Generixcare Luton

Suite 110, Christchurch House, 40 Upper George Street, Luton LU1 2RS
Submit a Review
9.4 6 Reviews
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Home Instead (Luton & Central Beds)
Home Instead (Luton & Central Beds)
9.8
Show Generixcare Luton on the Map

Care Provided by Generixcare Luton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Generix Associates Ltd
  • Person in charge
  • Olufemi Akinyemi (Director)

Funding & Fees Guide for Generixcare Luton

  • Prices

  • 1 Hour - £20+
    45 Mins - £15+
    30 Mins - £10+
    15 Mins - £8+
    Night Sits - £200+
Are you the Owner/Manager of Generixcare Luton? View your Advertising Options

Generixcare Luton Reviews (6)

9.4

Generixcare Luton has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years. Over all time Generixcare Luton has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
0
6
6
0

Review from Edwin M (Client) assisted by family/friend published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been with the company for some years now and always found the staff to be caring and professional. Management are very helpful when needed. All-round excellent company and wouldn't hesitate to recommend.

Reply from Olufemi Akinyemi, Director at Generixcare Luton

Thank you for this review, we are happy that we have been of help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian D (Nephew of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with their service.
My uncle would not go a day without saying how good this company is - very timely. Very compassionate, and I would say well-trained staff too.
Keep up the good work Generixcare.

Reply from Olufemi Akinyemi, Director at Generixcare Luton

Thank you. Your words are quite encouraging. At Generixcare, we do not leave any stone unturned in training our staff; we are happy that our efforts have not gone unnoticed.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian F (Client) assisted by family/friend published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We remain truly happy with your service and have done so for many years now. Your carers arrive almost always on time. If there is any delay, we are notified. I would certainly recommend the service - one of its greatest assets is that should there be a problem, when it is reported this company listens
and it is dealt with and resolved directly and amicably. We enjoy our carers at present, thank you. I just hope they enjoy coming here.

Reply from Olufemi Akinyemi, Director at Generixcare Luton

Thank you Ian F, Your review is priceless. We will continue to be a listening service and we need you to know that our carers love coming over to yours.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ernest J (Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have managed without them.

Reply from Olufemi Akinyemi, Director at Generixcare Luton

Thank you. We appreciate your review. Please do let us know if there is a way to make the service better suited to you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine M (Client) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Olufemi Akinyemi, Director at Generixcare Luton

Thank you for your review, we await the referrals soon.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M G (Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with my care.

Reply from Olufemi Akinyemi, Director at Generixcare Luton

Thank you. We will work towards getting an all five stars for your next review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Generixcare Luton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Generixcare Luton is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Generixcare Luton is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Generixcare Luton

What Type of Services does Generixcare Luton offer?

Generixcare Luton offers Home Care.

How many Carers does Generixcare Luton employ?

Generixcare Luton employs 34 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Generixcare Luton to verify any information. View our terms and conditions. Generixcare Luton has a Basic Service – more info.