Aims Homecare Ltd

59 Kingston Road, Leatherhead KT22 7SL
Submit a Review
9.7 46 Reviews
Aims Homecare - Leatherhead offers a high level of community-based care and support to people who wish to live independently in their own home.

Services are tailored to the individuals needs, this can also involve loved ones and healthcare professionals.


Care can be provided to include personal care, support with medication, housekeeping, meal preparations, social activities and companionship.
Show Aims Homecare Ltd on the Map

Care Provided by Aims Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aims Homecare Ltd
  • Person in charge
  • Danielle Overington (Registered Manager)

Funding & Fees Guide for Aims Homecare Ltd

  • Prices

  • From £20-30 fee based on assessment.

  • All fees are discussed upon the initial assessment.

Aims Homecare Ltd Reviews (46)

Total of 46, showing 21-40
9.7

Aims Homecare Ltd has a Review Score of 9.7 (9.732) out of 10, based on 18 reviews in the last 2 years. Over all time Aims Homecare Ltd has 46 reviews.

Overall Experience

  • 37
  • 8
  • 1
  • 0
  • 0

Date Published

46
4
6
18
28

Review from Yvonne H (Daughter of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and caring and by having the same carer help the patient and family with good communication and care given. They are also on time which helps in the daily routine as members of family go to work.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David (Son of Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Aims Homecare are professional, supportive and very positive in their approach to the care they provide. They are very proactive in dealing with concerns or issues. They have very good communication skills. The care they provided at the end of mum's life was provided in the most kind
and supportive way. To have a live-in carer, supported by other support staff could be very intrusive in the family home. Our concerns were non founded, the live-in carer was very considerate of my mum and dad's space. They became an extended member of the family. I cannot fault Aims Homecare! I cannot thank them enough for the care they provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mandy M (Daughter of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Aims for visiting care of our elderly parents in the past but with the passing of my father last year, it became necessary for our mother to have a live-in carer. Aims have been able to supply us with the most wonderful lady who really cares for our mother in such a kind and positive way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin S (Son of Client) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aims Homecare have provided exceptional care for both my parents. They have been extremely flexible, restarting care for my mother just a couple of hours after being called by the hospital. The team are so friendly and hardworking and have done far more than I could expect to help. They also try to
cook food to cater for a vegetarian and a fussy eater and have succeeded.

Reply from Amber Peake, Manager at Aims Homecare Ltd

Thanks, Martin for your kind words. The team and I really appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D W (Granddaughter of Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was treated very well by Aims Homecare. She has now gone into a care home but we couldn't thank them enough from the staff to the office manager, they were very helpful. I would like to thank them once again. They are not the cheapest but rates were and are within reason.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G P (Wife of Client) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has needed carers following a severe stroke in 2015. Since then we have had many different carers, some excellent and others totally unsuitable. It is important for us to have the same carers. They understand his needs and it gives him confidence. Our present carers are excellent making life
happier for all of us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bev G (Daughter of Client) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father had a stroke in March, we got appointed a care agency before Aims, we weren’t happy with his care. So we switched to Aims in April, they are such a fantastic company, nothing is ever too much trouble, they take care of my Father's needs very well, even picking up any food that I’ve forgotten
to buy. They are a 1st class care agency, I can now go away on holiday with peace of mind, knowing that my Father is taken good care of. Easy to communicate, very friendly, the service that you will get with Aims is 5 stars. A massive thank you for all the care that you give my Father. Very friendly in the office, who listen and give you such good advice. You won’t be disappointed using this care agency.

