Home Instead (Wigan)

2nd Floor Offices, CT3 Building, Wigan Investment Centre, Waterside Drive, Wigan WN3 5BA
Submit a Review
9.8 23 Reviews
  • Home Instead (Wigan), Wigan
Home Instead (Wigan) provides the care and support people may need as they age and start to find daily tasks more difficult. There is no place like home, and Home Instead Wigan believes that remaining at home is the best solution at old age.

Their wide and flexible range of services are tailored to your needs and to suit your lifestyle, allowing you to remain close to family, friends and your community.

Each individual receives a personalised care plan, which can include everything from companionship and housekeeping to dementia care and personal care.

Show Home Instead (Wigan) on the Map

Care Provided by Home Instead (Wigan)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Clare Marks (Care Manager)

Funding & Fees Guide for Home Instead (Wigan)

  • Prices

  • Available on request.

  • Please call to discuss your care requirements.

Home Instead (Wigan) Reviews (23)

Total of 23, showing 1-20
9.8

Home Instead (Wigan) has a Review Score of 9.8 (9.798) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Wigan) has 23 reviews.

Overall Experience

  • 21
  • 2
  • 0
  • 0
  • 0

Date Published

23
0
7
14
9

Review from D P (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's our first month and so far we are satisfied.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul G (Son of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the care and responsiveness of the Home Instead team who reacted quickly to get our mum help when she was unable to walk. They contacted my brother who called emergency services and she was rushed to hospital to get the care she needed. Since the event the Home Instead team have
been very accommodating to change/add shifts often at short notice, to provide Mum with the ongoing and increased care she now needs. Hats off and thank you to the team!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janice T (Daughter-in-law of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication by all staff. We get the service we pay for. Lovely carers. My relative loves them all especially one staff member in particular. We are more than happy. Very professional, and go the extra mile. They have made such a difference to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T D (Son of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and excellent management of a temporary contract required at very little notice. Staff were lovely, attentive, very friendly and most helpful. Will be using Home Instead again I am sure.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Home Instead services for three years now. I found them very helpful when caring for my late husband's needs showing compassion and consideration all through. I have no complaints regarding my present daycare. I have consistency with a regular carer and find her very helpful considerate
and obliging. Overall I am very satisfied with the care provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathleen L (Wife of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only the highest praise for all the carers that came in to my home to look after my husband. They were empathetic, caring and respectful to my husband’s needs. I can only say thank you to everyone that cared for him, although it was only for a short time they spoke to him and treated him like
they knew him. I am also grateful for the time they spent with me they listened to me and advised me. All in all, they were all wonderful and caring human beings. It really is a wonderful thing that strangers can be so kind not only for the patient but for the partner of the patient. I told the girls on the last visit to my husband how much I appreciate their kindness and support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle H (Daughter of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been excellent with Mum. She has developed a great friendship with her carers who always treat her with care and dignity. Nothing is too much trouble for them. And most importantly Mum is very happy and feels safe with them. Having them in place also provides peace of mind for family
members knowing someone is going first thing in the morning, lunch and dinner. They always make sure she has at least one hot meal a day and has everything she needs before they leave. We as a family would be lost without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K L (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing support to Mum for over a year now and we are really happy with the level of service that they provide. The care plan is detailed and available to all staff and regular carers are provided which is important as mum has dementia. The plan is regularly evaluated and any
updates are completed efficiently.
All the staff arrive promptly and are friendly. I really like that I can read what Mum has done during the day on the app and see pictures of her too.
The office staff are supportive and efficient and keep in regular touch.
Home Instead has meant that Mum has been able to stay in her own home and keep her independence. It has also enabled me to have some respite on a regular basis.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S A (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High-quality care, professionally delivered, from all involved - the carer, the care coordinator and the office and managerial staff. My Mum is very happy with the service. It has been good to have home visits from the coordinator to review the service provision. I feel my mum matters to them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Suzanne H (Wife of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy with the services of Home Instead. The staff are always punctual, efficient and friendly. They're also quick to point out any changes to my husband's skin or the onset of any pressure sore. Communication is clear with the office and they are always happy to accommodate where possible,
any last-minute requests for extra visits.
I wouldn't hesitate to recommend the company to family and friends.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David G (Son of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been contracted to look after Mum now for over 2 years. The level of care has increased and become more complex over this time. I cannot thank the office team and the hands-on care team enough for their support of Mum and our goal to keep her in her own home for as long as possible.
This is becoming more challenging as the illness progresses. Home Instead have adapted and generally coped very well with the changes in care and support required and working closely with the family. It's not an easy profession to be in and takes a lot of heart and caring to do it well. Home Instead is doing it well. Bless you all and please keep it up. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S E (Daughter of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would definitely recommend Home Instead Wigan. Excellent service delivered by a wonderful care team. The care team and the office team give us peace of mind that our Father is safe in their hands. Thank you for all your care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L M (Granddaughter of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Within a short time, the positive difference that these lovely carers have made to my grandfather is obvious to see. Not only do they have a pragmatic and useful approach to home care but also take time to understand what makes their client happy and engaged. He has always been a little suspicious and
dismissive of carers but has quickly developed a rapport and now I believe he looks forward to their visits! The team listened very carefully to our family's ideas and concerns and have built their visits around these issues. I am very grateful for their support and I would have no hesitation at all in recommending them to anyone looking for family support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen S (Son of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not a bad word to say, the team build here in Wigan is remarkable and I would recommend it to any potential service user and anyone looking to build a career in the care sector.
Even after the services ended they take the duty of care seriously and I thank the entire team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gordon H (Daughter of Client) assisted by family/friend published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been involved with care arrangements for us for over a year. Initially, the care was for my wife, but now for me.
We both have a wonderful rapport with the carers. They arrived promptly, are very friendly band happy to assist with numerous tasks around the house.
The office staff
are very friendly, and communicative and have been incredibly helpful in offering support during the occasional emergency situation.
We have no hesitation in recommending this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A J (Daughter of Client) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are excellent with the care and support they provide. The carers take time to do all the necessary talks and are really friendly. Mum looks forward to the twice-daily visits. Would recommend it to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G H (Daughter of Client) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mum's health deteriorates - she becomes more frail, I know Home Instead (Wigan) fills the gap where necessary - washing, light cooking - baking.
My mum loves being able to bake with help from home Instead).
All this help keeps my mum in her own home which as a family we want to do as long as
possible.
She couldn't manage with the care from her ladies (nor could I).

