Hales Home Care (Hertfordshire)

608 Jubilee Trading Estate, Letchworth Garden City SG6 1NE
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6.8 4 Reviews
  • Hales Home Care (Hertfordshire), Letchworth Garden City
Hales Homecare Hertfordshire provides outstanding, bespoke domiciliary care, specially tailored to your requirements. They can help you maintain your independence and live an enjoyable independent life, with a little added support.

They offer domiciliary care to enable you to remain living comfortably in your home, rather than face the upheaval of moving to residential care.

Hales Homecare is registered by the Quality Care Commission (CQC), which regulates care standards. Hales Homecare Hertfordshire exceeds these care standards, which means that you can rest assured that you will receive professional, outstanding care from fully trained care workers.

They are able to provide domestic support, offering a sensitive personal care service to assist with washing, dressing and toileting, amongst other daily tasks. Hales' friendly carers are also happy to accompany you on any outings and to any appointments and can even come with you on holidays so that you don’t miss out on exciting opportunities.

Hales appreciates that your needs may change which is why they are entirely flexible to your requirements. They can visit you as much as you require, from just a few times a week through to several times a day, and they can also provide full live-in care.

It can be difficult to accept care and welcome someone into your home to address sensitive issues. They fully understand this and want you to feel as comfortable as possible. Hales Homecare's devoted carers are professionally trained to care for a variety of complex conditions and needs and all undergo a Disclosure and Barring Service check so you can rest assured that you will be in safe hands.

If you would like to talk through your care needs and find out how Hales Homecare could help you, please call or email.

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Care Provided by Hales Home Care (Hertfordshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Person in charge
  • Patthara Kritsaka (Care Manager)

Funding & Fees Guide for Hales Home Care (Hertfordshire)

  • Prices

  • From £25.16 per hour

  • All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

Hales Home Care (Hertfordshire) Reviews (4)

6.8

Hales Home Care (Hertfordshire) has a Review Score of 6.8 (6.833) out of 10, based on 1 reviews in the last 2 years. Over all time Hales Home Care (Hertfordshire) has 4 reviews.

Overall Experience

  • 1
  • 2
  • 0
  • 1
  • 0

Date Published

4
1
1
1
3

Review from J F (Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience but would appreciate a phone call if carers are severely delayed for any reason.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Hertfordshire)

Thank you for taking the time to leave a review for our Hertfordshire service. We welcome your feedback and will pass on the comments to the local branch manager to ensure any necessary action is taken. Unfortunately, sometimes emergency delays earlier on in a rota can impact on our care teams timekeeping. We are always looking at ways to improve communication and involvement of service users in our communities, with that in mind, we will make sure that the branch discuss with you our homecare app which may be appropriate for you to be able to see whether your carers are running late at any time. Thank you, once again, for your review.


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Review from A A (Son of Client) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has had fantastic carers over a number of years, caring for all her needs and requirements as she is bedbound. Over the past year, the company did have staffing issues at the beginning of the year and started to miss out on some of her visits, at present her breakfast and lunchtime visits
are combined. They arrive around 10.30, sometimes later which I believe is way too late. Added to this, as my mum needs to be hosted onto the commode, two carers are required every visit but many times only one turns up. I have nothing but praise for the carers, something I can't say about the managers.

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Review from Patricia S (Wife of Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers that Hales have provided for my husband have been very efficient and have shown a very high standard of care. Very friendly and helpful. We look forward to seeing them at every visit. We cannot select one particular carer who we feel stands out from any other.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Hertfordshire)

Thank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Hertfordshire team. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.


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Review from Philip R (Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are equally fantastic. Special mentions to the wonderful staff.
A well organised, reliable and caring organisation run by the manager. We are very happy overall.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Hertfordshire)

Thank you so much for taking the time to recognise the incredible work that our care team do in Hertfordshire. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our care users safe and supported.


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Current Review Score: 6.8 (6.833)

Overview of Review Score

The Review Score of 6.8 (6.833) out of 10 for Hales Home Care (Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.833 for Hales Home Care (Hertfordshire) is calculated as follows: ( (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 3.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Home Care (Hertfordshire) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Hales Home Care (Hertfordshire)

What Type of Services does Hales Home Care (Hertfordshire) offer?

Hales Home Care (Hertfordshire) offers Home Care.

How many Carers does Hales Home Care (Hertfordshire) employ?

Hales Home Care (Hertfordshire) employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Hertfordshire) to verify any information. View our terms and conditions. Hales Home Care (Hertfordshire) has a Platinum Service – more info.