Home Instead (Wigan)

2nd Floor Offices, CT3 Building, Wigan Investment Centre, Waterside Drive, Wigan WN3 5BA
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9.8 23 Reviews
  • Home Instead (Wigan), Wigan
Home Instead (Wigan) provides the care and support people may need as they age and start to find daily tasks more difficult. There is no place like home, and Home Instead Wigan believes that remaining at home is the best solution at old age.

Their wide and flexible range of services are tailored to your needs and to suit your lifestyle, allowing you to remain close to family, friends and your community.

Each individual receives a personalised care plan, which can include everything from companionship and housekeeping to dementia care and personal care.

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Care Provided by Home Instead (Wigan)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Clare Marks (Care Manager)

Funding & Fees Guide for Home Instead (Wigan)

  • Prices

  • Available on request.

  • Please call to discuss your care requirements.

Home Instead (Wigan) Reviews (23)

Total of 23, showing 21-23
9.8

Home Instead (Wigan) has a Review Score of 9.8 (9.798) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Wigan) has 23 reviews.

Overall Experience

  • 21
  • 2
  • 0
  • 0
  • 0

Date Published

23
0
7
14
9

Review from B M (Granddaughter of Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been absolutely brilliant. They have gone above and beyond to help my grandmother when needed. We can easily make alternative arrangements at ease. She feels really comfortable with all the carers and really appreciates their help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff kind and very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Daughter of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been pleased with the service all year, extremely reliable and consistent. They go the extra mile to ensure we are happy with everything, excellent communicationon.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Home Instead (Wigan) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Home Instead (Wigan) is calculated as follows: ( (68 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wigan) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (7)

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Nick Hodgson

Job Title: Head Of Operations

Joined: 2020

I had the pleasure of joining Home Instead Northwich & Knutsford in January 2021. I made the decision to join Home Instead after seeing first-hand through a close family member the difference they make in supporting people to remain safe and well in their own home.


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Clare Marks

Job Title: Deputy Operations Manager

Joined: 2024

After 20 years of working in care, with varying roles, I am delighted to have joined the Home Instead team to support the local community remain independent at home.


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Natalie Carter

Job Title: Client Coordinator

Joined: 2021

Joined Home Instead in 2016 as a Care Professional & moved into her current role where she manages visits, schedules weekly rotas and deals with client and Care Pro queries.


Care to Natalie means treating her clients the way she would want her family members to be treated.


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Linda Nye

Job Title: Training Manager

Joined: 2016

Joined in November 2016. Leads on recruitment and retention of Care Professionals, supporting them throughout their career, helping them to develop and progress with Home Instead.


Linda always strives for high quality, dynamic and engaging training for the Wigan team.


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Ella Priest

Job Title: Recruitment Manager

Joined: 2023

I have worked in recruitment for the past 3 years and joined Home Instead in September 2023. My role is to support the business with recruiting new Care Professionals and supporting our current staff to feel valued and supported.


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Louise Woods

Job Title: Office Administrator

Joined: 2023

Office Administrator


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Susan Consterdine

Job Title: Care Co-ordinator

Joined: 2020

I have worked in the care sector for 20 years in various roles and always enjoyed supporting others. Through my role at Home Instead, I am able to provide support to clients enabling them to live an independent fulfilled life, remaining in their own home


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