Elizabeth Rose Care Ltd (My Homecare)

Unit G23 The Avenues, Team Valley Trading Estate, Gateshead NE11 0NJ
Submit a Review
Top 20 award
9.9 87 Reviews
  • Elizabeth Rose Care Ltd (My Homecare), Gateshead
My Homecare Gateshead provides comprehensive care services throughout Gateshead and its surrounding areas.

Care packages include services such as simple visits for domestic assistance, through to full complex 24-hour care.

All care services are specially designed to suit the needs of the individual, and family are put at the centre of the consulting process to make sure that the client gets the care that is required for them.

All staff are specially selected for the commitment to quality of care and have extensive training for this purpose.

Show Elizabeth Rose Care Ltd (My Homecare) on the Map

Care Provided by Elizabeth Rose Care Ltd (My Homecare)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Palliative Care
  • Respite cover
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Michelle Davison (Manager)

Funding & Fees Guide for Elizabeth Rose Care Ltd (My Homecare)

  • Prices

  • £23.50 per hour of care

Elizabeth Rose Care Ltd (My Homecare) Reviews (87)

Total of 87, showing 81-87
9.9

Elizabeth Rose Care Ltd (My Homecare) has a Review Score of 9.9 (9.937) out of 10, based on 16 reviews in the last 2 years. Over all time Elizabeth Rose Care Ltd (My Homecare) has 87 reviews.

Overall Experience

  • 83
  • 4
  • 0
  • 0
  • 0

Date Published

87
2
4
16
71

Review from Stephen S (Son of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided very good service for my mum. The carers are very supportive and attentive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Phillip W (Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a fantastic team who support me and allow me to live as independently as possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peggy M (Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very good at looking after me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy T (Daughter of Client) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care arrangements for my father were set up at very short notice when he came out of hosptial and everyone went out of their way to accommodate our needs. I consider we were incredibly lucky to have this care firm recommended to us, as they are head and shoulders above all the other firms I have
known or heard about. All the staff are exceptional, they are genuinely caring, considerate, kind, helpful, cheerful and obviously, love their job. Nothing is too much trouble. They always listen and treat my father with respect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael B (Nephew of Client) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A small group of carers have been providing excellent personal care for my aunt since April following a short period in hospital.
My aunt was previously an independent lady but now readily accepts that she needs the support, through her 4 visits per day to remain living at home.
All the carers are
professional, kind, loving and cheerful. My aunt is very happy with all aspects of her care. The management team are caring, helpful and their advice has been invaluable in achieving a positive outcome.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Wife of Client) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that I would highly recommend My Homecare and already have done. I like that everyone is very good at communicating, nothing is a problem and nothing is too much. I trust this company completely with my husband and in my home.
We love all the team to bits, they have spread so much
happiness to our lives, they are like an extended family now, so happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith Jake L (Client) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are punctual, reliable, contactable. Extremely better than my previous company. They send support workers that listen and have time for you, they communicate with my advocate (sister) on a regular basis.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Elizabeth Rose Care Ltd (My Homecare) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Elizabeth Rose Care Ltd (My Homecare) is calculated as follows: ( (89 Excellents x 5) + (6 Goods x 4) ) ÷ 95 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elizabeth Rose Care Ltd (My Homecare) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elizabeth Rose Care Ltd (My Homecare) to verify any information. View our terms and conditions. Elizabeth Rose Care Ltd (My Homecare) has a Platinum Service – more info.