Audley Care Ellerslie

Audley Ellerslie Abbey Road, Malvern WR14 3HL
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8.9 25 Reviews
  • Audley Care Ellerslie, Malvern
Audley Care Ltd (Audley Care Malvern) provides home care that can be tailored to your needs, including personal care, domestic support and health management. Care can involve help getting in and out of bed, help with dressing and bathing, as well as preparing medication and continence care.

Care assistants are skilled at providing support with cooking, laundry, vacuuming, ironing other housework. In addition to supporting clients when attending medical appointments, collecting prescriptions as well as offering home from hospital support is provided.

Audley Care Ltd (Malvern) is registered with the Care Quality Commission (CQC) and care assistants are thoroughly trained and qualified to ensure that high-quality care is delivered.

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Care Provided by Audley Care Ellerslie

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ilona Zvagina (Manager)

Funding & Fees Guide for Audley Care Ellerslie

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Ellerslie Reviews (25)

Total of 25, showing 1-20
8.9

Audley Care Ellerslie has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Audley Care Ellerslie has 25 reviews.

Overall Experience

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Review from A K (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives outstanding care from the team at Audley Ellerslie. Without exception, the care team is kind, caring, and compassionate. I am incredibly grateful for the support of the care managers who recognize the challenges of caring for a loved one. Thank you for all you do to support me as
well.

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Review from Brian C (Husband of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been living in Ellerslie since July 2020 and started using our Audley Care in April 2023 following my wife suffering from a stroke. We are still using the care department 9 months later and without exception the Care Team is outstanding, very competent, caring and led by a very professional,
hands-on management team.
Their philosophy is nothing is too much trouble and provide not only personal care for my wife but also professional advice about issues that arise with my wife's health. It is of great comfort to both of us to have a professional and experienced view to support any improvements we can make to improve my wife's health.
The Audley Care Management ensures that the team are well trained and we find all the carers a pleasure to have in our home.
In summary, I have no hesitation in recommending the engagement and involvement of the Ellerslie Care Team. The team and service are excellent.

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Review from D S (Son of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team at Audley Care Ellerslie looked after my mother very well for the three years she lived there. Her needs grew over time and they were able to support her with great flexibility. The team also provided real companionship, always willing to have a chat and take interest in everything. She
eventually needed to move out to receive more nursing care. Because of the care team, she was able to enjoy living in her own apartment, in the very comfortable environment of Ellerslie, for longer.

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Review from P T (Godson of Client) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care team at Audley’s to be extremely friendly, professional, and approachable. The needs of my godparents were complex and varied. However, although initial care plans were drawn up for both of them, they were amended as required. The issues my godparents faced were outside the realms
of my experience but I was greatly reassured that the care team would contact myself when necessary. They have been supportive of myself and my wife. Nothing was ever too much trouble for them.

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Review from Cherry H (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thoughtful and satisfactory.

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Review from Shelagh H (Sister of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have been helped greatly in the last few weeks due to the care and support provided by the Audley Care Ellerslie (Malvern) care team for my brother. Having recently been taken to hospital as an emergency case, he is now back at Audley Ellerslie and receiving good support from the team,
three times a day. Our mother always used to say that 'old age doesn't come alone' - and how right she was. However, knowing that the team are working in the background to support my brother is such a comfort - both to him and to me. I would like to thank and congratulate all who are supporting him - for their care, their ability to communicate well and also for reacting promptly when necessary. A very effective and efficient package. Please know that it is a real help to know that someone is just one phone call away should the need for assistance arise, night or day.

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Review from A D (Client) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We (my wife and I) are particularly pleased that the staff at Audley Care Ellerslie have been willing to do shopping trips to the supermarket in Great Malvern, on behalf of owners at the Audley Ellerslie site. They have kindly done this for us on a weekly basis during the current lockdown, from 7th
April onwards. Each time they have to queue outside the store to gain admission, whatever the weather.

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Review from D M (Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the lockdown, Audley Care has been diligent in doing our shopping and collecting medicine. All done efficiently with good grace and humour. Thank you team.

