Audley Care Ellerslie

Audley Ellerslie Abbey Road, Malvern WR14 3HL
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8.9 25 Reviews
  • Audley Care Ellerslie, Malvern
Audley Care Ltd (Audley Care Malvern) provides home care that can be tailored to your needs, including personal care, domestic support and health management. Care can involve help getting in and out of bed, help with dressing and bathing, as well as preparing medication and continence care.

Care assistants are skilled at providing support with cooking, laundry, vacuuming, ironing other housework. In addition to supporting clients when attending medical appointments, collecting prescriptions as well as offering home from hospital support is provided.

Audley Care Ltd (Malvern) is registered with the Care Quality Commission (CQC) and care assistants are thoroughly trained and qualified to ensure that high-quality care is delivered.

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Care Provided by Audley Care Ellerslie

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ilona Zvagina (Manager)

Funding & Fees Guide for Audley Care Ellerslie

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Ellerslie Reviews (25)

Total of 25, showing 21-25
8.9

Audley Care Ellerslie has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Audley Care Ellerslie has 25 reviews.

Overall Experience

  • 18
  • 7
  • 0
  • 0
  • 0

Date Published

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22

Review from C P (Husband of Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, helpful and considerate. They make the task of looking after my wife much easier.

Reply from Marie Kaye at Audley Care Ellerslie

That you for your positive review we pride ourselves in providing good quality care. I will pass on your review to the team.


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Review from Louise S (Daughter of Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very personable and professional organisation.
My mother enjoys the company and feels the staff are extremely respectful and polite.

Reply from Marie Kaye at Audley Care Ellerslie

Thank you for reviewing our service and for your positive comments. We are proud of the outstanding care that our care workers deliver, I will pass your feedback on to our team.


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Review from Ernest H (Client) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good service. Very caring and efficient and excellent. Very pleased with everything.

Reply from Marie Kaye at Audley Care Ellerslie

Thank you for taking the time to review our service and I will pass on your positive comments to our team.


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Review from B R (Client) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I use the cleaning service as my husband has dementia. All the women who come to clean are very nice and do an excellent job. The only problem is that we rarely have the same person every time. I have asked if we can have the same person each time but apparently not possible. I also said it is difficult
having a cleaner who is new to Audley Care Ellerslie as they need some induction to my house. I need to take my husband out daily.

Reply from Marie Kaye at Audley Care Ellerslie

Thank you for your feedback. I will pass on your comments to the team and the manager will be in touch to review your services.


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Review from A D (Client) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in hospital and having had a total hip replacement, I was very nervous about coming home. However, I didn't need to worry because of my carers from Audley Care were so efficient and so caring. They gave me the help I needed to rebuild my confidence, gradually helping me to cope by myself,
in showering, dressing, exercising and generally learning to live again. After the first few weeks, I was able to do a lot more and that came from the help and care of my carers, whom I would thoroughly recommend. P.S. They were also excellent cooks - and drivers!

Reply from Marie Kaye at Audley Care Ellerslie

Thank you for your positive review, we are proud of the work our care workers do for our customers and they thrive to provide an outstanding service.


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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Audley Care Ellerslie is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Audley Care Ellerslie is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Ellerslie is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Ilona

Ilona Zvagina

Job Title: Care Branch Manager

Joined: 2018

Over 12 years experience working in Social Care, NVQ Level 5 and Manual handling trainer.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Ellerslie to verify any information. View our terms and conditions. Audley Care Ellerslie has an Enhanced Service – more info.