Elizabeth Rose Care Ltd (My Homecare)

Unit G23 The Avenues, Team Valley Trading Estate, Gateshead NE11 0NJ
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Top 20 award
9.9 87 Reviews
  • Elizabeth Rose Care Ltd (My Homecare), Gateshead
My Homecare Gateshead provides comprehensive care services throughout Gateshead and its surrounding areas.

Care packages include services such as simple visits for domestic assistance, through to full complex 24-hour care.

All care services are specially designed to suit the needs of the individual, and family are put at the centre of the consulting process to make sure that the client gets the care that is required for them.

All staff are specially selected for the commitment to quality of care and have extensive training for this purpose.

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Care Provided by Elizabeth Rose Care Ltd (My Homecare)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Palliative Care
  • Respite cover
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Michelle Davison (Manager)

Funding & Fees Guide for Elizabeth Rose Care Ltd (My Homecare)

  • Prices

  • £23.50 per hour of care

Elizabeth Rose Care Ltd (My Homecare) Reviews (87)

Total of 87, showing 41-60
9.9

Elizabeth Rose Care Ltd (My Homecare) has a Review Score of 9.9 (9.937) out of 10, based on 16 reviews in the last 2 years. Over all time Elizabeth Rose Care Ltd (My Homecare) has 87 reviews.

Overall Experience

  • 83
  • 4
  • 0
  • 0
  • 0

Date Published

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4
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71

Review from B R (Granddaughter of Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service for my Grandma!

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Review from G K (Client) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good mature care team backed by good management. Very happy to recommend.

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Review from S W (Grandson of Client) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my grandma I find her extremely well looked after and always very well presented. I can't fault Elizabeth Rose as a company and would definitely recommend them to anybody looking for a potential care company.

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Review from Raymond H (Client) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

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Review from S H (Daughter of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Elizabeth Rose gives to my mum is second to none. It gives our family peace of mind that she is being well looked after. The carers go the extra mile and always leave my mum looking well presented. We couldn't ask for anymore.

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Review from C F (Son of Client) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient and friendly staff, easy to contact, very caring and considerate towards my mother. Good value for money.

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Review from S C (Son of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service provided is very, very good. No issues with missed calls. Very flexible.

Reply from Graham Harrison, Responsible Individual at Elizabeth Rose Care Ltd (My Homecare)

It's excellent to know our service user families are very happy with our service.


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Review from Stuart W (Son of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are an excellent company and excellent care team. They provide an amazing service to my dad and honestly do not know where we would be without them. We are so grateful for all their help.

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Review from Anne F (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service of Elizabeth Rose Care.

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Review from J K (Father of Client) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided.

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Review from Will C (Grandson of Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Rose Care ensures my grandmam is safe and well. The care she receives is always of a high standard and also allows her freedom, as well as good health.

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Review from J W (Brother-in-law of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comprehensive care/support for disadvantaged people is of paramount importance.
I can categorically state that Elizabeth Rose provides care which meets/exceeds all expectations.
Highly recommended.

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Review from H R (Daughter of Client) published on 9 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a client at Elizabeth Rose and over the years the carers have become more like family. They are always there for my dad and help him in every way possible and have often gone above and beyond. However, they are also there for all of us as a family through the good times and bad and I will
never be able to thank them enough for that!

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Review from Allyson H (Daughter of Client) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely and utterly satisfied with the total service offered by Elizabeth Rose.
Nothing is a problem and Mam is totally happy and at ease with all staff members.

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Review from W C (Client) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all my carers. They are lovely.

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Review from Audrey C (Client) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company provides me with the help I need on a daily basis. Their carers are always reliable and friendly and they provide the best service I have experienced. 5 stars!

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Review from Jean C (Client) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are all lovely and caring people.
I look forward to their visits every day.

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Review from John H (Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really, really reliable. First class.

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Review from Anna L (Daughter of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the service. The staff were very professional. The same staff were coming in which meant that we did not constantly have to meet new people. Also, they were very flexible with their hours and responded very well to my dad's changing needs.

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Review from J S (Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very, very happy with my care company. They always seem to go that extra mile.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Elizabeth Rose Care Ltd (My Homecare) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Elizabeth Rose Care Ltd (My Homecare) is calculated as follows: ( (89 Excellents x 5) + (6 Goods x 4) ) ÷ 95 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elizabeth Rose Care Ltd (My Homecare) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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