Reply from Amber Peake, Manager at Aims Homecare Ltd

Thank you for the above review; we really do appreciate it.
Kindest Regards,
The Aims Homecare Team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz R (Daughter of Client) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the professional care given to my mother. I have been impressed with their efficiency from my initial meeting with the care manager to put a care plan in place. I have been impressed with all the little extras that my mother's carers have given her, especially being her
only visitors during the coronavirus epidemic when we couldn't visit her, their reassuring manner and their punctuality.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen B (Son of Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over my time looking after my mum, Aims have been wonderful. Through the fantastic support of the local management team covering the Epsom area. They have cared for my mum with such tenderness and compassion in her last years. It was not always easy with other agencies we had been with, however, Aims
went the extra mile. Making a very difficult time emotionally, a little bit easier for me, with their love and warmth towards my Mum. Making sure she was as comfortable and happy as possible in the Autumn of her life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda B (Client) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are helpful and on time. Pleased I am with the company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Matt H (Son of Client) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from start to finish. Nothing is too much trouble. Always arrived on time and provided the same two carers all the time. The office manager is excellent. Went on to use Aims care home. Great.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Beverly J (Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. The best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara H (Daughter of Client) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 18 months, up until my parents had to relocate to a nursing home, staff from Aims looked after them to the point where they were part of the family. Nothing was ever too much trouble and at times they went over and above what I could have reasonably expected of them. There was much fun
and laughter with my parents but also an awful lot of care. I never had any worries about my parents taking their medication, eating, being showered etc. Aims helped them with it all and to a very high standard. The carers couldn't have been more caring. And at a time when things were going downhill, not only did they support my parents but me too.
In all my experience of Aims, their dedication to the clients was way above what I could have hoped for and I can't recommend them highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H C (Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything done that is required, cheerfully.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda H (Daughter of Client) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care is provided for my mother, the carer is 100% reliable and conscientious, always goes the extra mile and keeps me informed of everything. The manager has been very helpful in liaising with social services and during hospital admissions.
Overall very happy and couldn’t ask for more, would
definitely recommend Aims Homecare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chantal I (Daughter of Client) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aims Homecare have been amazing in every way. The team manager is incredible at how super organised she is and is always available to help. Her kindness and thoughtfulness are reflected in everyone who works with her. I am amazed at how well they have got to know my Mum and could not be kinder in how
well they look after her. We would not hesitate to recommend them.


I asked my Mum for her feedback and she said that 'Every carer is so special in her own way and they are all so smiley, kind and helpful. They not only look after all of my needs but look around for extra things they can do to help, including making sure I have fed my cat'.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie A (Sister of Client) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father’s health suddenly deteriorated AIMS quickly and efficiently found us carers to enable us to keep him at home until he sadly passed away. We urgently needed day and night assistance and the carers were delightful. One spoke particularly highly of the company as an employer which was reflected
by the quality of their staff. I would have no hesitation in recommending them and indeed have already done so to some neighbours of my parents.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally S (Daughter of Client) published on 21 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Aims to see if they could provide some carers to help support us with caring for my lovely dad as he came to end of his life this week. The staff from the manager to the carers were without fail professional, kind and compassionate. We could not have asked for more. Thank you so much for
making a time when we’re all feeling so exhausted and vulnerable so much better. Being able to get some rest knowing he was so well cared for was invaluable and enabled us to enjoy our last few days together with him. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan B (Client) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to have a very good carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian G (Daughter of Client) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have worked with great care and kindness and consideration for my father's dignity. They have been very supportive of myself and my father through a difficult time and have made his final two weeks comfortable and peaceful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Aims Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Aims Homecare Ltd is calculated as follows: ( (75 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 97 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aims Homecare Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Top 20 Home Care Providers South East England 2019

Recipient: Aims Homecare Ltd

Date: Saturday 29 Jun 2019 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Danielle

Danielle Overington

Job Title: Registered Manager

Joined: 2017

I have worked in care for over 13 years. I have worked my way up from being a carer and doing various roles within care. I enjoy working at Aims Homecare. I have a very good team who go above and beyond for the clients they care for. I have always dreamed of being a registered manager and this was my goal for over 10 years.

... Read more
No image found

Gina Chimovici

Job Title: Care Coordinator

Joined: 2014

My Name is Gina. I have worked for Aims Homecare since 2014. I started here as a non-driver and did not have a license. Since then I have done my driving test and also passed my NVQ. I have worked my way up from a non-driver to a driver and also became part of the management at the Aims Homecare office. We have a good team who are all kind, caring and compassionate.

... Read more

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aims Homecare Ltd to verify any information. View our terms and conditions. Aims Homecare Ltd has a Platinum Service – more info.