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Home Sweet Home Care Ltd has a Review Score of 9.0 (9.042) out of 10, based on 4 reviews in the last 2 years. Over all time Home Sweet Home Care Ltd has 7 reviews.
Review from F E (Daughter of Client) published on 20 March 2024
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Amanda D (Friend of Client) published on 20 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K D (Daughter of Client) published on 18 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J R (Friend of Client) published on 18 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A B (Husband of Client) published on 14 February 2023
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Overall Experience
1.0 out of 5
Reply from Carly Wakem, HR at Home Sweet Home Care Ltd
Thank you for your review, as a company we are so sorry to hear this has happened, we would like to send our apologies, and reassurance to ensure this does not happen again. We are currently investigating this internally, we will have a manager contact you in regard to this.
The safety and well-being of all our service users are our main priority and we will be closely monitoring all calls going forward. Once again we are sorry to hear this and will work with you closely to ensure you and your wife are reassured and happy with our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Angela S (Mother of Client) published on 18 January 2021
Submitted via Website •
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Overall Experience
1.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Valerie E (Wife of Client) published on 15 July 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.0 (9.042) out of 10 for Home Sweet Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.792 for Home Sweet Home Care Ltd is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Sweet Home Care Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Apr 2024
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