Aims Homecare Ltd

59 Kingston Road, Leatherhead KT22 7SL
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9.7 46 Reviews
  • Aims Homecare Ltd, Leatherhead
Aims Homecare - Leatherhead offers a high level of community-based care and support to people who wish to live independently in their own home.

Services are tailored to the individuals needs, this can also involve loved ones and healthcare professionals.


Care can be provided to include personal care, support with medication, housekeeping, meal preparations, social activities and companionship.

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Care Provided by Aims Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aims Homecare Ltd
  • Person in charge
  • Danielle Overington (Registered Manager)

Funding & Fees Guide for Aims Homecare Ltd

  • Prices

  • From £20-30 fee based on assessment.

  • All fees are discussed upon the initial assessment.

Aims Homecare Ltd Reviews (46)

Total of 46, showing 1-20
9.7

Aims Homecare Ltd has a Review Score of 9.7 (9.748) out of 10, based on 19 reviews in the last 2 years. Over all time Aims Homecare Ltd has 46 reviews.

Overall Experience

  • 37
  • 8
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Date Published

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27

Review from J H (Daughter of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers have been absolutely outstanding. We didn't know what to expect when dad came home from hospital as he had lived alone and done everything for himself for years. They could not have made the transition easier, communicating with dad and the family especially in the early days of the visit
made such a difference. Its a pleasure to have them looking after dad and assist with his care.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Aims Homecare would like to thank you for your kind words. We do our best to help with the transition


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Review from F E (Daughter of Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellence service, the carers are sympathetic and very caring towards my father's needs. He has several ailments and they are a very calming influence when he has a dementia episode.
It is very useful to have the continuity of the same carers who know my father's needs.
Thankful that we have Aims
carers in our lives.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Thank you very much for your kind words. We work so hard to ensure continuity for our clients as this makes a big difference to their lives.


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Review from Peta J (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Aims Homecare for my mother for nearly 2 years now and have always had wonderful service from them.
The agency has been able to adapt to her needs very quickly. We started with 2 single visits daily to the current 4 visits with 2 carers daily.
The teams have always been attentive
to my mother's needs/requests and are so supportive of the family. We cannot sing their praises highly enough for their dedication and punctuality (traffic and other client dependent).
We couldn't manage without them!
Thank you for making my mother so comfortable and engaging with her to keep her mind active when we relive stories with her.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Thank you very much for your kind words and I will pass the message on to the staff for the nice feedback.


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Review from Darryl S (Son of Client) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last month we have had new carers due to the changing needs of my mother. We were very sad to lose our carer but are equally pleased with the new carers. Mother seems very settled and pleased with them which is important at this stage in her life. During this transition, we were pleased to
see the manager visit Mum and ourselves to see that everything was satisfactory and we were happy. These carers ensure my mother has dignity at all times and is extremely attentive to her needs.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Thank you very much for your kind words. I am glad to hear that the transition has been a smooth process.


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Review from S M (Client) assisted by family/friend published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team that cares for me are timely, caring, and supportive. I am very grateful to them and could not be without them. I hold them in the highest regard.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Thank you for giving such nice feedback about the staff. We thank you for choosing Aims Homecare.


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Review from Margaret W (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care is very good, occasionally there can be time issues - when travelling from one client to another.

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Review from P N (Husband of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. My wife is totally dependent. Carers are very gentle when washing her. Any movement causes discomfort, but they take great care to minimize this. Usually, we have the same carers, which provides some continuity for my wife. They always explain and ask her before performing any procedure.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Thank you very much for your kind words and feedback. This will be passed on to our staff members.


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Review from R S (Daughter-in-law of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Aims Homecare Ltd for 3 years. My mother-in-law requires care 4 times a day. We have 2 regular carers giving continuity of care. Both carers contact us immediately if any issues, they are both proactive. With regular carers, we have developed a good relationship with them both. They both
treat our mother-in-law with dignity and respect. She despite mental health issues looks forward to seeing them both. They spend time sharing life stories, making her feel involved.

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Review from S B (Daughter of Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I both love Aims Homecare. We've had many care agencies over the years and Aims has been the best. They have always given us lovely carers who genuinely want to do a good job. The office always deals with concerns quickly and are always friendly to talk to.
Knowing Mum is being well looked
after gives me great peace of mind.

