much for them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for My Homecare Buckinghamshire & Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for My Homecare Buckinghamshire & Oxfordshire is calculated as follows: ( (66 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 92 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Buckinghamshire & Oxfordshire is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Mariana

Mariana lascu

Job Title: Service Operational Manager

Joined: 2017

My Job is to ensure that there is a smooth service delivery to our clients. This role involves managing staff, developing care plans, and maintaining compliance with regulations.


Additionally, I also assist in recruiting, training, and supervising care staff, ensuring they are equipped with the necessary skills to provide exceptional care. Developing personalized care plans in collaboration with clients and their families is a key aspect of my role.


Lauren

Lauren Wylie

Job Title: Deputy Care Manager

Joined: 2022

In my role as Deputy Care Manager, I work closely with the Care Managers to ensure our care services exceed national minimum standards set by regulatory bodies like the Care Quality Commission (CQC). I focus on maintaining person-centred care plans and ensuring compliance with regulatory requirements. Additionally, I take the lead in supervising staff, providing guidance, and fostering a culture of professionalism and teamwork.


Moreover, I handle client complaints, ensuring they are addressed promptly and effectively. Furthermore, I oversee the rota, ensuring the best match of care staff to each client's needs.


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Celsie Thompson

Job Title: Deputy Field Care Manager

Joined: 2022

As Deputy Field Manager, I have a multifaceted role. Firstly, I train new staff members to ensure they're equipped with the necessary skills and support them in gaining confidence in their roles. Secondly, I conduct field visits to ensure our staff deliver high-quality care, adhering to health and safety standards and CQC regulations. I maintain meticulous records of observations and interactions, analyzing feedback to enhance performance. Additionally, I meet with new clients to understand their needs and develop personalized care plans, guaranteeing they receive optimal care.


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