Hales Home Care (Wickford)

Suite 6, Sopwith House, Wickford SS11 8YU
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9.6 13 Reviews
  • Hales Home Care (Wickford), Wickford
Hales Homecare Wickford are committed to their service users and strive to enhance your life and enable you to live as independently and happily as possible with one to one support.

Hales offer a range of services for people of all ages and requirements, including domestic support, personal care and companionship. Their friendly carers will be there for you when you need them, from just a few hours a week to live-in support, and also offer respite and emergency services for when your normal caregiver needs a well-deserved break or may fall ill.

The team at Hales understands how important it is that the little things are done right which is why they work around your routines and preferences to ensure that everything is kept just as you like it.

Hales' service users are at the heart of their services which is why they go the extra mile to match you with the carer most suited both to your needs and personal interests. They also work to achieve consistency in providing you with the same carer so that you can create a long-lasting friendship and build trust.

Hales Homecare Wickford is here for you and happy to help.

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Care Provided by Hales Home Care (Wickford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Kelly Mildren (Registered Manager)

Funding & Fees Guide for Hales Home Care (Wickford)

  • Prices

  • From £26.92 per hour

  • All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

Hales Home Care (Wickford) Reviews (13)

9.6

Hales Home Care (Wickford) has a Review Score of 9.6 (9.578) out of 10, based on 7 reviews in the last 2 years. Over all time Hales Home Care (Wickford) has 13 reviews.

Overall Experience

  • 12
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Date Published

13
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5
7
6

Review from Katie P (Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service as always over the years. Really care about their clients and go over and above every time. They are friendly and polite and the communication is fantastic. Couldn't recommend them enough.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you so much for your excellent review. We are pleased to hear that you have consistently experienced great service from our care workers. Your kind words mean a lot to us, and we will share your feedback with the team.


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Review from Karen W (Niece of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff, always put their clients first especially one carer who has helped and supported me in the well-being of my aunt who was hospitalised 3 weeks ago, giving me advice and help and putting my mind at rest would highly recommend.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you for taking the time to leave us a fantastic review. We are pleased to hear that our staff have been supportive and helpful during your aunt's hospitalisation. Your recommendation means a lot to us, and we will pass your feedback on to the team.


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Review from S A (Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've only been with Hales Care for 2 months, the experience has been an enjoyable experience compared to other care companies. My carers are understanding of my needs and support in any way they can, they are on time as I'm diabetic which is great. They treat you with respect and you can see they have
had the proper training and always clear up after themselves and because of my low immune system, they always make sure they have the correct PPE on. All in all, it's a pleasure being part of Hales Care.

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Review from Nick C (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that every member of the Hales Home Care team is kind, considerate and attentive.
They have never let us down, never missed a visit and my mum feels safe, well looked after and looks forward to each visit. To my mind, it's vital that a carer chats to their client and stimulates
them mentally and the whole team are very good at this.
Hales also takes care of her prescriptions, monitoring them on a daily basis, chasing the GP and pharmacy when needed and even picking items up from the latter.
Their communication with me is also exceptional, again across the entire team.
We have used other care companies and Hales is in a completely different league, I honestly cannot recommend them enough.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you so much for your fantastic review of our service. We are thrilled to hear that our team has provided such attentive and considerate care for your mum. It's great to know she feels safe and looks forward to our visits. We will certainly share your kind words with the entire team.


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Review from S H (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had good support from staff during a difficult month for us.
Nothing was too much trouble for staff towards us at this time. Communication and care were there for the client and myself and we were listened to.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you for sharing your experience. We are pleased to hear that our staff provided the support and care you needed during a challenging time. Your feedback is important to us and we will share your kind words with the team.


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Review from Mark H (Next of Kin) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care package provided by Hales Home Care is what my aunt deserves at her age of 93. We have had some poor care in the past. But at last, we have the support, care and compassion from a well-managed team of carers. I like to say that two carers are lovely and amazing. My aunt so enjoys their company.
I sleep easier these days.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you for sharing your feedback with us! We are committed to providing the best possible care and will continue to do so. We will be sure to pass on your kind words to the team.


