Elizabeth Rose Care Ltd (My Homecare)

Unit G23 The Avenues, Team Valley Trading Estate, Gateshead NE11 0NJ
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Top 20 award
9.9 87 Reviews
  • Elizabeth Rose Care Ltd (My Homecare), Gateshead
My Homecare Gateshead provides comprehensive care services throughout Gateshead and its surrounding areas.

Care packages include services such as simple visits for domestic assistance, through to full complex 24-hour care.

All care services are specially designed to suit the needs of the individual, and family are put at the centre of the consulting process to make sure that the client gets the care that is required for them.

All staff are specially selected for the commitment to quality of care and have extensive training for this purpose.

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Care Provided by Elizabeth Rose Care Ltd (My Homecare)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Palliative Care
  • Respite cover
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Michelle Davison (Manager)

Funding & Fees Guide for Elizabeth Rose Care Ltd (My Homecare)

  • Prices

  • £23.50 per hour of care

Elizabeth Rose Care Ltd (My Homecare) Reviews (87)

Total of 87, showing 1-20
9.9

Elizabeth Rose Care Ltd (My Homecare) has a Review Score of 9.9 (9.937) out of 10, based on 16 reviews in the last 2 years. Over all time Elizabeth Rose Care Ltd (My Homecare) has 87 reviews.

Overall Experience

  • 83
  • 4
  • 0
  • 0
  • 0

Date Published

87
2
4
16
71

Review from H M (Client) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent

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Review from S A (Partner of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from Elizabeth Rose. The carers are brilliant at their job, polite, helpful and importantly very caring. Nothing is too much for them and they are always willing to help in any way they can. If we have to change dates and/or times at short notice they are always accommodating. We would
recommend Elizabeth Rose to anyone looking for a good and reliable care company.,

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Review from M M (Wife of Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband started receiving care from the end of April 2024 from the team at Elizabeth Rose Care. They call in a few times a week to provide support for my husband's needs and also for me as I am not able to do the bathing etc. I find all the team very helpful and pleasant and nothing is any trouble
and they will do their utmost to fit in whatever time you need them if possible.

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Review from E H (Daughter of Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Rose Care provides care for my 86-year-old mam who is visually and hearing impaired. The care care they provide is excellent. The carers are respectful, polite and friendly. My mam looks forward to their visits. It is reassuring that the care is first class. The management team are very efficient
and I feel I can contact them at any time to review my mam's needs. I would recommend Elizabeth Rose to anyone who needs care.

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Review from Karen T (Daughter of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Rose Care provide very good service. They have been very flexible in providing extra care when needed for Mum. Everyone is always cheerful and Mum thinks of them more like friends than carers.

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Review from W L (Relative of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I have been really impressed with the care and support that our granny is receiving from Elizabeth Rose Care.

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Review from T R (Daughter of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service provided, the carers are polite, courteous and efficient. Very reliable and available for messaging etc in emergencies. It gives me peace of mind to know they are calling on my mother and taking care of her at the time I am unable to it gives me a break.

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Review from I B (Son of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Organised twice weekly visits that are around 2 hours each to my mother’s home. Staff will carry out various tasks for my mother including taking her to shops, hospital appointments, cooking meals etc. My mother has found the staff fantastic and really looks forward to the days they are due to see her.
Making a massive difference and wish I had taken up the service earlier.

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Review from Godfrey K (Client) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with service.
Good mature carers.

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Review from Deborah P (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Rose Care are fabulous, they provide excellent support for my mum as I live 300 miles away. Not only do they help with general housework but her carer also has time to chat with my mum as she can get lonely being on her own. I've been very happy with the care they provide and my mum views
her as a friend now, which gives me peace of mind that she's being checked in on! I've used the services of Elizabeth Rose Care for over 18 months now and I think their rates are fair and the service they provide feels like genuine care.

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Review from J C (Daughter-in-law of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Rose have been our family lifesavers! They give my mother-in-law outstanding care and allow us to be her family. We know she is in safe hands and give her the care she deserves. A very personable service from wonderful carers.

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Review from V C (Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care company is amazing, brilliant and cater for your needs.

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Review from C B (Client) published on 26 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client for more than two years and I have been very happy with all aspects of the company. My carer is wonderful and does anything I need including personal care or hours of work. Their costs are very reasonable compared to others giving a much inferior service. Excellent all round service.

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Review from G S (Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Elizabeth Rose for the past six weeks and the two staff I have had have been of very high quality and everything I have asked them to do has been done willingly.

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Review from Christine B (Client) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been fortunate to have been cared for by Elizabeth Rose since September 2020 and been very happy and satisfied with the care and treatment. The staff are fantastic and will do anything I ask of them with pleasure. I can recommend this company to anyone requiring kind and caring treatment.

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Review from Gillian W (Daughter of Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This fantastic company have provided superb professional, caring and personal service to our dad. All the staff are genuinely interested in their clients and go the extra mile. Staff are well trained, have an amazing attitude to their clients and have made us as a family feel part of their family. We
feel so fortunate to have been recommended them as a company; it has enabled Dad to live independently in his home for two years - an achievement at 90!

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Review from K W (Sister of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Rose Care Ltd (My Homecare) has provided support for my brother for several years now. His care team are very friendly and courteous. Over time the staff have built up a good working relationship with him. My brother's wishes and needs are fully considered and any issues that he has are promptly
dealt with. The service provided by both care team and management continues to be first class. I have no hesitation in recommending this organisation to anyone requiring care/support.

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Review from Paul C (Son of Client) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company with staff who sincerely care about their clients. Always friendly and good old-fashioned caring ethos. Have sufficient time - not rushed.

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Review from Gina S (Daughter-in-law of Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Rose Care have provided care at home for my mother-in-law over the past 4 years.
Without doubt, every single member of the care team has provided care of the highest standard.
They provide individualised, patient-centred care and have treated my mother-in-law with dignity, kindness and
compassion at all times. They always go the extra mile to support their clients, acting professionally at all times.
I would 100% recommend the team to anyone seeking home care.

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Review from Valerie Y (Daughter of Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the pleasure of knowing the team at Elizabeth Rose for the last 4 years when they looked after our mother. They were always pleasant, patient, kind and caring. The client/patient is always their number one focus and they have always behaved with the utmost professionalism. My family and
I would recommend them as a top-class care company you can depend on.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Elizabeth Rose Care Ltd (My Homecare) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Elizabeth Rose Care Ltd (My Homecare) is calculated as follows: ( (89 Excellents x 5) + (6 Goods x 4) ) ÷ 95 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elizabeth Rose Care Ltd (My Homecare) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Frequently Asked Questions about Elizabeth Rose Care Ltd (My Homecare)

What Type of Services does Elizabeth Rose Care Ltd (My Homecare) offer?

Elizabeth Rose Care Ltd (My Homecare) offers Home Care.

How many Carers does Elizabeth Rose Care Ltd (My Homecare) employ?

Elizabeth Rose Care Ltd (My Homecare) employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elizabeth Rose Care Ltd (My Homecare) to verify any information. View our terms and conditions. Elizabeth Rose Care Ltd (My Homecare) has a Platinum Service – more info.