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Review from C K (Wife of Client) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care carers have been excellent with their care and dedication in looking after the complex needs of my husband. They are competent, caring and most importantly 'client focused' at all times during a visit. For me as a sole carer in Covid times, they bring a sense of reality into the house each
day. Thank you.

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Review from M S (Client) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During lockdown, the staff have done our food shopping and collected prescriptions from the chemist. We are very grateful for their help as we cannot shop online. They have been going to a supermarket for us. The food is delivered to our door. We really appreciate and are grateful for their help. It
must be very time-consuming and difficult to shop for so many. We would like to express our thanks. At our age, we are nervous to go to the shops.

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Review from S W (Client) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for 3 years now and have found the staff very respectful, cheerful and keen to help. I am disabled and everyone has gone out of their way to see things are right for me from management on. Since the Coronavirus, we have had a skeleton staff and they have turned their hands to whatever
has needed doing ie cooking, gardening, caring, cleaning etc. I feel like this is a real home now.

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Review from Ann M (Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're not really in a position to write a review since we have not to date had care to make use of Audley Care, apart from the cleaning service and very occasional day care. We do, however, find the latter rather beyond our means and so only make use of it in instances of emergency.
My ratings, therefore,
refer only to the cleaning and day care.

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Review from Margaret W (Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shopping bi-weekly during lockdown. Always cheerful, willing, polite and always willing to please.

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Review from T R (Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Used for housekeeping, prescription collection and shopping. Cleaning our apartment has ranged from excellent to poor depending on who does it. I would like more continuity with a cleaner we like.

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Review from G M (Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service, particularly with regard to the complications of coronavirus, has been excellent and exemplary: Strategic, prioritised, informative, empathetic, caring and individually focused. Outstanding!

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Review from Laura H (Daughter of Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone treats my family as their family. They are looked after, fussed over and protected. From the high standard of hygiene and shielding guidance within Audley, to the zoom meetings, meals and even cocktails delivered to their door to keep their spirits up, the care has been outstanding. Before
they moved here I was worried that it was expensive, but with the Covid 19 pandemic the peace of mind them being there is priceless, and we often say it’s the best move they could have made. I couldn’t do this much for them.

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Review from J B (Daughter-in-law of Client) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the standard of home care provided.
A plus is being able to view the daily log.
A negative point re: administration is the length of notice time necessary to change a call to avoid payment.
It would also be helpful to received written ie email confirmation to acknowledge
cancellation of a slot.

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Review from Nicola T (Goddaughter of Client) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use Audley Care for respite from time to time to look after my godmother who lives with Alzheimer’s disease and has complex needs. Her care plan was completed in collaboration with me and was thorough and sensitively written. Staff took a great deal of time with us to gain the information they needed
to provide the best care and meet her unique needs. We find the carers are kind and caring, and many of them take her out to lovely places and cafes which is much appreciated. My godmother always seems cheerful after a visit by Audley Care and her house is always clean and tidy. Thank you.

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Review from G G (Client) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had carers in my home since May 2019 they have been very good in caring for me and keeping to their time schedule both morning and evening. A very good system and reliable service.

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Review from Bridget R (Wife of Client) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has dementia. He is now in a care home where he has been since April of this year. Before that I, his wife was caring for him at home. I used the services of Audley Care occasionally when I needed to go out alone. The carers were very good sitting with him and occasionally took him out for
a walk. It would have been better if they had bought some sort of games or had some other interaction with him rather than just sitting with him.
He didn’t like it when a carer came to be with him and ‘hid in his room.
The care was very expensive.

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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Audley Care Ellerslie is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Audley Care Ellerslie is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Ellerslie is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Ilona

Ilona Zvagina

Job Title: Care Branch Manager

Joined: 2018

Over 12 years experience working in Social Care, NVQ Level 5 and Manual handling trainer.


Frequently Asked Questions about Audley Care Ellerslie

What Type of Services does Audley Care Ellerslie offer?

Audley Care Ellerslie offers Home Care.

How many Carers does Audley Care Ellerslie employ?

Audley Care Ellerslie employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Ellerslie to verify any information. View our terms and conditions. Audley Care Ellerslie has an Enhanced Service – more info.