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill H (Daughter of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I met the manager from Home Instead I felt that she had my father's best interest in mind.
We was about to embark on our honeymoon to Bali and the manager upon meeting my dad recommended my dad had respite care whilst we were away. So he had around the clock care for him and myself
and my husband had total peace of mind.
As in addition, we set up visits from Home Instead for my dad to go visit his chickens and to see his home was safe and so have his favourite ice-cream in his favourite place.
The staff treated my dad so well and he looked forward to his trips out with them whilst we was away.
As a family, we were all incredibly impressed by the service and care Home Instead provided, and we can't thank them enough for taking such good care of my dad.
We will definitely be using them again in the future and we highly recommend them.
we can't thank your company enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J A (Husband of Client) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are prompt, friendly and efficient. They will go above and beyond to ensure their client is receiving a superb experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret E (Daughter of Client) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had previous experience of using care providers who were terrible, Home Instead have restored my faith. They took time to meet my dad and me to get to know us and have hit the ground running. They are caring, attentive, understanding and quickly earned our trust. I expected teething problems
yet they have been minimal and soon sorted.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Home Instead (Wigan) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Home Instead (Wigan) is calculated as follows: ( (68 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wigan) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

No image found

Nick Hodgson

Job Title: Head Of Operations

Joined: 2020

I had the pleasure of joining Home Instead Northwich & Knutsford in January 2021. I made the decision to join Home Instead after seeing first-hand through a close family member the difference they make in supporting people to remain safe and well in their own home.


No image found

Clare Marks

Job Title: Deputy Operations Manager

Joined: 2024

After 20 years of working in care, with varying roles, I am delighted to have joined the Home Instead team to support the local community remain independent at home.


No image found

Natalie Carter

Job Title: Client Coordinator

Joined: 2021

Joined Home Instead in 2016 as a Care Professional & moved into her current role where she manages visits, schedules weekly rotas and deals with client and Care Pro queries.


Care to Natalie means treating her clients the way she would want her family members to be treated.


No image found

Linda Nye

Job Title: Training Manager

Joined: 2016

Joined in November 2016. Leads on recruitment and retention of Care Professionals, supporting them throughout their career, helping them to develop and progress with Home Instead.


Linda always strives for high quality, dynamic and engaging training for the Wigan team.


No image found

Ella Priest

Job Title: Recruitment Manager

Joined: 2023

I have worked in recruitment for the past 3 years and joined Home Instead in September 2023. My role is to support the business with recruiting new Care Professionals and supporting our current staff to feel valued and supported.


No image found

Louise Woods

Job Title: Office Administrator

Joined: 2023

Office Administrator


No image found

Susan Consterdine

Job Title: Care Co-ordinator

Joined: 2020

I have worked in the care sector for 20 years in various roles and always enjoyed supporting others. Through my role at Home Instead, I am able to provide support to clients enabling them to live an independent fulfilled life, remaining in their own home


Frequently Asked Questions about Home Instead (Wigan)

What Type of Services does Home Instead (Wigan) offer?

Home Instead (Wigan) offers Home Care.

How many Carers does Home Instead (Wigan) employ?

Home Instead (Wigan) employs 29 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wigan) to verify any information. View our terms and conditions. Home Instead (Wigan) has a Platinum Service – more info.