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Review from Carole W (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly exceptional, professional and caring team. Living overseas and away from my mother for long periods, I have been comforted and assured by the service provided to my elderly and demented Mum. The team are truly empathetic and takes the initiative to attend to needs that they perceive to be necessary
to keep Mum in her own home. From the office team to the girls out and about I cannot find any fault at all and would highly recommend them to any potential user. Nothing is too much trouble, they are available 24/7 and have never once let us down with a missed service. Totally reliable and understanding. I really can't say enough about how lovely the whole team are.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you so much for sharing your positive feedback about our care services. We truly appreciate you taking the time to let us know how we're doing. We will make sure to pass along your kind words to the care team who is looking after your mum. It will mean a lot to them to know that they are making a difference in your mum's life.


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Review from Patricia B (Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used this service for 18 months plus - very satisfied overall. The staff allocated to me are very caring and kind.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Your feedback means the world to us. Thank you so much for taking the time to write us a positive review, and we will ensure your feedback is shared with the team.


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Review from Rose W (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is great. I am well cared for. They are now like family and do everything I ask.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Wickford)

Thank you so much for taking the time to provide such a positive review. We are incredibly proud of the professional care team we have in Essex and will ensure your kind words are passed on to them. We know they will appreciate the feedback.


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Review from Buschra R (Wife of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the team. I'm more than impressed by their demeanour and work ethic. We feel ever so comfortable and at ease during their visits.
We'll be ever so sad to say goodbye at the end of their care, but we feel we've made lifelong friends. Absolutely a 5-star service.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Wickford)

Thank you so much for taking the time to review our services. We are very proud of the professional team we have in Essex and the commitment they show to all of our service users. We will ensure your kind remarks are shared with all the staff, we know it will mean a lot to them.


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Review from Sue M (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the team. They make my mum feel loved and comfortable. They genuinely worry about the people in their care and go above and beyond to help wherever they can.
They are always polite and helpful when I call and update me whenever necessary.
They have also helped my mum's boyfriend
when they didn't have to.
I can't recommend them highly enough and feel so lucky to have been allocated to them as my mum's carers

Reply from Nicola Mewse, Managing Director at Hales Home Care (Wickford)

Thank you so much for taking the time to review our services. Hales Homecare work tirelessly to support many very vulnerable people and we are so pleased that you are delighted with the care being delivered by our Essex team. We will ensure your feedback is shared with the care team. We know that recognition for their thoughtful caring attitudes will be much appreciated.


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Review from Susan O (Daughter of Client) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Hales Home Care are absolutely priceless. I cannot thank them enough. They are so kind and friendly to my dad. There isn’t anything that’s too much for them to do.
My dad feels comfortable with them which makes everything easier.
I apologise that I don’t remember all names but special
thanks to the staff.
It means so much to us that our dad is taken care of. He can be quite obstinate at times and you all treat him respectfully and have a laugh with him too.
We cannot thank you all enough.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Wickford)

Thank you so much for taking the time to leave an excellent review. We are delighted that you are pleased with the service provided by our Wickford team. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.


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Review from Chris C (Husband of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to thank you for sending your carer to care for my wife today 23/6/3021. The carer made my wife and me both at ease with her friendly manner and professional attitude. As it was the first time we have had to use a carer, I was very pleased with the whole experience knowing I could relax
for the day with my wife being so well looked after. Please pass on my personal thanks to her.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Wickford)

Thank you for taking the time to recognise the incredible work that our care team do in Essex. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.


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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for Hales Home Care (Wickford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Hales Home Care (Wickford) is calculated as follows: ( (37 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Home Care (Wickford) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Kelly

Kelly Mildren

Job Title: Registered Manager

I have worked in the care industry for 15 years, working my way up the ladder from a carer to a Registered Manager. I am currently undertaking my NVQ level 5 in Health and Social Care to improve my skills and abilities within the care sector. My experience within the care sector and coming across many challenges on a daily basis, has led me to where I am today. I thrive on person-centred care and ensuring that all service users are receiving the best possible care whilst remaining at home and being cared for by Hales care workers.


Frequently Asked Questions about Hales Home Care (Wickford)

What Type of Services does Hales Home Care (Wickford) offer?

Hales Home Care (Wickford) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Wickford) to verify any information. View our terms and conditions. Hales Home Care (Wickford) has a Platinum Service – more info.