Elizabeth Rose Care Ltd (My Homecare)

Unit G23 The Avenues, Team Valley Trading Estate, Gateshead NE11 0NJ
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Top 20 award
9.9 87 Reviews
  • Elizabeth Rose Care Ltd (My Homecare), Gateshead
My Homecare Gateshead provides comprehensive care services throughout Gateshead and its surrounding areas.

Care packages include services such as simple visits for domestic assistance, through to full complex 24-hour care.

All care services are specially designed to suit the needs of the individual, and family are put at the centre of the consulting process to make sure that the client gets the care that is required for them.

All staff are specially selected for the commitment to quality of care and have extensive training for this purpose.

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Care Provided by Elizabeth Rose Care Ltd (My Homecare)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Palliative Care
  • Respite cover
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Michelle Davison (Manager)

Funding & Fees Guide for Elizabeth Rose Care Ltd (My Homecare)

  • Prices

  • £23.50 per hour of care

Elizabeth Rose Care Ltd (My Homecare) Reviews (87)

Total of 87, showing 21-40
9.9

Elizabeth Rose Care Ltd (My Homecare) has a Review Score of 9.9 (9.937) out of 10, based on 16 reviews in the last 2 years. Over all time Elizabeth Rose Care Ltd (My Homecare) has 87 reviews.

Overall Experience

  • 83
  • 4
  • 0
  • 0
  • 0

Date Published

87
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4
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71

Review from F H (Daughter of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Rose is a family-run business and that caring ethos shows. My mother's primary carer is superb, professional, caring, and effective and regularly gives the 'extra mile' to help. I wish we could clone her.

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Review from Gordon W (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Elizabeth Rose Care is excellent. They always turn up on time and provide excellent support for my mother who has trouble getting around the house without support. They visit five days a week but are always happy to provide additional visits if required. They also chat with my
mother, as she does get lonely throughout the day.
I can honestly say I have always been happy with the care they provide and my mother appreciates the help they provide.

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Review from V C (Daughter of Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful support was given by three male members of staff and my dad very much enjoyed their visits from a social point of view as well as providing help with personal care. Many thanks!

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Review from Michael H (Son of Client) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again, I have to score Elizabeth Rose Care excellent in all categories. Whilst my father's health has continued to deteriorate, the level of care delivered by Elizabeth Rose Care has just for better and better. It is so reassuring to know my father is being so well looked after, thus providing
me with immense peace of mind, and othing is ever too much trouble for them. I don't recall ever awarding any organisation of business a continuous ten out of ten, but with Elizabeth Rose Care, it's very easy for me to do so.

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Review from Andrew H (Son of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very cautious about relinquishing some of our father's care to strangers, having not had the best experience of care companies in the past but we are touched, amazed, and extremely relieved at the level of care he is receiving now. The staff go above and beyond anything we could expect them
to do and we know that our father is in very safe, caring, and obviously well-trained hands. We can't thank you enough for our peace of mind.

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Review from J T (Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers I have are helpful, friendly, and willing to assist me in every way. I look forward to their visits - they are now like friends to me.

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Review from Joyce H (Sister-in-law of Client) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Elizabeth Rose and the care that my sister-in-law receives from them. They are caring, kind, and trusting which gives us peace of mind at the quality the company provides.

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Review from K B (Son of Client) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Elizabeth Care. Fantastic carers, very good planning, and scheduling, great back-office staff, efficient admin. They've been caring for Dad for nearly 15 months throughout the pandemic and have been delivering first-class care. Highly recommended.

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Review from Jeni G (Granddaughter of Client) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am over the moon with the first-class care that Elizabeth Rose provides for my Grandma. It is so reassuring knowing that she is being very well looked after, especially in her vulnerable state. The carers that I have seen with her make a huge difference to her life, are always making her laugh, and
have the patience of saints! I would highly recommend this company to anyone who is looking for high-quality care!

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Review from L M (Client) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly satisfied with my regular carer. Prompt, excellent service. Recommend to anyone.

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Review from Anthony P (Client) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best service I could wish for. Second to none.

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Review from Thomas C (Client) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with this service.

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Review from Linda F (Daughter-in-law of Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was treated with respect and dignity. She was extremely well cared for and she really liked the company of the care staff who came to know her very well. We were kept informed with any concerns/issues. The flexibility of the service is amazing meaning staff were on hand for extended
visits/facilitating appointments.

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Review from Sue H (Daughter of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has the carers once a day every day to administer his ointments and prepare him for bed. They also provide a valuable role in chatting and discussing all sorts of topics with him during their hourly visit. My father looks forward to their evening visit and enjoys the company of the two carers
which he sees. The carers also keep us updated on how my father is, as at 95 years old and still living at home, life is a challenge. During Covid, they took him for his injections so that he was covered as a vulnerable person. They waited with him and made sure he was OK. As a family, we can highly recommend the service that Elizabeth Rose offers to their clients.

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Review from Susan R (Wife of Client) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was looked after by Elizabeth Rose Care for approximately 5 years. They were more than carers, they cared. They were like extended family. My husband was diagnosed with cancer earlier this year. His greatest wish was to stay at home. With the care and support of Elizabeth Rose Care, we were
able to keep him at home until the end. The care provided was outstanding, they enabled him to keep his independence. He couldn't have received better care anywhere.

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Review from Darrin A (Nephew of Client) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged with Elizabeth Rose Care earlier this year in the care of our uncle. We found the service exceptional from the management to the personal care of the professional carers. For obvious reasons, we hope we don't need the service for any other members of our family, but if we did we wouldn't
look anywhere else.

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Review from Alistair L (Son of Client) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Elizabeth Rose has given to my mother has been exceptional. They even help when I call them at short notice. They have taken so much stress out of caring for a loved one.

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Review from B H (Friend of Client) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service Elizabeth Rose provide for my friend. They are professional at all times and always prepared to go the extra mile.

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Review from Jo C (Granddaughter of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Rose Care are amazing with my grandma. They look after and support her extremely well and they have a great team. I am really pleased with Elizabeth Rose Care.

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Review from Will C (Grandson of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Rose are fantastic with my Grandma.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Elizabeth Rose Care Ltd (My Homecare) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Elizabeth Rose Care Ltd (My Homecare) is calculated as follows: ( (89 Excellents x 5) + (6 Goods x 4) ) ÷ 95 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elizabeth Rose Care Ltd (My Homecare) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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