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Review from K G (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am wheelchair bound and I need a carer. She is extremely reliable, honest, dependable and has a good sense of humour. She helps to get me up in the morning, sees me a couple of times during the day, helping me with personal care and puts me to bed at night.
I am very lucky to have the carer I have
been given. Thank you.

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Review from I S (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think I have been very very fortunate to have had the carer I have had, I did not have her on a Friday and the carer who takes coffee has got used to my ways but as you send different nurses, it makes it difficult for me to write this, but I would like you to know that the carer I have regularly has
been just such a wonderful help and I look forwards to her AM and PM visits. My sister does all my visits and booking of doctor appointments, all my shopping as well. Thank you.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Thank you so much for your kind words. I will pass the feedback on to the member of staff.


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Review from Doreen W (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with the treatment of the young lady that has been looking after me. Thank you.

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Review from S N (Daughter of Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aims Homecare have been caring for both my parents four times daily. The quality of the care is excellent. The carers come in with a smile and are professional and respectful. Mum and Dad are always pleased to see them!

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Review from D H (Husband of Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good, main carer excellent. Substitute average.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Thank you very much for your feedback. We are happy that you are happy with the main carer and we will aim to ensure that all staff give the same service.


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Review from Audrey P (Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My carer is kind and helpful. She generally wakes me up in the mornings and I go to the bathroom for a wash (I haven't had a shower yet).
If I need something altered she always does this for me. If I try to help get my breakfast she tells me to go and sit down. She generally gives me my hearing aids
so I do not need to shout at her! I get a choice of meals and I take my pills. I am quite pleased with her.

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Review from S H (Client) assisted by family/friend published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good care and support from all staff.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Thank you for your kind words and your feedback this means a lot.


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Review from D L (Daughter of Client) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and swift responses from head office who are always available to answer queries. Excellent carer available immediately. The carer is always prompt, efficient and kind. They have taken all the stress out of this.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Thank you so much for your kind words this does mean a lot.


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Review from Mark C (Son of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aims Homecare have been providing twice daily homecare visits to my father since he came out of hospital at the end of last year, having had a bad fall that left him unable to walk without the aid of a zimmer frame. The carer is very kind and compassionate and extremely efficient. She always calls me
if my father has any issues or if she has any concerns about his well-being. I like the fact that she is the consistent carer so she has built up a relationship with both my parents and myself. When she has days off, the other carers are equally professional and kind.
I have been delighted with the level of care Aims have provided and I feel that they have my father's best interests at heart. In short, it's clear that they really care.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Thank you for your kind feedback this is much appreciated.


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Review from E C (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and very professional. Any concerns are quickly dealt with. Staff very approachable and responsive. My father has had wonderful care this past year. I couldn't thank the staff enough for their kind and considerate manner making my father feel very well looked after.

Reply from Danielle Overington, Registered Manager at Aims Homecare Ltd

Thank you for your kind feedback we really appreciate this.


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Review from Brian T (Husband of Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, reliable service. Always arrive around the same time. Staff are nice, agreeable, and understand.

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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Aims Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Aims Homecare Ltd is calculated as follows: ( (81 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 103 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aims Homecare Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Danielle

Danielle Overington

Job Title: Registered Manager

Joined: 2017

I have worked in care for over 13 years. I have worked my way up from being a carer and doing various roles within care. I enjoy working at Aims Homecare. I have a very good team who go above and beyond for the clients they care for. I have always dreamed of being a registered manager and this was my goal for over 10 years.


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Gina Chimovici

Job Title: Care Coordinator

Joined: 2014

My Name is Gina. I have worked for Aims Homecare since 2014. I started here as a non-driver and did not have a license. Since then I have done my driving test and also passed my NVQ. I have worked my way up from a non-driver to a driver and also became part of the management at the Aims Homecare office. We have a good team who are all kind, caring and compassionate.


Frequently Asked Questions about Aims Homecare Ltd

What Type of Services does Aims Homecare Ltd offer?

Aims Homecare Ltd offers Home Care.

How many Carers does Aims Homecare Ltd employ?

Aims Homecare Ltd employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aims Homecare Ltd to verify any information. View our terms and conditions. Aims Homecare Ltd has a Platinum Service – more info.